Job summary
Harborne
Medical Practice is a lively, modern and well established teaching practice in
the centre of Harborne. We are a COVID
vaccine centre for our Primary Care Network; as well as providing excellent
general practice and nursing provision.
Our services also include hub, physiotherapy, phlebotomy and minor
surgery along with specialist clinics for conditions such as asthma and
diabetes, to name but a few. We have a fantastic family-friendly staff team
consisting of 7 partners, 3 salaried GPs, 25 plus administrative, secretarial
and nursing staff and have approximately 14,500 patients on our list. Our lovely practice has expanded in the last
few years, with the addition of 8 clinical spaces and an IT suite and the
practice can now offer 20 clinical rooms. We are known for our modern,
progressive approach to both the provision of patient care and support for our
staff team. We see ourselves as highly
innovative, taking great pride in everything we do.
To
continue the efficient running of the practice and help us increase our patient
offer, we are looking for the following persons to join our friendly staff team
as part of our BANK:
Patient Services Officers: Providing
various hours to cover annual leave and sickness shortfalls. We can offer a degree of flexibility
regarding the number of hours provided and are happy to discuss this at
interview. The salary is £13 per hour
staff benefit from the NHS pension scheme.
ONLY EXPERIENCED CANDIDATES WILL BE SHORTLISTED.
Main duties of the job
Main duties and responsibilities
- Provide reception duties
- Open and close the practice where required
- Receive and direct patients and visitors on arrival
- Ensure reception waiting areas are kept clean and tidy
- Operate telephone system
- Receive and make calls as required.
- Care Navigate
- Effectively use practice appointments system by navigating to appropriate clinician, booking appointment to best meet patient need
- Manage medical records
- Ensure patient information and correspondence is appropriately processed and recorded on electronic and paper filing systems
- Update electronic and paper medical records as required
- Input on to and remove patients off clinical systems
About us
Harborne
Medical Practice is a lively, modern and well established teaching practice in
the centre of Harborne. We are a COVID
vaccine centre for our Primary Care Network; as well as providing excellent
general practice and nursing provision.
Our services also include hub, physiotherapy, phlebotomy and minor
surgery along with specialist clinics for conditions such as asthma and
diabetes, to name but a few. We have a fantastic family-friendly staff team
consisting of 7 partners, 3 salaried GPs, 25 plus administrative, secretarial
and nursing staff and have approximately 14,500 patients on our list. Our lovely practice has expanded in the last
few years, with the addition of 8 clinical spaces and an IT suite and the
practice can now offer 20 clinical rooms. We are known for our modern,
progressive approach to both the provision of patient care and support for our
staff team. We see ourselves as highly
innovative, taking great pride in everything we do and are rated Good by CQC.
Job description
Job responsibilities
Main duties and responsibilities
- Provide reception duties
- Open and close the practice where required
- Receive and direct patients and visitors on arrival
- Ensure reception waiting areas are kept clean and tidy
- Operate telephone system
- Receive and make calls as required.
- Care Navigate
- Effectively use practice appointments system by navigating to appropriate clinician, booking appointment to best meet patient need
- Manage medical records
- Ensure patient information and correspondence is appropriately processed and recorded on electronic and paper filing systems
- Update electronic and paper medical records as required
- Input on to and remove patients off clinical systems
- Process incoming and outgoing post
- Ensure correspondence is processed, actioned, recorded and distributed appropriately
- Provide Workflow/Summarising support to clinicians
- Process repeat prescriptions
- Receive and process requests for medication
- Provide and maintain information necessary for contract compliance
- Monitor designated workstreams / QOF areas and provide alerts, reports and information regarding compliance to clinicians and managers as required.
- Take necessary follow up action related to designated workstream areas, including contacting patients to arrange appointments.
- Ensure all patient interventions are correctly recorded and coded.
- Process test results
- Receive and process test results from GPs. Ensure that these are provided to patients in line with practice policy, particularly in relation to confidentiality.
- Self-development
- Participate in supervision and training as required to meet the requirements of the role.
- Participate in the practice appraisal system.
- Perform tasks to the best of ability and contribute to the performance of the team.
- Quality, Governance & Compliance
- Provide, collect and collate statistics, prepare reports and undertake research as required by the Business Manager.
- Organise and participate in relevant practice audits and take any agreed actions.
- Contribute to practice KPI achievements
- Work within contractual and legislative requirements to ensure that the practice is safe, efficient and provides the best possible care for patients.
- Offer suggestions to the Performance Team and Business Manager regarding practice improvements.
- Provide advice and guidance to colleagues within the scope of the role.
