Administrator

Dr Loudonsack & Partners

Information:

This job is now closed

Job summary

Our practice clinical healthcare team now require additional administrative assistance to help support and maintain practice data quality / ongoing health promotion and online patient services within the practice. 

Longton Health Centre are part of Ribble Medical Group Primary Care Network and as our teams take on additional clinical roles their workload needs administrative support.

Main duties of the job

Assistance is required to review and code, summarise and manage the day to day workflow of relevant information from patient’s clinical records, hospital correspondence and other sources into the practice computer system, working strictly in accordance with the practice notes summarising and coding protocols joining our existing administration team.

About us

Our friendly team have a strong work ethic and assist in all aspects of patient care regardless of their role in the practice.

Our clinical and non clinical teams are supported by leadership and management teams and overall within the practice Partnership.

As a training practice we are keen to support personal development within roles in accordance to practice need.

Date posted

30 June 2022

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A3209-22-1028

Job locations

Longton Health Centre

Liverpool Road

Longton

Lancashire

PR4 5HA


Job description

Job responsibilities

Main Duties & Key Tasks:

Summarising of patient data using data entry

Coding of hospital correspondence

Data quality housekeeping

Scanning & organisation of patient records

Patient Online Services Administration

Workflow and distribution of incoming electronic mail

Administrative support and co-ordination of health clinics

Administrative support and organisation of weekly Care Home MDTs and associated service provider engagement to include the bookings of SMR appointments, monitoring attendance and following up any DNAs.

Administrative support in completion of tasks as set by the pharmacy team.

Media Platform administration

General administration work disseminated by Workflow Lead

This list is not exhaustive and will be subject to change depending on practice business needs and priorities on a day to day basis in discussion with the workflow lead and the staff member according to need:

o You will ensure safeguarding issues or patient related concerns are raised appropriately to the appropriate individual.

o You will act as a liaison between patients, pharmacy teams and practice teams as appropriate and link with patient participation groups, social prescribers and practice supporters to promote cancer screening or awareness events.

o You will help administratively with any auditing or searching of GP clinical systems.

o You will act as a link between Support Workers, the GP and any PCN, primary, community or secondary care colleagues, supporting administratively any onward referrals, care planning or administrative patient needs as appropriate.

Job description

Job responsibilities

Main Duties & Key Tasks:

Summarising of patient data using data entry

Coding of hospital correspondence

Data quality housekeeping

Scanning & organisation of patient records

Patient Online Services Administration

Workflow and distribution of incoming electronic mail

Administrative support and co-ordination of health clinics

Administrative support and organisation of weekly Care Home MDTs and associated service provider engagement to include the bookings of SMR appointments, monitoring attendance and following up any DNAs.

Administrative support in completion of tasks as set by the pharmacy team.

Media Platform administration

General administration work disseminated by Workflow Lead

This list is not exhaustive and will be subject to change depending on practice business needs and priorities on a day to day basis in discussion with the workflow lead and the staff member according to need:

o You will ensure safeguarding issues or patient related concerns are raised appropriately to the appropriate individual.

o You will act as a liaison between patients, pharmacy teams and practice teams as appropriate and link with patient participation groups, social prescribers and practice supporters to promote cancer screening or awareness events.

o You will help administratively with any auditing or searching of GP clinical systems.

o You will act as a link between Support Workers, the GP and any PCN, primary, community or secondary care colleagues, supporting administratively any onward referrals, care planning or administrative patient needs as appropriate.

Person Specification

Qualifications

Essential

  • Essential
  • Experience of working within healthcare complying with best practice legislation
  • Experience of working within multi-professional team environments
  • Commitment to professional and personal development
  • Ability to use Microsoft Office applications Word, Excel, Powerpoint, Outlook

Desirable

  • Knowledge and Skills
  • Strong organisational skills including planning, prioritising, time management and record keeping
  • Strong IT skills to include Word, Excel and experience in using databases
  • Ability to work collaboratively, liaising with other stakeholders as needed for the collective benefit of patients including GPs, Practice Nurses, healthcare professionals and other practice staff
  • Ability to recognise and work within limits of competence and seek advice when needed
  • Knowledge of how the NHS works
  • Knowledge of safeguarding policies and processes

Experience

Essential

  • Personal Attributes
  • High level of written and verbal communication skills and the ability to communicate effectively both verbally and in writing, with people, their families, carers and other stakeholders
  • Ability to maintain effective working relationships with all colleagues and to work flexibly and enthusiastically within a team or working under own initiative
  • Ability to demonstrate personal accountability, resilience and work well under pressure
  • Ability to organise, plan and prioritise under own initiative and when under pressure and meeting deadlines
  • Knowledge of and ability to work to policies and procedures including confidentiality, safeguarding, information governance and health and safety
  • Overall friendly, caring and positive outlook

Desirable

  • Experience of NHS working in primary care
  • Ability to adapt within scope of role
  • Able to prioritise when working both independently and as a team member
  • Excellent communication skills
Person Specification

Qualifications

Essential

  • Essential
  • Experience of working within healthcare complying with best practice legislation
  • Experience of working within multi-professional team environments
  • Commitment to professional and personal development
  • Ability to use Microsoft Office applications Word, Excel, Powerpoint, Outlook

Desirable

  • Knowledge and Skills
  • Strong organisational skills including planning, prioritising, time management and record keeping
  • Strong IT skills to include Word, Excel and experience in using databases
  • Ability to work collaboratively, liaising with other stakeholders as needed for the collective benefit of patients including GPs, Practice Nurses, healthcare professionals and other practice staff
  • Ability to recognise and work within limits of competence and seek advice when needed
  • Knowledge of how the NHS works
  • Knowledge of safeguarding policies and processes

Experience

Essential

  • Personal Attributes
  • High level of written and verbal communication skills and the ability to communicate effectively both verbally and in writing, with people, their families, carers and other stakeholders
  • Ability to maintain effective working relationships with all colleagues and to work flexibly and enthusiastically within a team or working under own initiative
  • Ability to demonstrate personal accountability, resilience and work well under pressure
  • Ability to organise, plan and prioritise under own initiative and when under pressure and meeting deadlines
  • Knowledge of and ability to work to policies and procedures including confidentiality, safeguarding, information governance and health and safety
  • Overall friendly, caring and positive outlook

Desirable

  • Experience of NHS working in primary care
  • Ability to adapt within scope of role
  • Able to prioritise when working both independently and as a team member
  • Excellent communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dr Loudonsack & Partners

Address

Longton Health Centre

Liverpool Road

Longton

Lancashire

PR4 5HA


Employer's website

https://www.longtonhealthcentre.co.uk/ (Opens in a new tab)


Employer details

Employer name

Dr Loudonsack & Partners

Address

Longton Health Centre

Liverpool Road

Longton

Lancashire

PR4 5HA


Employer's website

https://www.longtonhealthcentre.co.uk/ (Opens in a new tab)


For questions about the job, contact:

Sara Heywood

GPCCG.longtonhc@nhs.net

01772214500

Date posted

30 June 2022

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A3209-22-1028

Job locations

Longton Health Centre

Liverpool Road

Longton

Lancashire

PR4 5HA