PCN Care Coordinator Patient Engagement and Health Education

Job description

Job responsibilities

To work as part of the primary care team in the practice supporting the practice management team to raise the profile of the PCN and the practice service provision for patients, protect the reputation of its teams and ensure patients are clear on the services available to them through communications guidance and associated activities.

A significant focus will be leading on the delivery of the Patient Participation Group and other health campaigns to support the mission and vision of the practice and the PCN.

The Care Coordinator will also be required to support the communications and patient engagement on other workstreams, including supporting the “press office” function.

Developing, delivering and evaluating comprehensive communications, engagement strategies and plans across identified priority areas. This will include:

• Improving patient experience

• Creating an active forum for patient involvement in the practice

• Managing internal and external communications channels

• Developing media relations, campaign and event planning

• Promoting the work of the practice and PCN through reputation management.

• Providing advice and support on the most appropriate communications and

engagement approach

With excellent communication skills, as a Care Coordinator you will work with the whole staff team and patient population. Where appropriate, you will contribute to other areas of work where responsibility for delivery may be outside of your remit.

Main duties and responsibilities

· To work with the senior management team to develop a strong communication strategy

· Ensure patient and public participation insight plays a fundamental role in communications through developing and managing appropriate patient and community groups

· To be the key point of contact for communications across the practice

· To be the key point of contact for the practice website.

· To support staff across the organisation on the use of the website. This will include coordination of an approvals process for publishing to the website.

· To lead on the day-to-day management of social media accounts and contribute to regular social media communication activity.

· Receive, write, edit, proofread, coordinate external publications from other health care providers, including NHSE and Bassetlaw Place press releases, articles, presentations, social media content, workshops, videos, e-mails, newsletters, monthly campaigns calendars.

· To be the coordinator of educational activities for patients and staff, including GP Trainees

· Produce high quality communications; including staff and patient information e-newsletters. Primary Care Network (PCN) developments and health campaigns including short educational videos

· Produce high quality communications; including staff and patient information e-newsletters. Primary Care Network (PCN) developments and health campaigns including short educational videos

· Assist patients to access self-management education courses, peer support or interventions that support them in their health and well-being

· Have an excellent understanding of organisational relationships across the local health and social care system identifying and maximising opportunities for collaboration

· Ensure we meet our legal requirements regarding engagement, consultation, equality and diversity

· Work honestly and openly while ensuring we maintain and enhance patient experience and improve practice reputation, identifying any potential risks and PR opportunities

· Committed to ensuring that all practice and engagement from others is free from discrimination and adheres to equal opportunities legislation and organisational policies

· Ensure that consent required (for example from patients appearing in videos) is obtained and stored correctly.

· Provide coordination and navigation for people and their carers across health and care services, alongside working in conjunction with other PCN colleagues as required

Person Specification

Experience

Essential

• Confidence to talk to patients and deliver 1:1 and small group work
• Significant experience of managing or supporting communications and engagement projects
• Significant experience of developing and delivering communications campaigns
• Significant experience of a broad range of communication and engagement disciplines, including traditional, digital and social media, events and PR.
• Experience of managing the delivery of projects and events
• Excellent IT and software skills
• Self-motivated and able to work independently and autonomously as required, without the need for close supervision or support

Desirable

• Video and photography editing skills; Understanding of website building

Qualifications

Essential

• Relevant A Level or NVQ Level 3 qualification/professional qualification; or a relevant degree
• Effective verbal and written communication skills including report writing, presentations and system specifications.

Desirable

• Degree in marketing / communications or equivalent
• Experience in journalism, public relations
• Evidence of continual professional development

Personal Attributes

Essential

• Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
• Polite and confident
• Flexible and cooperative
• Motivated
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Efficient, organised and methodical
• High levels of integrity and loyalty
• Responsibility for own development, learning and performance.
• Sensitive and empathetic in distressing situations
• Able to communicate effectively and understand the needs of the patient
• Assess own performance and take accountability for own actions under supervision

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Riverside Health Partnership

Address

Riverside Walk

Retford

Nottinghamshire

DN22 6FB

Employer's website

http://riversidehealth.co.uk/ (Opens in a new tab)