Job summary
An
exciting opportunity has arisen to join a dynamic and forward-thinking practice that promotes a culture of staff development and excellent
patient care to our diverse community. We welcome applicants from a primary or secondary care setting that has experience in supervising a team to support the managers and doctors with the day to day Operation of a 27,000 patient practice.
Main duties of the job
Responsible
for the day-to-day supervision of all reception staff and associated functions
across 2 sites, including the repeat prescribing and the clinical system,
ensuring all functions are carried out in accordance with agreed procedures,
protocols and timescales, and reporting to the practice Operations Manager as
necessary. To assist in improving
communication between Doctors/Management/Staff in order for everyone to be
better equipped to understand and achieve organizational goals.
About us
Reception duties:
Deal with all telephone requests/queries in the appropriate way.
Opening/locking up of practice premises and managing security in
line with practice protocols.
Accepting requests for repeat prescriptions.
Registering new patients who join the practice.
Filing results and any other relevant documents in patients' notes
and refiling notes after use.
Charging patients, the appropriate amount for private work,
providing a receipt to the patient and recording the charge in the receipt book.
Supporting in the management of staff rota. Assist with Cover for Sickness/ absence Leave for team
members which includes being able to take a willing and flexible approach in
terms of Rota cover.
Responsibility for organising cover for holidays, sickness and
compassionate leave.
Training and Development of reception team.
Assisting the Operations Manager with induction of new team
members.
Effective management and record keeping of prescription reports
and logs/compliance.
Attend team meetings assisting with minutes.
Management to ensure completion of compliance housekeeping logs.
To
canvas items for the agenda for discussion at Team Meetings.
Ensure all reception/Admin staff members are compliant with
mandatory training
Provide
coaching and training for all reception
staff.
Conduct
Probationary reviews and assist with appraisals.
Job description
Job responsibilities
See full job description attached.
Reception duties:
Answer the telephone within 5 rings in a pleasant and courteous
manner at all times
Deal with all telephone requests/queries in the appropriate way.
Opening/locking up of practice premises and managing security in
line with practice protocols.
Accepting requests for repeat prescriptions, checking the
prescription box for repeat prescription requests
Registering new patients who join the practice.
Photocopying insurance medicals and reports, scanning and coding
as appropriate.
Filing results and any other relevant documents in patients' notes
and refiling notes after use
Charging patients, the appropriate amount for private work,
providing a receipt to the patient and recording the charge in the receipt book.
Supporting in the management of staff rota. Assist with Cover for Sickness/ absence Leave for team
members which includes being able to take a willing and flexible approach in
terms of Rota cover.
Responsibility for organising cover for holidays, sickness and
compassionate leave
Training and Development of reception team.
Assisting the Operations Manager with induction of new team
members.
Effective management and record keeping of prescription reports
and logs/compliance.
Attend team meetings assisting with minutes.
Management to ensure completion of compliance housekeeping logs.
To
canvas items for the agenda for discussion at Team Meetings.
Ensure all reception/Admin staff members are compliant with
mandatory training
Provide
coaching and training for all reception
staff.
Conduct
Probationary reviews and assist with appraisals.
Job description
Job responsibilities
See full job description attached.
Reception duties:
Answer the telephone within 5 rings in a pleasant and courteous
manner at all times
Deal with all telephone requests/queries in the appropriate way.
Opening/locking up of practice premises and managing security in
line with practice protocols.
Accepting requests for repeat prescriptions, checking the
prescription box for repeat prescription requests
Registering new patients who join the practice.
Photocopying insurance medicals and reports, scanning and coding
as appropriate.
Filing results and any other relevant documents in patients' notes
and refiling notes after use
Charging patients, the appropriate amount for private work,
providing a receipt to the patient and recording the charge in the receipt book.
Supporting in the management of staff rota. Assist with Cover for Sickness/ absence Leave for team
members which includes being able to take a willing and flexible approach in
terms of Rota cover.
Responsibility for organising cover for holidays, sickness and
compassionate leave
Training and Development of reception team.
Assisting the Operations Manager with induction of new team
members.
Effective management and record keeping of prescription reports
and logs/compliance.
Attend team meetings assisting with minutes.
Management to ensure completion of compliance housekeeping logs.
To
canvas items for the agenda for discussion at Team Meetings.
Ensure all reception/Admin staff members are compliant with
mandatory training
Provide
coaching and training for all reception
staff.
Conduct
Probationary reviews and assist with appraisals.
Person Specification
Qualifications
Desirable
- GCSEs at grade C or equivalent (or 4-9), including English and Maths.
- Training in administration/clerical duties at NVQ level or above.
Experience
Essential
- Experience of working in a medical or primary care setting.
- Experience in supervising/managing staff.
- Supporting, training or coaching experience.
- Dealing with external organisations at all levels e.g. solicitors, NHS organisations (CCG, PCN and others), DVLA and other private or public bodies.
- General office skills, photocopier, scanning, shredding.
- Awareness of Data Protection Act and need for confidentiality of Information.
- Attention to detail, able to work accurately, identifying errors quickly and easily.
- Excellent understanding of data protection and confidentiality issues.
- Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to
- adjust communication style.
Desirable
- Experience with medical coding systems (e.g. Read)
- An Understanding or experience using/updating QOF in primary care.
- Computer literate with an ability to use the required GP clinical systems.
Person Specification
Qualifications
Desirable
- GCSEs at grade C or equivalent (or 4-9), including English and Maths.
- Training in administration/clerical duties at NVQ level or above.
Experience
Essential
- Experience of working in a medical or primary care setting.
- Experience in supervising/managing staff.
- Supporting, training or coaching experience.
- Dealing with external organisations at all levels e.g. solicitors, NHS organisations (CCG, PCN and others), DVLA and other private or public bodies.
- General office skills, photocopier, scanning, shredding.
- Awareness of Data Protection Act and need for confidentiality of Information.
- Attention to detail, able to work accurately, identifying errors quickly and easily.
- Excellent understanding of data protection and confidentiality issues.
- Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to
- adjust communication style.
Desirable
- Experience with medical coding systems (e.g. Read)
- An Understanding or experience using/updating QOF in primary care.
- Computer literate with an ability to use the required GP clinical systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
