Job summary
Downland Practice Care Coordinator/Medical Receptionist
(£12ph ) 20.75 Hours per week
East Lane, Chieveley near Newbury, Berkshire RG20 8UY
Tel: 01635 248251
www.downlandpractice.nhs.uk
Do you thrive in a fast-paced environment where every day is
different?
Are you passionate about helping others in a patient facing
role?
Are you a compassionate person, a team player, and a great
communicator?
If so, we'd love to hear from you!
We are looking for an enthusiastic, empathetic, and
motivated Care Coordinator/ Medical Receptionist to join our friendly team at
The Downland Practice, a popular GP surgery with branches in Chieveley and
Compton.
Main duties of the job
Tasks include:
- Providing excellent customer service to our patients
- Signposting patients to relevant services
- Answering patient calls and online queries
- Booking appointments
- Providing administrative support to our clinical team
- Co-ordinating appointments for a range of chronic health conditions
About us
The Downland Practice is an equal opportunities employer. We have a commitment to safeguarding patients therefore, clearance with a standard DBS check will form part of the pre-employment conditions.
Job description
Job responsibilities
JOB TITLE: Care Coordinator/Medical Receptionist
REPORTS TO: CARE COORDINATOR MANAGER/PRACTICE MANAGER
Job summary:
Tasks include:
- Providing excellent customer service to our patients
- Signposting patients to relevant services
- Answering patient calls and online queries
- Booking appointments
- Providing administrative support to our clinical team
- Co-ordinating appointments for a range of chronic health conditions
Job description
Job responsibilities
JOB TITLE: Care Coordinator/Medical Receptionist
REPORTS TO: CARE COORDINATOR MANAGER/PRACTICE MANAGER
Job summary:
Tasks include:
- Providing excellent customer service to our patients
- Signposting patients to relevant services
- Answering patient calls and online queries
- Booking appointments
- Providing administrative support to our clinical team
- Co-ordinating appointments for a range of chronic health conditions
Person Specification
Experience
Essential
- Essential criteria:
- A team player
- Reliable and flexible
- Willingness to learn new skills in a busy and changeable environment
- A sense of humour!
- IT confidence with a min. average typing speed of 35 WPM
- Experience of working in a customer service environment
- Good timekeeping
- Desire to help patients and support the clinical team
- Own transport (there is no suitable public transport in the area)
Desirable
- Experience of working within healthcare and/or a GP surgery
- Medical receptionist/care co-ordinator experience with experience of using Emis Web or another similar clinical system (though full training will be given)
Person Specification
Experience
Essential
- Essential criteria:
- A team player
- Reliable and flexible
- Willingness to learn new skills in a busy and changeable environment
- A sense of humour!
- IT confidence with a min. average typing speed of 35 WPM
- Experience of working in a customer service environment
- Good timekeeping
- Desire to help patients and support the clinical team
- Own transport (there is no suitable public transport in the area)
Desirable
- Experience of working within healthcare and/or a GP surgery
- Medical receptionist/care co-ordinator experience with experience of using Emis Web or another similar clinical system (though full training will be given)
