Job summary
The Downland Practice is a dedicated NHS GP surgery that provides essential healthcare services to the community, including a hybrid pharmacy for patient convenience. Our mission is to deliver high-quality medical care while ensuring patient satisfaction and well-being.
Main duties of the job
Responsibilities
- Birth Month Recall system
- Workforce Rota and Staffing Levels
- Manage and update telephone system, practice website and social media channels.
- Care Planning for patients - contacting patients with unplanned admissions to hospital to follow-up care.
- Holiday Cover and Absence Management
- Deal with escalated queries from patients & clinicians.
- Liaise with Clinicians to identify changes and updates required.
- Update, review and design - protocols, polices and standard operating procedures
- HR & Line Management of the Care Co-ordinator workforce - approachable, engaging and proactive.
- Supervising and overseeing the day to day operational delivery of the Care Co-ordination Team
- Lead team meetings, attend Heads of Dept meetings and other practice meetings where required.
- Work alongside Data & Admin, Operations, Finance, Nurse Managers as Heads of Department reporting directly to the Practice and Pharmacy Manager.
About us
The Downland Practice is a dedicated NHS GP surgery that provides essential healthcare services to the community, including a hybrid pharmacy for patient convenience. Our mission is to deliver high-quality medical care while ensuring patient satisfaction and well-being.
Summary
We are looking for an enthusiastic Care Coordinator Manager to join our friendly and caring team here at The Downland Practice, we are a vibrant, forward-thinking GP practice that places the care of both our patients and staff at the core of everything we do. Our close-knit team fosters a warm, friendly, and compassionate environment, creating a space where everyone feels valued. Serving a diverse rural community of over 11,000 patients, our dedicated GPs, nurses, pharmacist, healthcare assistants (HCAs) and administrative staff work together to provide outstanding care. Every day, our team goes above and beyond to support and improve the health and well-being of the community we are proud to serve.
Applicants should enjoy working in a vibrant fast paced environment and possess excellent communication & IT skills (Excel, OneNote, Word etc). There are several systems we use and so this is paramount. They must be able to provide excellent customer service to our patients and possess the ability to manage and prioritise a busy/varied workload. Common sense, flexibility, compassion and a "can do" approach is essential for this position.
Job description
Job responsibilities
Responsibilities
- Birth Month Recall system
- Workforce Rota & Staffing Levels
- Manage and update telephone system, practice website and social media channels.
- Care Planning for patients - contacting patients with unplanned admissions to hospital to follow-up care.
- Holiday Cover and Absence Management
- Deal with escalated queries from patients & clinicians.
- Liaise with Clinicians to identify changes and updates required.
- Update, review and design - protocols, polices and standard operating procedures
- HR & Line Management of the Care Co-ordinator workforce - approachable, engaging and proactive.
- Supervising and overseeing the day to day operational delivery of the Care Co-ordination Team
- Lead team meetings, attend Heads of Dept meetings and other practice meetings where required.
- Work alongside Data & Admin, Operations, Finance, Nurse Managers as Heads of Department reporting directly to the Practice & Pharmacy Manager.
Requirements
- Proven experience in a managerial or supervisory role within a healthcare setting.
- Strong understanding of patient care practices and healthcare regulations.
- Excellent organizational and communication skills.
- Ability to manage multiple tasks effectively in a fast-paced environment.
- Experience with care plans and senior care is an advantage.
- Previous experience in a medical environment essential.
- Customer Service experience with excellent people skills.
- Be flexible as the role will also include additional holiday/sickness cover when required.
- The post is subject to the completion of a 6 month probationary period & a satisfactory DBS Check.
- Flexible approach to work.
- Adaptable to change
- Minimum of 5 GCSEs (or equivalent) at C grade or above, including
- English and maths
- Demonstrable numeracy and alphabet (reading, writing and spelling)
- skills.
- Able to work to deadlines.
- An understanding, acceptance and adherence to the need for strict
- confidentiality Ability to use own judgement, resourcefulness and
- common sense.
- Ability to work without direct supervision and determine own
- workload priorities.
- Ability to work as part of an integrated multi-skilled team.
- Able to work under pressure.
- Able to work in a changing environment
Desirable Skills:
- EMIS, Docman, Accurx, System Connect (X-On), Practice Website - Footfall.
- Liaising with external agencies such as hospitals & community services.
- Leadership Skills and Experience
- Mentoring & Coaching
If you are passionate about making a difference in patient care and have the leadership skills to support our dedicated team, we invite you to apply for the Care Co-ordinator Manager position at The Downland Practice today!
Job description
Job responsibilities
Responsibilities
- Birth Month Recall system
- Workforce Rota & Staffing Levels
- Manage and update telephone system, practice website and social media channels.
- Care Planning for patients - contacting patients with unplanned admissions to hospital to follow-up care.
- Holiday Cover and Absence Management
- Deal with escalated queries from patients & clinicians.
- Liaise with Clinicians to identify changes and updates required.
