Practice Administrator

Job description

Job responsibilities

DUTIES AND RESPONSIBILITIES

· Ensure correct proformas are being used by GPs and these are saved correctly within shared files and drives

· Make best use of the Practice computer clinical system to ensure good communication and audit standards.

· Undertake queries on behalf of patients, establishing concerns and undertaking the task to resolve promptly, keeping the patient informed at all times.

· Highlighting to management team areas of improvement to service

· Record all data correctly on relevant spreadsheets, run clinical searches to ensure data quality standards met.

· Ensure all patients are seen within given week wait criteria, highlighting any areas of concern.

· Ensure all workstreams are completed within given target dates

· Accurately record and manage practice payments

· Record and update spending logs where appropriate

· Arrange and attend meetings where requested, take and transcribe accurate minutes and distribute as required – this includes practice meetings and protected education time sessions

· Be an effective member of the Practice team, supporting colleagues as required.

· Audio typing of GP correspondence, using a digital dictation system, to ensure that routine referral letters are workflowed efficiently, using the e-referral system as appropriate

· Effectively prioritising workloads to ensure timely completion of investigation requests i.e. x-ray, MRI requests, solicitor & insurance reports

· Accurate review and redaction of medical reports, liaising with patients regarding consent, arrangement of information gathering and generating invoices.

· Understanding of private income generation and attention to detail recording in appropriate ledgers such as petty cash / private fees.

· Attend to practice management secretarial needs within tight deadlines

· Ensure 2 week referrals are dealt with efficiently and promptly and contain all relevant information. Ensuring follow up processes are in place and adhered to ensuring appointments are made within a 2 week period.

· To keep up to date with changes in referral systems and new proformas by reading and absorbing e-mails sent to the practice.

· Take calls from patients processing administrative tasks, follow ups and appointment queries where required

· Provide cover for colleagues’ absence.

· Such other duties as are delegated from time to time.

Person Specification

Qualifications

Essential

• Microsoft Office Outlook
• Good AND Confident Standard
• GCSE Maths and English LEVEL 4 OR ABOVE
• Experience of Microsoft Word Excel
• Use of patient administration database with attention to detail
• Experience of CURRENT working in a GP Practice, hospital office or business environment.
• Good organisational skills
• Good interpersonal skills
• Flexible and able to manage a range of tasks competing for attention
• Excellent verbal and written communication skills with ability to manage confidential information appropriately
• Enthusiastic and able to contribute to discussion to maintain best practice
• Team player
• Good attention to detail
• Effective communicator
• Empathic manner and approach when dealing with patients

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dr Loudonsack & Partners

Address

Longton Health Centre

Liverpool Road

Longton

Lancashire

PR4 5HA

Employer's website

https://www.longtonhealthcentre.co.uk/ (Opens in a new tab)