Job summary
Retford & Villages PCN is supporting the recruitment of
additional Care Coordinator roles across the member practices. We already have excellent members of the team and we believe the addition of Care Coordinators with special interests will be a huge benefit for
the team, our practices and our patients.
An
exciting opportunity has arisen for an experienced, enthusiastic and committed Care Coordinator with an interest in mental health, learning disabilities and Health Education to be based with the practice team at Riverside Health Partnership. Experience is essential, and our ambition is to find the right candidate with the necessary skills and expertise.
This position can be full time or part time (hours negotiable with applicant) with
the possibility of flexibility, working across Monday to Friday.
The salary is £22549 - £24882 (FTE)
depending on experience.
We also offer 27 day weeks paid annual leave and the opportunity to join NHS pension scheme.
Main duties of the job
The successful candidate will be passionate and enthusiastic, well organised,
highly motivated and skilled in their role.
This role will be adding to a well-established team
comprising of clinical and non-clinical practice staff and allied health professionals from the PCN. The ethos of the practice and PCN is ensure excellent support for staff and patients and on-going development as part of the wider team.
Working
with the PCN, the practice and other colleagues, we aim to enhance service delivery for the patients of Bassetlaw, alongside ongoing opportunities and for Riverside Health Partnership within the Retford and
Villages Primary Care Network.
A background of working with patients with additional needs and an interest in mental health is essential for this role.
A strong commitment to personal and professional development and teamwork are essential for this role.
About us
Retford
& Villages PCN comprises of 5 General Practices: Riverside Health Centre,
Kingfisher Family Practice, Crown House Surgery, Tuxford Medical Centre and
North Leverton Surgery. With a population of over 54,000 people, it is the largest
of the three PCNs in Bassetlaw.
Riverside Health Partnership serves the North Nottinghamshire market town of Retford and its surrounding villages. We are an established, well-respected, progressive and popular practice providing services from our sites in Retford, Misterton, Harworth and Gringley-on-the-hill.
The partnership has 6 GP partners (including 1 Managing GP
partner), 5 Salaried GPs, 5 Advanced Nurse Practitioners (including distinct
clinical operational manager and nurse team lead), Practice Manager and a structure of
middle and junior managers and team leads.
For further information regarding this role, please contact our Group Practice Manager, Alison Johnson at alison.johnson16@nhs.net. You can also contact the practice on 01777 713330.
Job description
Job responsibilities
To work as part of the primary care team in the practice supporting the clinical team to help achieve, the Care Coordinators will provide extra time, capacity and expertise to support patients in preparing for or in following-up clinical conversations they have with primary care professionals. Working closely with the GPs and other primary care professionals within the PCN to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers, and ensuring that their changing needs are addressed. They focus delivery of the comprehensive model to reflect local priorities, health inequalities or population health education and management risk stratification.
Job Description and Person Specification
Salary: £22549 - £24882 WTE dependant on experience Hours: 37.5 hours Base: Riverside practices Term: Permanent Purpose of Role
To work as part of the primary care team in the practice supporting the clinical team to help achieve, the Care Coordinators will provide extra time, capacity and expertise to support patients in preparing for or in following-up clinical conversations they have with primary care professionals. Working closely with the GPs and other primary care professionals within the PCN to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers, and ensuring that their changing needs are addressed. They focus delivery of the comprehensive model to reflect local priorities, health inequalities or population health education and management risk stratification.
Main Duties
- Developing links with patients who may struggle accessing the care they need
- Focus on patients with mental health and learning difficulties
- Liaising with Mental Health Practitioner to facilitate ‘sign posting’ to services such as Social Prescribing and those provided by voluntary and community groups
- Working together through a single point of access, this role will reduce and support the workload of GPs and other staff by supporting people to take more control of their health and wellbeing and addressing wider determinants of health.
- Regular update sessions for other health care professionals in the practice and the wider PCN who are interested in helping their patients.
- Proactively identify and work with a cohort of people to support their personal care requirements.
- Bring together all of a person’s identified care and support needs and explore their options to meet these into a single personalised care and support plan (PCSP), in line with best practice.
- Help people to manage their needs, answering their queries and supporting them to make appointments
- Raise awareness of shared decision making and decision support tools and assist people to be more prepared to have a shared decision-making conversation
- Ensure that people have good quality information to help them make choices about their care
- Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing
- Support people to understand their level of knowledge, skills and confidence (their “Activation” level) when engaging with their health and wellbeing, including through use of the Patient Activation Measure
- Provide coordination and navigation for people and their carers across health and care services, alongside working closely with social prescribing link workers, health and wellbeing coaches and other primary care roles
- Support the coordination and delivery of MDTs within PCNs.