- Update, review and design - protocols, polices and standard operating procedures
- HR & Line Management of the Care Co-ordinator workforce - approachable, engaging and proactive.
- Supervising and overseeing the day to day operational delivery of the Care Co-ordination Team
- Lead team meetings, attend Heads of Dept meetings and other practice meetings where required.
- Work alongside Data & Admin, Operations, Finance, Nurse Managers as Heads of Department reporting directly to the Practice & Pharmacy Manager.
Requirements
- Proven experience in a managerial or supervisory role within a healthcare setting.
- Strong understanding of patient care practices and healthcare regulations.
- Excellent organizational and communication skills.
- Ability to manage multiple tasks effectively in a fast-paced environment.
- Experience with care plans and senior care is an advantage.
- Previous experience in a medical environment essential.
- Customer Service experience with excellent people skills.
- Be flexible as the role will also include additional holiday/sickness cover when required.
- The post is subject to the completion of a 6 month probationary period & a satisfactory DBS Check.
- Flexible approach to work.
- Adaptable to change
- Minimum of 5 GCSEs (or equivalent) at C grade or above, including
- English and maths
- Demonstrable numeracy and alphabet (reading, writing and spelling)
- skills.
- Able to work to deadlines.
- An understanding, acceptance and adherence to the need for strict
- confidentiality Ability to use own judgement, resourcefulness and
- common sense.
- Ability to work without direct supervision and determine own
- workload priorities.
- Ability to work as part of an integrated multi-skilled team.
- Able to work under pressure.
- Able to work in a changing environment
Desirable Skills:
- EMIS, Docman, Accurx, System Connect (X-On), Practice Website - Footfall.
- Liaising with external agencies such as hospitals & community services.
- Leadership Skills and Experience
- Mentoring & Coaching
If you are passionate about making a difference in patient care and have the leadership skills to support our dedicated team, we invite you to apply for the Care Co-ordinator Manager position at The Downland Practice today!
Person Specification
Experience
Essential
- Proven experience in a managerial or supervisory role within a healthcare setting.
- Strong understanding of patient care practices and healthcare regulations.
- Excellent organizational and communication skills.
- Ability to manage multiple tasks effectively in a fast-paced environment.
- Experience with care plans and senior care is an advantage.
- Previous experience in a medical environment essential.
- Customer Service experience with excellent people skills.
- Be flexible as the role will also include additional holiday/sickness cover when required.
- The post is subject to the completion of a 6 month probationary period & a satisfactory DBS Check.
- Flexible approach to work.
- Adaptable to change
- Minimum of 5 GCSEs or equivalent at C grade or above, including
- English and maths
- Demonstrable numeracy and alphabet reading, writing and spelling
- skills.
- Able to work to deadlines.
- An understanding, acceptance and adherence to the need for strict
- confidentiality Ability to use own judgement, resourcefulness and
- common sense.
- Ability to work without direct supervision and determine own
- workload priorities.
- Ability to work as part of an integrated multi-skilled team.
- Able to work under pressure.
- Able to work in a changing environment
Desirable
- Leadership and Management Qualifications
- Mentoring and Coaching qualifications
Qualifications
Essential
- Minimum of 5 GCSEs or equivalent at C grade or above including
- English and maths
Desirable
- EMIS, Docman, Accurx, System Connect (X-On), Practice Website - Footfall.
- Liaising with external agencies such as hospitals and community services.
- Leadership Skills and Experience
- Mentoring and Coaching
Person Specification
Experience
Essential
- Proven experience in a managerial or supervisory role within a healthcare setting.
- Strong understanding of patient care practices and healthcare regulations.
- Excellent organizational and communication skills.
- Ability to manage multiple tasks effectively in a fast-paced environment.
- Experience with care plans and senior care is an advantage.
- Previous experience in a medical environment essential.
- Customer Service experience with excellent people skills.
- Be flexible as the role will also include additional holiday/sickness cover when required.
- The post is subject to the completion of a 6 month probationary period & a satisfactory DBS Check.
- Flexible approach to work.
- Adaptable to change
- Minimum of 5 GCSEs or equivalent at C grade or above, including
- English and maths
- Demonstrable numeracy and alphabet reading, writing and spelling
- skills.
- Able to work to deadlines.
- An understanding, acceptance and adherence to the need for strict
- confidentiality Ability to use own judgement, resourcefulness and
- common sense.
- Ability to work without direct supervision and determine own
- workload priorities.
- Ability to work as part of an integrated multi-skilled team.
- Able to work under pressure.
- Able to work in a changing environment
Desirable
- Leadership and Management Qualifications
- Mentoring and Coaching qualifications
Qualifications
Essential
- Minimum of 5 GCSEs or equivalent at C grade or above including
- English and maths
Desirable
- EMIS, Docman, Accurx, System Connect (X-On), Practice Website - Footfall.
- Liaising with external agencies such as hospitals and community services.
- Leadership Skills and Experience
- Mentoring and Coaching
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
