Job summary
Do you have experience working in a GP surgery? Are you looking to progress in your current role?
We are looking for an experienced member of GP admin staff to join our friendly and dynamic team of Team Leaders. Along with the Operations Manager and Practice Manager, the Team Leaders are responsible for the day-to-day supervision of reception staff (Patient Support Team), ensuring effective running of the reception area and team. The Team Leaders make sure all functions are carried out in accordance with agreed procedures, protocols and time-scales, reporting to the Operations Manager as necessary.
Main duties of the job
Main Duties:
- Provide a leadership role for all reception & admin staff and ensure staff stay motivated.
- Act as a first port of call for all staff including clinicians and deal with any urgent queries thoroughly and efficiently.
- Induction and training of all new staff to agreed standards and act as mentor for new staff.
- Co-ordinate the clinics on a daily basis ensuring appointments are booked appropriately, oversee the clinical system and identify any flaws in capacity and look for methods to rectify these issues.
- Ensure the team leader daily check list is strictly followed.
- Manage any shortages of clinician staff and act appropriately to ensure cover is sought to fill any gaps that may compromise capacity.
- Manage staffing to ensure adequate levels are adhered to in the event of shortages for the admin team.
- As late duty manager complete an accurate daily check ensuring any capacity issues are highlighted and solutions offered.
- Deal with more complex enquiries from patients and verbal complaints
- Continually assess and evaluate systems recommending changes and improvements to the practice manager as appropriate.
- Deal with general telephone enquiries from patients and general public
- Manage room allocation.
- Liaise with other members of primary care and outside agencies as required.
- Deal with simple IT problems and for more complex issues contact the GP IT department to solve the issue.
- The above list of duties is not exhaustive and may be subject to change as deemed necessary.
About us
Benefits of working at our practice include:
- NHS pension
- Free on-site parking
- Enhanced sick pay after 1 year's service
- Regular practice-wide social events
Our six partner GMS (General Medical Services) training practice has a stable list size of 22,300 and provides patient services to a richly varied, multicultural population which includes families, students and professionals.
The practice is an equal opportunities employer. There is a good team ethos within the practice and it is very important to the partners that this is developed and strengthened. The practice is a very comfortable place to work, with a good team of friendly staff. There is a relaxed atmosphere at the surgery and the environment is very pleasant to work in.
The Practice is patient focused and has a vision to deliver high quality care, with core values developed by the whole health care team, ensuring good communication, compassion and continuity of care.
Job description
Job responsibilities
Main Duties:
- Provide a leadership role for all reception & admin staff and ensure staff stay motivated.
- Act as a first port of call for all staff including clinicians and deal with any urgent queries thoroughly and efficiently.
- Induction and training of all new staff to agreed standards and act as mentor for new staff.
- Co-ordinate the clinics on a daily basis ensuring appointments are booked appropriately, oversee the clinical system and identify any flaws in capacity and look for methods to rectify these issues.
- Ensure the team leader daily check list is strictly followed.
- Monitor admin areas and ensure scanning, registrations, filing and all areas of the reception are kept to an adequate standard.
- Manage any shortages of clinician staff and act appropriately to ensure cover is sought to fill any gaps that may compromise capacity.
- Manage staffing to ensure adequate levels are adhered to in the event of shortages for the admin team.
- As late duty manager complete an accurate daily check ensuring any capacity issues are highlighted and solutions offered.
- Deal with more complex enquiries from patients and verbal complaints
- Continually assess and evaluate systems recommending changes and improvements to the practice manager as appropriate.
- Deal with general telephone enquiries from patients and general public.
- Record messages for doctor, nurse and administrative staff.
- Manage room allocation.
- Liaise with other members of primary care and outside agencies as required.
- Manage the post systems both internal and external.
- Deal with simple IT problems and for more complex issues contact the GP IT department to solve the issue.
- The above list of duties is not exhaustive and may be subject to change as deemed necessary.
Job description
Job responsibilities
Main Duties:
- Provide a leadership role for all reception & admin staff and ensure staff stay motivated.
- Act as a first port of call for all staff including clinicians and deal with any urgent queries thoroughly and efficiently.
- Induction and training of all new staff to agreed standards and act as mentor for new staff.
- Co-ordinate the clinics on a daily basis ensuring appointments are booked appropriately, oversee the clinical system and identify any flaws in capacity and look for methods to rectify these issues.
- Ensure the team leader daily check list is strictly followed.
- Monitor admin areas and ensure scanning, registrations, filing and all areas of the reception are kept to an adequate standard.
- Manage any shortages of clinician staff and act appropriately to ensure cover is sought to fill any gaps that may compromise capacity.
- Manage staffing to ensure adequate levels are adhered to in the event of shortages for the admin team.
- As late duty manager complete an accurate daily check ensuring any capacity issues are highlighted and solutions offered.
- Deal with more complex enquiries from patients and verbal complaints
- Continually assess and evaluate systems recommending changes and improvements to the practice manager as appropriate.
- Deal with general telephone enquiries from patients and general public.
- Record messages for doctor, nurse and administrative staff.
- Manage room allocation.
- Liaise with other members of primary care and outside agencies as required.
- Manage the post systems both internal and external.
- Deal with simple IT problems and for more complex issues contact the GP IT department to solve the issue.
- The above list of duties is not exhaustive and may be subject to change as deemed necessary.
Person Specification
Experience
Essential
- Experience and success of communicating with and managing people
-
- Experience of working in teams; able to promote teamwork and employee satisfaction Working in a computer environment
- Strong, effective verbal and written communication skills including a good telephone manner Personable and able to manage communication at all levels Ability to organise time and workload effectively Evidence of good assessment and decision-making skills Ability to work in a customer service led environment Must be able to work efficiently alongside other team leaders - as well as independently Comfortable and confident with handling complaints and conflict resolution Approachable in offering support to colleagues
Desirable
- 1 Year previous GP experience
Person Specification
Experience
Essential
- Experience and success of communicating with and managing people
-
- Experience of working in teams; able to promote teamwork and employee satisfaction Working in a computer environment
- Strong, effective verbal and written communication skills including a good telephone manner Personable and able to manage communication at all levels Ability to organise time and workload effectively Evidence of good assessment and decision-making skills Ability to work in a customer service led environment Must be able to work efficiently alongside other team leaders - as well as independently Comfortable and confident with handling complaints and conflict resolution Approachable in offering support to colleagues
Desirable
- 1 Year previous GP experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