- Apply practice policies, standards and guidance.
- Undertake any other duties commensurate with the post
- Support colleagues to provide service as required, including working flexibly to provide emergency cover
- Participate in appraisal, supervision and training as required
Job description
Job responsibilities
Main duties and responsibilities
- Provide reception duties
- Open and close the practice where required
- Receive and direct patients and visitors on arrival
- Ensure reception waiting areas are kept clean and tidy
- Operate telephone system
- Receive and make calls as required.
- Care Navigate
- Effectively use practice appointments system by navigating to appropriate clinician, booking appointment to best meet patient need
- Manage medical records
- Ensure patient information and correspondence is appropriately processed and recorded on electronic and paper filing systems
- Update electronic and paper medical records as required
- Input on to and remove patients off clinical systems
- Process incoming and outgoing post
- Ensure correspondence is processed, actioned, recorded and distributed appropriately
- Provide Workflow/Summarising support to clinicians
- Process repeat prescriptions
- Receive and process requests for medication
- Provide and maintain information necessary for contract compliance
- Monitor designated workstreams / QOF areas and provide alerts, reports and information regarding compliance to clinicians and managers as required.
- Take necessary follow up action related to designated workstream areas, including contacting patients to arrange appointments.
- Ensure all patient interventions are correctly recorded and coded.
- Process test results
- Receive and process test results from GPs. Ensure that these are provided to patients in line with practice policy, particularly in relation to confidentiality.
- Self-development
- Participate in supervision and training as required to meet the requirements of the role.
- Participate in the practice appraisal system.
- Perform tasks to the best of ability and contribute to the performance of the team.
- Quality, Governance & Compliance
- Provide, collect and collate statistics, prepare reports and undertake research as required by the Business Manager.
- Organise and participate in relevant practice audits and take any agreed actions.
- Contribute to practice KPI achievements
- Work within contractual and legislative requirements to ensure that the practice is safe, efficient and provides the best possible care for patients.
- Offer suggestions to the Performance Team and Business Manager regarding practice improvements.
- Provide advice and guidance to colleagues within the scope of the role.
- Apply practice policies, standards and guidance.
- Undertake any other duties commensurate with the post
- Support colleagues to provide service as required, including working flexibly to provide emergency cover
- Participate in appraisal, supervision and training as required
Person Specification
Qualifications
Essential
- 1. Good standard of general education, including English and Math.
Desirable
- 1. Administration/IT qualification, such as NVQ 2, City & Guilds 2, CLAIT.
- 2. GCSE English level C and above.
- 3. GCSE Math level C and above.
Experience
Essential
- 1. Working in an administrative role in General Practice.
- 2. Working in a customer facing role.
- 3. Working independently and using own initiative to prioritise.
- 4. Using software packages such as Excel, Word and Outlook.
- 5. Using telephone systems.
- 6. Using clinical systems (ideally EMIS)
Desirable
- 1. Use of Care Navigation.
- 2. Understanding of medical terminology.
- 3. Provision of Workflow.
- 4. Managing patient lists to meet targets, such as QOF.
- 5. Liaising with external organisations and individuals, both face to face, by email and by telephone.
Skills and Abilities
Essential
- 1. Excellent communication skills (written and oral)
- 2. IT and keyboard skills
- 3. Time management and the ability to work to deadlines.
- 4. Problem solving skills.
- 5. Planning and organising.
- 6. Interpersonal skills.
- 7. Customer focus
Person Specification
Qualifications
Essential
- 1. Good standard of general education, including English and Math.
Desirable
- 1. Administration/IT qualification, such as NVQ 2, City & Guilds 2, CLAIT.
- 2. GCSE English level C and above.
- 3. GCSE Math level C and above.
Experience
Essential
- 1. Working in an administrative role in General Practice.
- 2. Working in a customer facing role.
- 3. Working independently and using own initiative to prioritise.
- 4. Using software packages such as Excel, Word and Outlook.
- 5. Using telephone systems.
- 6. Using clinical systems (ideally EMIS)
Desirable
- 1. Use of Care Navigation.
- 2. Understanding of medical terminology.
- 3. Provision of Workflow.
- 4. Managing patient lists to meet targets, such as QOF.
- 5. Liaising with external organisations and individuals, both face to face, by email and by telephone.
Skills and Abilities
Essential
- 1. Excellent communication skills (written and oral)
- 2. IT and keyboard skills
- 3. Time management and the ability to work to deadlines.
- 4. Problem solving skills.
- 5. Planning and organising.
- 6. Interpersonal skills.
- 7. Customer focus
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
