Medical Receptionist

Job description

Job responsibilities

GREAT AYTON HEALTH CENTRE

JOB DESCRIPTION

POST- RECEPTIONIST

RESPONSIBLE TO: PRACTICE MANAGER

JOB SUMMARY

This is a post is to provide administrative and clerical support for Great Ayton Health Centre. As you are required to undertake reception duties and have direct contact with patients good communication skills are essential. You will be able to work as part of a team and have proven keyboard skills. It is anticipated that you will be able to use your own initiative and be self-motivated.

MAIN DUTIES

Key duties and responsibilities in accordance with Practice procedures:

• Receive all patients and arrange either an appointment or contact with the relevant clinical staff to ensure that they receive appropriate attention.
• Attend to routine patient and clinical staff queries, seeking advice from team leaders or medical staff when appropriate.
• Receive incoming telephone calls and arrange appointments.
• Receive all visitors and arrange contact with the relevant staff to ensure that they receive appropriate attention.
• Develop the ability to perform electronic tasks to keep patient records accurate and up to date when required.
• File all patient records in accordance with practice systems and procedures.
• Extract patient records when required.
• Ensure change of patient's details correctly inputted into the computer and the notes are amended accordingly.
• Attend to patient requests for home visits.
• Carry out administrative tasks in relation to specific clinics.
• Obtain a working knowledge of the clinical computer system to enable the process of appointments.
• Develop the ability to fully understand a patients needs/concerns so that they can be dealt with efficiently and courteously.
• Develop the ability to identify patient needs and meet their expectations.
• Maintain a pleasant tidy and safe reception area to benefit patients and comply with Health and Safety legislation.
• Undertake other appropriate duties consistent with the nature and grading of the post which may be allocated, as the situation dictates, by the Reception Supervisors, Practice Manager or the Partners

Desired skills: Ideally candidates for this role will be computer literate.

Personal qualities:

• Comfortable dealing with people both face to face and over the phone.
• Clearly spoken and a good listener who is able to take detailed information.

Person Specification

Experience

Essential

• Experience of working in general practice and knowledge of systmone clinical system.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Great Ayton Health Centre

Address

Rosehill

Great Ayton

Middlesbrough

TS9 6BL

Employer's website

https://greataytonhealthcentre.co.uk/ (Opens in a new tab)