Job summary
We are looking to appoint a receptionist to join our busy GP practice
based over two sites, who will be the first point of contact for patients and
visitors as well as carrying out general office management tasks.
You will be responsible for the general reception duties within the
Practice and work with our established processes, policies and procedures to
provide a comprehensive high quality service and deal efficiently and
courteously with patient enquiries.
You will receive, assist and direct patients in accessing the
appropriate service or healthcare professional in a courteous, efficient and
effective way.
You will provide general assistance to the practice team and project a
positive and friendly image to patients and other visitors, either in person or
via the telephone.
You will have excellent communication skills, a compassionate and
friendly nature who can operate in a busy environment working with a range of
people.
This role is ideal for someone who is highly organised and an effective
communicator who can provide a professional and warm welcome to our patients,
ensuring every contact is of the highest quality.
Main duties of the job
- To have a thorough knowledge of all practice procedures.
- Computer data entry, processing and recording information in accordance with practice procedures.
- Providing clerical assistance to practice staff as required, including word/data processing, electronic filing, photocopying, and scanning.
- Cover sickness/annual leave and work reasonable overtime when required.
- Receiving patients, consulting with members of the practice team.
- Processing prescription requests from patients, dealing with prescriptions queries from patients and pharmacies.
- Be able to cover all reception positions as necessary.
- Taking messages and passing on information.
- Processing personal and telephone requests for appointments, telephone consultations and home visits and ensuring callers are directed to the appropriate healthcare professional.
- Processing and distributing incoming (and outgoing) mail.
- Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone is operational at the end of each day.
- Keeping the reception area and notice boards tidy and free from obstructions and ensuring patient information and leaflets are well stocked.
- Maintaining and monitoring the practice and extended access appointments system including booking/amending and cancelling appointments, ensuring sufficient and accurate information is recorded.
About us
The Menston and Guiseley Practice seek a reliable and
experienced Medical Receptionist to join our busy two-site GP Practice.
The role is for 22.75 / 37.5 hours per week between 7.45am and
6:45pm across Monday to Friday. Shifts pattern is negotiable and will be split
across both of our surgeries in Guiseley and Menston.
The ideal candidate will be flexible to cover annual leave and
absence where necessary and will be able to work in a calm and professional
manner while under pressure and will offer excellent customer service and
communication skills.
Job description
Job responsibilities
- Receiving patients, consulting with members of the practice team.
- Processing prescription requests from patients, dealing with prescriptions queries from patients and pharmacies.
- Be able to cover all reception positions as necessary.
- Taking messages and passing on information.
- Processing personal and telephone requests for appointments, telephone consultations and home visits and ensuring callers are directed to the appropriate healthcare professional.
- Processing and distributing incoming (and outgoing) mail.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone is operational at the end of each day.
- Filing and retrieving paperwork.
- Keeping the reception area and notice boards tidy and free from obstructions and ensuring patient information and leaflets are well stocked.
APPOINTMENT SYSTEM MANAGEMENT
- Maintaining and monitoring the practice and extended access appointments system including booking/amending and cancelling appointments, ensuring sufficient and accurate information is recorded.
- Monitor effectiveness of the system and report any problems or variations required.
CONSULTATION ROOM PREPARATIONS
- Consulting rooms checked, prepared and re-stocked daily in readiness for each consulting session in accordance with Practice guidelines.
- Ensuring the practice is left tidy and secure and rooms are checked and re-stocked in line with Practice guidelines at the end of each day.
Job description
Job responsibilities
- Receiving patients, consulting with members of the practice team.
- Processing prescription requests from patients, dealing with prescriptions queries from patients and pharmacies.
- Be able to cover all reception positions as necessary.
- Taking messages and passing on information.
- Processing personal and telephone requests for appointments, telephone consultations and home visits and ensuring callers are directed to the appropriate healthcare professional.
- Processing and distributing incoming (and outgoing) mail.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone is operational at the end of each day.
- Filing and retrieving paperwork.
- Keeping the reception area and notice boards tidy and free from obstructions and ensuring patient information and leaflets are well stocked.
APPOINTMENT SYSTEM MANAGEMENT
- Maintaining and monitoring the practice and extended access appointments system including booking/amending and cancelling appointments, ensuring sufficient and accurate information is recorded.
- Monitor effectiveness of the system and report any problems or variations required.
CONSULTATION ROOM PREPARATIONS
- Consulting rooms checked, prepared and re-stocked daily in readiness for each consulting session in accordance with Practice guidelines.
- Ensuring the practice is left tidy and secure and rooms are checked and re-stocked in line with Practice guidelines at the end of each day.
Person Specification
Experience
Essential
- Works effectively independently and as a member of a team
- Flexible approach to meet service needs and ensure a
- Practicer focused response
- Self-motivated and proactive
- Continued commitment to improve skills and ability in new areas of work
- Demonstrate excellent interpersonal and communication skills
Desirable
- Works effectively independently and as a member of a team
- Flexible approach to meet service needs and ensure a
- Practicer focused response
- Self-motivated and proactive
- Continued commitment to improve skills and ability in new areas of work
- Demonstrate excellent interpersonal and communication skills
Qualifications
Essential
- GCSEs at grade C or equivalent, including English and Maths
- Training in administration/clerical duties at NVQ level or above
- NVQ Level 2/3 in Customer Services or Health Care or related discipline
Desirable
- GCSEs at grade C or equivalent, including English and Maths
- Training in administration/clerical duties at NVQ level or above
- NVQ Level 2/3 in Customer Services or Health Care or related discipline
Person Specification
Experience
Essential
- Works effectively independently and as a member of a team
- Flexible approach to meet service needs and ensure a
- Practicer focused response
- Self-motivated and proactive
- Continued commitment to improve skills and ability in new areas of work
- Demonstrate excellent interpersonal and communication skills
Desirable
- Works effectively independently and as a member of a team
- Flexible approach to meet service needs and ensure a
- Practicer focused response
- Self-motivated and proactive
- Continued commitment to improve skills and ability in new areas of work
- Demonstrate excellent interpersonal and communication skills
Qualifications
Essential
- GCSEs at grade C or equivalent, including English and Maths
- Training in administration/clerical duties at NVQ level or above
- NVQ Level 2/3 in Customer Services or Health Care or related discipline
Desirable
- GCSEs at grade C or equivalent, including English and Maths
- Training in administration/clerical duties at NVQ level or above
- NVQ Level 2/3 in Customer Services or Health Care or related discipline