Team Leader

Job description

Job responsibilities

KEY DUTIES AND RESPONSIBILITIES

The post holder will:

· Be a key member of the practice Performance Team.

· Assist the Business Manager in carrying out day to day activity related to the efficient running of the practice

· Provide administrative support for the practice using a variety of mediums and software packages

· Supervise identified staff, providing an element of cover or source of advice in the event of the Business Manager or other Team Lead’s absence.

· Ensure good governance and contractual compliance is maintained.

· Manage agreed practice areas of responsibility.

SPECIFIC DUTIES

1. Supervise identified staff

· Ensure that staff are adequately inducted, supervised, supported and appraised.

· Undertake relevant HR functions related to identified staff team.

· Undertake any actions necessary to improve staff performance.

· Provide an element of cover or source of advice in absence of other Team Lead.

· Alongside the other Team Lead, support staff to implement practice policies, taking relevant action to address issues affecting quality or presenting patient risk.

2. Manage agreed practice areas of responsibility

· Ensure all assigned areas of responsibility are undertaken with diligence and professionalism. These may include areas, such as HR, Finance, IT, Workflow, PPG, Facilities, etc.

· As agreed by the Business Manager, undertake specific assigned tasks, project support or development/change work which may arise from time to time.

3. Day to day administration

· Where required, act as a point of contact for the Business Manager, prioritising and escalating matters which require their attention.

· Maintain any relevant documentation and files, including patient notes.

· Provide reception duties and administrative support for clinicians as required.

1. Quality, Governance & Compliance

· Provide, collect and collate statistics, prepare reports and undertake research as required by the Business Manager.

· Organise and participate in practice audits and take any agreed actions.

· Provide key performance information as requested.

· Complete relevant contractual returns on behalf of the practice.

· Work within contractual and legislative requirements to ensure that the practice is safe, efficient and provides the best possible care for patients.

· Manage asset registers as directed by the Business Manager.

· Offer suggestions to the Business Manager regarding practice improvements.

· Ensure staff work in a healthy and safe manner to improve and maintain standards across a wide range of clinical and administrative activities

· Monitor staff achievements related to KPI’s and practice contractual obligations and undertake any remedial actions.

· Together with the other Performance Team members and Business Manager, develop and implement any changes necessary to meet new demands on the practice from internal and external sources.

· Help manage the practice in line with the aims and objectives agreed with the partners and approved by them.

· Assist the Business Manager to implement Partner decisions.

· Work as part of the Performance Management Team on strategic planning for all aspects of the practice as necessary

· Provide an element of cover or source of advice in the event of the Business Manager’s absence

5. Patient services

· Liaise with patients and deal with patient enquiries as directed by the Business Manager.

· Alongside the Medical Services Coordinator, ensure all patient referrals are undertaken in a timely manner.

· Use practice appointment system as necessary.

· Ensure patient information and correspondence is appropriately processed and recorded on electronic and paper filing systems.

· Ensure that practice stationery is updated, including practice leaflets and newsletters

6. Self-development

· Participate in supervision and training as required to meet the requirements of the role.

· Participate in the practice appraisal system.

· Perform tasks to the best of ability and contribute to the performance of the team.

7. Comply with practice policies and procedures

· Work safely at all times in accordance with legal and contractual requirements

8. Undertake any other duties commensurate with the post

· Support the Business Manager to manage their workload as necessary.

· Support colleagues to provide service as required, including providing emergency cover.

• Open and close the practice where required by the other Team Leads or Business Manager

Person Specification

Qualifications

Essential

• English Level C and above
• Math Level C and above
• Management qualification or willing to achieve in a year.

Desirable

• Business administration qualification

Skills & Behaviours

Essential

• Excellent communicator / interpersonal skills
• Time management and ability to meet deadlines
• Problem solver
• Planning and organising skills
• Ability to lead and develop others
• Customer focussed
• Calm under pressure
• Flexible and adaptable
• Uses initiative
• Team worker
• Self motivated
• Attention to detail
• Responsible attitude towards health and safety

Experience

Essential

• 1 years experience of leading staff, including supervision, Appraisal and performance management.
• Use of IT proficiently
• Basic auditing and report writing
• Planning, preparing and facilitating meetings

Desirable

• Staff recruitment
• Staff training
• Use of clinical systems proficiently (DOCMAN, EMIS, etc.)
• Managing key performance indicators
• Managing contractual compliance, including QOF, Enhanced services, etc.
• Using Workflow proficiently
• Working in a general practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Harborne Medical

Address

4 York Street

Birmingham

B17 0HG

Employer's website

https://harbornemedical.co.uk/ (Opens in a new tab)