Job description
Job responsibilities
To work as part of the primary care team in the practice supporting the clinical team to help achieve, the Care Coordinators will provide extra time, capacity and expertise to support patients in preparing for or in following-up clinical conversations they have with primary care professionals. Working closely with the GPs and other primary care professionals within the PCN to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers, and ensuring that their changing needs are addressed. They focus delivery of the comprehensive model to reflect local priorities, health inequalities or population health education and management risk stratification.
Job Description and Person Specification
Salary: £22549 - £24882 WTE dependant on experience Hours: 37.5 hours Base: Riverside practices Term: Permanent Purpose of Role
To work as part of the primary care team in the practice supporting the clinical team to help achieve, the Care Coordinators will provide extra time, capacity and expertise to support patients in preparing for or in following-up clinical conversations they have with primary care professionals. Working closely with the GPs and other primary care professionals within the PCN to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers, and ensuring that their changing needs are addressed. They focus delivery of the comprehensive model to reflect local priorities, health inequalities or population health education and management risk stratification.
Main Duties
- Developing links with patients who may struggle accessing the care they need
- Focus on patients with mental health and learning difficulties
- Liaising with Mental Health Practitioner to facilitate ‘sign posting’ to services such as Social Prescribing and those provided by voluntary and community groups
- Working together through a single point of access, this role will reduce and support the workload of GPs and other staff by supporting people to take more control of their health and wellbeing and addressing wider determinants of health.
- Regular update sessions for other health care professionals in the practice and the wider PCN who are interested in helping their patients.
- Proactively identify and work with a cohort of people to support their personal care requirements.
- Bring together all of a person’s identified care and support needs and explore their options to meet these into a single personalised care and support plan (PCSP), in line with best practice.
- Help people to manage their needs, answering their queries and supporting them to make appointments
- Raise awareness of shared decision making and decision support tools and assist people to be more prepared to have a shared decision-making conversation
- Ensure that people have good quality information to help them make choices about their care
- Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing
- Support people to understand their level of knowledge, skills and confidence (their “Activation” level) when engaging with their health and wellbeing, including through use of the Patient Activation Measure
- Provide coordination and navigation for people and their carers across health and care services, alongside working closely with social prescribing link workers, health and wellbeing coaches and other primary care roles
- Support the coordination and delivery of MDTs within PCNs.
Person Specification
Skills and Abilities
Essential
- Confidence to talk to patients and deliver 1:1 and small group work
- Confidence in speaking to people via the telephone
- Computer literate with an ability to use the required GP clinical systems (desirable) and Microsoft office packages (essential)
- Self-motivated and able to work independently and autonomously as required, without the need for close supervision or support.
- Effective verbal and written communication skills including report writing, presentations and system specifications.
- Effectively manage own time, workload, and resources.
- Effective interpersonal skills
Desirable
- Awareness of systems to support management of patients in a primary care setting
- Understanding of the aims of current healthcare policy within the PCN
- Ability to analyse and interpret data
Experience
Essential
- A good understanding of General Practice and Multi Disciplinary Team working
- Previous experience of working with patients with additional needs or mental health
Desirable
- Qualification in Mental Health and/or Learning Disabilities
Personal Attributes
Essential
- Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
- Polite and confident
- Flexible and cooperative
- Motivated
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Efficient, organised and methodical
- High levels of integrity and loyalty
- Responsibility for own development, learning and performance.
- Sensitive and empathetic in distressing situations
- Able to communicate effectively and understand the needs of the patient
- Assess own performance and take accountability for own actions under supervision
Person Specification
Skills and Abilities
Essential
- Confidence to talk to patients and deliver 1:1 and small group work
- Confidence in speaking to people via the telephone
- Computer literate with an ability to use the required GP clinical systems (desirable) and Microsoft office packages (essential)
- Self-motivated and able to work independently and autonomously as required, without the need for close supervision or support.
- Effective verbal and written communication skills including report writing, presentations and system specifications.
- Effectively manage own time, workload, and resources.
- Effective interpersonal skills
Desirable
- Awareness of systems to support management of patients in a primary care setting
- Understanding of the aims of current healthcare policy within the PCN
- Ability to analyse and interpret data
Experience
Essential
- A good understanding of General Practice and Multi Disciplinary Team working
- Previous experience of working with patients with additional needs or mental health
Desirable
- Qualification in Mental Health and/or Learning Disabilities
Personal Attributes
Essential
- Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
- Polite and confident
- Flexible and cooperative
- Motivated
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Efficient, organised and methodical
- High levels of integrity and loyalty
- Responsibility for own development, learning and performance.
- Sensitive and empathetic in distressing situations
- Able to communicate effectively and understand the needs of the patient
- Assess own performance and take accountability for own actions under supervision
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
