Patient Support Team (GP receptionist)

Job summary

The role of a Patient Support Team member is wide and varied

Formally known as GP receptionist this role encompasses much more and is integral to the smooth running of our practice

Successful candidateswill provide support for patients in directing them to the most appropriate service or healthcare professional in a courteous, efficient and effective way. They will project a positive and friendly image to visitors, both in-person and on the telephone.

Main duties of the job

Main duties of the job

• Greet and assist patients both in person and on the telephone
• Book appointments with GPs, Nurses and other health professionals.
• Register new patients and record patient care history
• Make amendments and update patients details as necessary.
• Scan, upload and file letters into computerised notes
• Handle general telephone enquiries.
• Process appointment requests by patients - both in person and via telephone.
• Deal with medication requests
• Organise and book additional support services such as ambulances, visits, interpreters etc.
• Additional administrative duties as directed by Team Leaders and Management

Benefits of working with us

• Competitive pay and enrolment into a generous NHS pension scheme
• Additional annual leave for Birthdays
• Career development and training opportunities
• Mentorship programme
• Modern workspace in a green and pleasant suburban location
• Smart-casual dress code
• Work within a fun, friendly team
• Regular social events
• Free staff parking

About us

Overview of our organisation

This six partner GMS (General Medical Services) training practice has a stable list size of 22,400 and provides patient services to a richly varied, multicultural population which includes families, students and working professionals.

The practice is an equal opportunities employer. The partners are proud of our good team ethos and it is very important that this is developed and strengthened throughout. The practice is a very comfortable place to work, with a good team of friendly staff providing a relaxed atmosphere.

The Practice has a vision to deliver high-quality care, with core values developed by the whole healthcare team, ensuring good communication, compassion and continuity of care