Receptionist

Brighton Health and Wellbeing Centre

Information:

This job is now closed

Job summary

As a Receptionist, you will be joining a highly skilled and friendly Reception team and working closely with our Triage team to provide the highest standard of patient care possible.

We are looking for a well-organised individual with a can-do attitude, strong communication, and customer service skills to provide a service to our patients in line with our practice ethos.

Previous customer facing, admin and/or primary care experience is welcome but on-the-job training will be provided to increase skills for the right candidate.

Main duties of the job

What we would like you to do:

Welcoming patients and directing them to the practitioner they're visiting

Scheduling visits

Answering and making phone calls on behalf of the practice employees

Being the first point of contact for all email enquiries

Maintaining the reception area

Keeping patients and practice records up to date

Performing various admin tasks

About us

We are a diverse and innovative practice, newly formed following the merger of 3 healthcare centres in Brighton and Hove and the surrounding area.

This partnership has allowed our teams to make share space, resources, knowledge and facilities, and offer more services.

Our practice is committed to 'opening doors' for those who have previously found it difficult to access primary care services, with a particular focus on disadvantaged populations. We run specialist hormone clinics covering all aspects of women's and trans health, working closely with local groups. We also run outreach clinics for refugees.

We have a vibrant and diverse team of over 100 colleagues. From healthcare assistants, pharmacy and reception teams to GPs and partners, we workTogether - Putting people, community and creativity at the heart of healthcare.

We take pride in our work and believe we make a difference to patients and practices.

If you'd like to join a team that's as driven as they are kind, focused on a shared mission and values, we'd love to hear from you.

At WellBN we take equal opportunities seriously. We welcome people of all backgrounds, gender identities, races, religions, national origins, sexual orientations, ability levels and ages.

If you need adjustments at any stage of the recruitment process, just let us know and we'll do our best to help.

Date posted

17 July 2024

Pay scheme

Other

Salary

£11.55 an hour

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A3216-24-0001

Job locations

18-19

Western Road

Hove

East Sussex

BN3 1AE


Benfield Valley Healthcare Hub

Old Shoreham Road

Portslade

Brighton

BN41 1XR


Doctors Surgery

14 Burwash Road

Hove

East Sussex

BN3 8GQ


Job description

Job responsibilities

As a Receptionist, you will be joining a highly skilled and friendly Reception team and work closely with our Triage team to provide the highest standard of patient care possible.

We are looking for well organised individual with can do attitude, strong communication and customer service skills to provide a service to our patients in line with our practice ethos.

Previous customer facing, admin and/or primary care experience is welcome but on-the-job training will be provided to increase skills for the right candidate.

What we would like you to do:

Welcoming patients and directing them to the practitioner they're visiting

Scheduling visits

Answering and making phone calls on behalf of the practice employees

Being the first point of contact for all email enquiries

Maintaining the reception area

Keeping patients and practice records up to date

Performing various admin tasks

Job description

Job responsibilities

As a Receptionist, you will be joining a highly skilled and friendly Reception team and work closely with our Triage team to provide the highest standard of patient care possible.

We are looking for well organised individual with can do attitude, strong communication and customer service skills to provide a service to our patients in line with our practice ethos.

Previous customer facing, admin and/or primary care experience is welcome but on-the-job training will be provided to increase skills for the right candidate.

What we would like you to do:

Welcoming patients and directing them to the practitioner they're visiting

Scheduling visits

Answering and making phone calls on behalf of the practice employees

Being the first point of contact for all email enquiries

Maintaining the reception area

Keeping patients and practice records up to date

Performing various admin tasks

Person Specification

Qualifications

Essential

  • Good standard of general education.

Behaviours

Essential

  • Planning and organising.
  • Adaptability.
  • Performing under pressure with the ability to remain calm, controlled, and professional.

Desirable

  • An understanding of General Practice reception environment.
  • Flexibility to work flexible hours demanded by the role.

Experience

Essential

  • Practical experience of working with others.
  • Experience in using own initiative/multi-tasking.
  • Experience in excellent customer service.
  • Practical experience with computerised recording systems.

Desirable

  • Experience of working within a General Practice reception environment.
Person Specification

Qualifications

Essential

  • Good standard of general education.

Behaviours

Essential

  • Planning and organising.
  • Adaptability.
  • Performing under pressure with the ability to remain calm, controlled, and professional.

Desirable

  • An understanding of General Practice reception environment.
  • Flexibility to work flexible hours demanded by the role.

Experience

Essential

  • Practical experience of working with others.
  • Experience in using own initiative/multi-tasking.
  • Experience in excellent customer service.
  • Practical experience with computerised recording systems.

Desirable

  • Experience of working within a General Practice reception environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Brighton Health and Wellbeing Centre

Address

18-19

Western Road

Hove

East Sussex

BN3 1AE


Employer's website

https://www.brightonhealthandwellbeingcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Brighton Health and Wellbeing Centre

Address

18-19

Western Road

Hove

East Sussex

BN3 1AE


Employer's website

https://www.brightonhealthandwellbeingcentre.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Reception Manager

Andrea Schollar

andrea.schollar@nhs.net

Date posted

17 July 2024

Pay scheme

Other

Salary

£11.55 an hour

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A3216-24-0001

Job locations

18-19

Western Road

Hove

East Sussex

BN3 1AE


Benfield Valley Healthcare Hub

Old Shoreham Road

Portslade

Brighton

BN41 1XR


Doctors Surgery

14 Burwash Road

Hove

East Sussex

BN3 8GQ


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