Job summary
The Bridges Medical Practice is looking for a new Receptionist for 31.5 hours per week. The position will be across both The Bridges Medical Centre and Littlemoor Surgery. Hours vary between 8am and 7:30pm.
We are a large, busy practice with a multi disciplinary team. We are hardworking, friendly and strive to do the best for our patients.
On the job training will be given. The position is subject to satisfactory references and DBS check.
Main duties of the job
Candidates should have good customer service and communication skills, be flexible and willing to learn. IT experience is preferred. Adhering to confidentiality is essential.
Responsibilities Include:
- Receiving and routing
patients.
- Answering queries, giving test results, making appointments.
- Answering the phone
and ensuring enquiries are dealt with promptly and efficiently.
Forwarding calls and taking messages.
- Receiving requests for
home visits.
- Issuing repeat
prescriptions.
- Registering temporary patients.
- Managing deliveries.
- Checking and stocking consulting rooms.
- Actioning emails.
- Inputting
updates of patient details on computerised records.
- Advise
patients of relevant charges for private services, accept payments and
issue receipts.
- Act as
a chaperone when requested by a clinician (after training has been completed).
About us
We are a large friendly team comprising of GPs, Advanced ClinicalPractitioners, Nursing team and Physios. We have a variety of admin staff who are equally crucial to patient care and running the practice. We also house staff from other organisations.
We provide many different services to patients and are constantly improving how we work.
Staff can benefit from the generous NHS pension scheme. There is free onsite parking at both sites and a cycle to work scheme.
Job description
Job responsibilities
JOB SUMMARY
To ensure patients are dealt with in an
efficient and polite manner, liaising with other members of staff when needed.
Main
Responsibilities
- Opening the premises and
checking heating, lighting and ventilation.
- Ensuring IT and telephones
are ready each morning and ensuring the self check-in is working.
- Ensure the waiting areas
are tidy and all necessary preparations have been made to receive
patients.
- Receiving and routing
patients on arrival.
- Answering general
queries, giving test results, making new and follow-up appointments.
- Answering the telephone
and ensuring all enquiries are dealt with promptly and efficiently.
Forwarding calls to other departments and taking messages as appropriate.
- Receiving requests for
home visits, ensuring careful recording of all relevant details and where
necessary referring to the Duty Doctor.
- Issuing repeat
prescription requests in a timely manner.
- Registerin temporary residents.
- Managing deliveries; ensuring items for cold storage are dealt with promptly
- Ensuring outgoing mail
from all departments is posted promptly.
- Dealing
with tasks sent internally and externally.
- Checking
consulting rooms after surgery and making the room ready for the next
clinician.
- Retrieve
and re-file paper records as required.
- Action
emails.
- Inputting
updates of patient details on computerised medical records, including
changes of name/address/consent/next of kin etc.
- Advise
patients of relevant charges for private services, accept payments and
issue receipts.
- Ensuring
the reception area is left tidy and ready for use by incoming colleagues,
and that they are provided with information about any unresolved or urgent
matters.
- When
last to leave at the end of the day, ensuring the building is totally
secured and alarm activated.
- Act as
a chaperone when requested by a clinician (after training has been completed).
Job description
Job responsibilities
JOB SUMMARY
To ensure patients are dealt with in an
efficient and polite manner, liaising with other members of staff when needed.
Main
Responsibilities
- Opening the premises and
checking heating, lighting and ventilation.
- Ensuring IT and telephones
are ready each morning and ensuring the self check-in is working.
- Ensure the waiting areas
are tidy and all necessary preparations have been made to receive
patients.
- Receiving and routing
patients on arrival.
- Answering general
queries, giving test results, making new and follow-up appointments.
- Answering the telephone
and ensuring all enquiries are dealt with promptly and efficiently.
Forwarding calls to other departments and taking messages as appropriate.
- Receiving requests for
home visits, ensuring careful recording of all relevant details and where
necessary referring to the Duty Doctor.
- Issuing repeat
prescription requests in a timely manner.
- Registerin temporary residents.
- Managing deliveries; ensuring items for cold storage are dealt with promptly
- Ensuring outgoing mail
from all departments is posted promptly.
- Dealing
with tasks sent internally and externally.
- Checking
consulting rooms after surgery and making the room ready for the next
clinician.
- Retrieve
and re-file paper records as required.
- Action
emails.
- Inputting
updates of patient details on computerised medical records, including
changes of name/address/consent/next of kin etc.
- Advise
patients of relevant charges for private services, accept payments and
issue receipts.
- Ensuring
the reception area is left tidy and ready for use by incoming colleagues,
and that they are provided with information about any unresolved or urgent
matters.
- When
last to leave at the end of the day, ensuring the building is totally
secured and alarm activated.
- Act as
a chaperone when requested by a clinician (after training has been completed).
Person Specification
Experience
Essential
- Experience of working in a public facing role
Desirable
- Experience of working in primary care or other healthcare setting
Knowledge and Skills
Essential
- Good customer service skills
- Good communication skills
- Ability to strictly adhere to confidentiality
- Flexible and adaptable
- Ability to work well in a team
- Willingness to learn
Desirable
- Knowledge of SystmOne IT system
Qualifications
Essential
- GCSE grade A to C (or equivalent) in English, Maths and IT
Person Specification
Experience
Essential
- Experience of working in a public facing role
Desirable
- Experience of working in primary care or other healthcare setting
Knowledge and Skills
Essential
- Good customer service skills
- Good communication skills
- Ability to strictly adhere to confidentiality
- Flexible and adaptable
- Ability to work well in a team
- Willingness to learn
Desirable
- Knowledge of SystmOne IT system
Qualifications
Essential
- GCSE grade A to C (or equivalent) in English, Maths and IT
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
