Job summary
We are looking for a new team member to assist with care navigation for our patients - Receive, assist and direct patients in accessing the
appropriate service or healthcare professional in a courteous, efficient and
effective way.
Our new member would as part of our team provide general assistance to the whole practice team and project a positive
and friendly image to patients and other visitors, either in person or via the
telephone
Main duties of the job
Ensure
an effective and efficient reception service is provided to patients and any
other visitors to the practice / Deal
with all general enquiries, explain procedures and make new and follow-up
appointments / Explain
practice arrangements and formal requirements to new patients and those seeking
temporary cover and ensure procedures are completed/ Receive
and make telephone calls as required.
Divert calls and take messages, ensuring accuracy of detail and prompt
appropriate delivery / Action,
repeat and acute prescription requests and ensure that they are ready for
collection by the patient within 48 hours, or sooner if appropriate, through the computer system Ensure
correspondence, reports, results etc. are scanned if appropriate and read
coded promptly in the correct records, ensuring that all recent correspondence
is available when patients are seen.
Undertake any other additional duties
appropriate to the post as requested by the Partners or the Management Team
About us
Work alongside a fantastic clinical and non clinical team
Busy working environment
Frequent changes in line with NHS directives
COVID secure working environment
PPE supplied as part of standard supplied uniform
Free Car Parking
Job description
Job responsibilities
Key Skills:
Knowledge
of EMIS clinical system
Desirable
Knowledge
and experience or Word and Excel applications
Essential
Computer
third party applications and IT skills
Essential
Communicate
effectively with the rest of the PHCT in relation to job role and practice
initiatives
Essential
Customer
Service skills when dealing with the patients and outside agencies
Essential
Ability
to analyse data and act on results accordingly
Essential
Ability
to problem solve within scope of job description
Essential
Effectively
manage own time, workload and resources
Essential
Job description
Job responsibilities
Key Skills:
Knowledge
of EMIS clinical system
Desirable
Knowledge
and experience or Word and Excel applications
Essential
Computer
third party applications and IT skills
Essential
Communicate
effectively with the rest of the PHCT in relation to job role and practice
initiatives
Essential
Customer
Service skills when dealing with the patients and outside agencies
Essential
Ability
to analyse data and act on results accordingly
Essential
Ability
to problem solve within scope of job description
Essential
Effectively
manage own time, workload and resources
Essential
Person Specification
Qualifications
Essential
- GCSE Grade a to C equivalent in English & Maths - Essential
- Knowledge of EMIS clinical systemDesirable
- Knowledge and experience or Word and Excel applicationsEssential
- Computer third party applications and IT skillsEssential
- Communicate effectively with the rest of the PHCT in relation to job role and practice initiativesEssential
- Customer Service skills when dealing with the patients and outside agenciesEssential
- Ability to analyse data and act on results accordinglyEssential
- Ability to problem solve within scope of job descriptionEssential
- Effectively manage own time, workload and resourcesEssential
Desirable
- Key Skills:
- Knowledge of EMIS clinical systemDesirable
- Knowledge of Microsoft Applications Desirable
Experience
Essential
- Must be confident and clear on telephone
- Must be compassionate and patient
- Must have recent customer service skills
Desirable
- Experience of dealing with conflict & resolution in work setting
Person Specification
Qualifications
Essential
- GCSE Grade a to C equivalent in English & Maths - Essential
- Knowledge of EMIS clinical systemDesirable
- Knowledge and experience or Word and Excel applicationsEssential
- Computer third party applications and IT skillsEssential
- Communicate effectively with the rest of the PHCT in relation to job role and practice initiativesEssential
- Customer Service skills when dealing with the patients and outside agenciesEssential
- Ability to analyse data and act on results accordinglyEssential
- Ability to problem solve within scope of job descriptionEssential
- Effectively manage own time, workload and resourcesEssential
Desirable
- Key Skills:
- Knowledge of EMIS clinical systemDesirable
- Knowledge of Microsoft Applications Desirable
Experience
Essential
- Must be confident and clear on telephone
- Must be compassionate and patient
- Must have recent customer service skills
Desirable
- Experience of dealing with conflict & resolution in work setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
