Job responsibilities
WOODSEATS MEDICAL CENTRE
JOB DESCRIPTION
JOB
TITLE: Business
Support Administrator (GP Practice Assistant)
REPORTS TO: Patient Services Manager
Job Purpose:
To provide
administrative support and services to all members of the practice team and
patients
To ensure
administrative and secretarial duties within the practice are carried out
within the practices guidelines and policies.
To ensure that
all incoming and internal patient correspondence is stored on/in the patients
medical record and relevant information is coded.
Job Responsibilities:
- Provide administrative support to members of the primary health
care team ensuring appropriate practice records are kept up to date
- Undertake general admin duties including opening, distributing,
scanning and matching mail both electronic and paper to electronic records
- Filing electronical and paper records
- Liaise with hospitals including following up medication discharge
summaries, hospital letters
- Process patient registrations for new patients and those leaving
the practice
- Undertake secretarial duties including audio typing, initiating
and following up referrals/appointments with other healthcare
professionals
- Produce and send letters/electronic correspondence to patients such
as invitations to clinics
- Prepare and produce reports including Subject Access Requests in
line with GDPR
- Identify relevant clinical information contained in patient
correspondence and code or free text the clinical information on to the
patient record as per the practices protocols
- Deal with queries relating to coding
- Maintaining and monitoring records including use of Open Exeter,
waiting lists
- Maintain self and team professionalism
- Any other
duties as they present themselves and are commensurate with grade and
responsibilities of the post
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or
allow us to gather, sensitive information in relation to their health and
other matters. They do so in
confidence and have the right to expect that staff will respect their
privacy and act appropriately
- In the performance of the duties outlined in this job description,
the post-holder may have access to confidential information relating to
patients and their carers, practice staff and other healthcare
workers. They may also have access to
information relating to the practice as a business organisation. All
such information from any source is to be regarded as strictly
confidential
- Information relating to patients, carers, colleagues, other
healthcare workers or the business of the practice may only be divulged to
authorised persons in accordance with the practice policies and procedures
relating to confidentiality and the protection of personal and sensitive
data
Health and Safety:
This will
include (but will not be limited to):
- Using personal security systems within the workplace according to
practice guidelines
- Identifying the risks involved in work activities and ensure when undertaking
any activities manage those risks across clinical and patient process
- Making effective use of training to update knowledge and skills
across the full range of infection control and patient processes
- Actively identifying, reporting, and correction of health and
safety hazards and infection hazards immediately when recognised including
reporting faults, equipment failures and building maintenance
Equality and Diversity:
The post-holder will support the equality,
diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights,
interpreting them in a way that is consistent with practice procedures and
policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients,
carers and colleagues
- Behaving in a manner that is welcoming to and of the individual,
is non-judgmental and respects their circumstances, feelings priorities
and rights.
Personal/professional
development:
The post-holder will participate in any training
programme implemented by the practice as part of this employment, with such
training to include:
- Participation in an annual individual performance review,
including taking responsibility for maintaining a record of own personal
and/or professional development
- Taking responsibility for own development, learning and performance
and demonstrating skills and activities to others who are undertaking
similar work
Quality:
The post-holder will strive to maintain quality
within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions,
either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own
and team activities and making suggestions on ways to improve and enhance
the teams performance
- Work effectively with individuals in other agencies to meet
patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective
communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication
and respond accordingly
Contribution to
the implementation of services:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards
and guidelines will affect own work
- Undertake any other additional duties appropriate to the post as
requested by the management team or partners
