Reception Administration Assistant

Dr Loudonsack & Partners

The closing date is 31 December 2021

Job summary

We are looking for a new team member to assist with care navigation for our patients - Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Our new member would as part of our team provide general assistance to the whole practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Main duties of the job

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice / Deal with all general enquiries, explain procedures and make new and follow-up appointments / Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed/ Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery / Action, repeat and acute prescription requests and ensure that they are ready for collection by the patient within 48 hours, or sooner if appropriate, through the computer system Ensure correspondence, reports, results etc. are scanned if appropriate and read coded promptly in the correct records, ensuring that all recent correspondence is available when patients are seen.

Undertake any other additional duties appropriate to the post as requested by the Partners or the Management Team

About us

Work alongside a fantastic clinical and non clinical team

Busy working environment

Frequent changes in line with NHS directives

COVID secure working environment

PPE supplied as part of standard supplied uniform

Free Car Parking

Job description

Job responsibilities

Key Skills:

Knowledge of EMIS clinical system

Desirable

Knowledge and experience or Word and Excel applications

Essential

Computer third party applications and IT skills

Essential

Communicate effectively with the rest of the PHCT in relation to job role and practice initiatives

Essential

Customer Service skills when dealing with the patients and outside agencies

Essential

Ability to analyse data and act on results accordingly

Essential

Ability to problem solve within scope of job description

Essential

Effectively manage own time, workload and resources

Essential

Person Specification

Qualifications

Essential

  • GCSE Grade a to C equivalent in English & Maths - Essential
  • Knowledge of EMIS clinical systemDesirable
  • Knowledge and experience or Word and Excel applicationsEssential
  • Computer third party applications and IT skillsEssential
  • Communicate effectively with the rest of the PHCT in relation to job role and practice initiativesEssential
  • Customer Service skills when dealing with the patients and outside agenciesEssential
  • Ability to analyse data and act on results accordinglyEssential
  • Ability to problem solve within scope of job descriptionEssential
  • Effectively manage own time, workload and resourcesEssential

Desirable

  • Key Skills:
  • Knowledge of EMIS clinical systemDesirable
  • Knowledge of Microsoft Applications Desirable

Experience

Essential

  • Must be confident and clear on telephone
  • Must be compassionate and patient
  • Must have recent customer service skills

Desirable

  • Experience of dealing with conflict & resolution in work setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dr Loudonsack & Partners

Address

Longton Health Centre

Liverpool Road

Longton

Lancashire

PR4 5HA


Employer's website

https://www.longtonhealthcentre.co.uk/ (Opens in a new tab)


For help with your application, contact:

Date posted

23 November 2021

Pay scheme

Other

Salary

Negotiable

Contract

Permanent

Working pattern

Part-time

Reference number

A3209-21-7587

Job locations

Longton Health Centre

Liverpool Road

Longton

Lancashire

PR4 5HA


If there's technical issues with the website, contact:

Email:

nhsbsa.nhsjobs@nhsbsa.nhs.uk

Telephone:

0300 330 1013

Outside UK:

+44 300 330 1013

Opening times:

Monday to Friday: 8am to 6pm

Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.