Administrator - Homeless Healthcare Service

Job description

Job responsibilities

To provide admin support for service meetings including team meetings, clinical meetings and MDT - agendas, virtual invites, room bookings, apologies etc

To undertake admin work required to support patients to be deducted (alongside reception supervisor) from the Practice list when they move on from homelessness

Collate and input data relating to service delivery to inform contract compliance and service governance with support from Service Manager

Admin support for clinical van bookings including keeping record of bookings, working with van driver regarding pre rental and post rental checks and invoicing

To open patient post and inform patients of same (with support from team as required)

Admin support for vaccination programmes including flu/covid and other PH outbreak as required

Answer phone and take message for team members and keep whereabouts board updated

Maintain clothes stock for hospital in reach team including ordering, requesting reimbursement from Big Change and keeping cupboard tidy.

Supporting clinical audit/governance work for the service including running existing searches on EMIS and working with Practice Data Manager to develop new searches where needed to support clinical priorities, inputting batch codes.

Person Specification

Qualifications

Essential

• A good standard of secondary education

Experience

Essential

• Experience of undertaking administrative support in a busy environment including supporting meetings

Desirable

• - Experience of working with vulnerable migrants, people
• experiencing homelessness and other vulnerable groups in any capacity
• - Experience of working in a primary care or other healthcare environment
• - Experience of using EMIS clinical system
• - Experience of interagency working in relation to adult safeguarding
• - Experience of data collection and inputting

Knowledge

Essential

• - Understanding of homelessness, including the reasons why people may experience homelessness

Desirable

• Knowledge of the range of support on offer for people experiencing homelessness in the city

Skills

Essential

• - Competent in the use of Microsoft Office packages including Word, Excel, Teams and email and internet use
• - Excellent communication skills both written and verbal - able to pass on information to patients and agencies in a professional and compassionate way
• - Able to use own initiative and deal with changing timescales and priorities in order to meet deadlines

Desirable

• Able to use a range of software packages and electronic clinical systems in addition to the above

Personal qualities

Essential

• - Flexible and cooperative
• - Problem solver with the ability to process information accurately and effectively, interpreting data as required
• - High levels of integrity and loyalty
• - Sensitive and empathetic in distressing situations
• - A highly resilient attitude with the ability to perform under pressure in a fast paced environment
• - Effectively able to communicate sand understand the needs of the patient

Other

Essential

• - Commit to DBS check
• - Satisfactory Occupational Health clearance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Urban Village Medical Practice

Address

Urban Village Medical Practice

Old Mill Street

Manchester

M4 6EE

Employer's website

https://www.uvmp.co.uk (Opens in a new tab)