Job summary
This post is intended to give the post-holder a wide range of experience and the opportunity to develop skills in appropriate areas of general practice management.
To be responsible for clinical, non-clinical, operational performance and quality standards within the practice.
The post holder will be responsible for all aspects of the management and delivery of patient services and to be the effective link between the practices patient services and between management and staff. This is to include front desk and back office functionalities, as well as assisting and deputising for the practice manager, and taking a lead on specific projects as and when they arise.
Main duties of the job
Supporting the Practice Manager(s) to enable them to fulfil their duties
Providing day to day HR support including supporting HR infrastructure such as Bright HR
Ensuring all operation aspects of the Practice/Organisation is run smoothly
Arranging cover during staff absences both clinical and non-clinical
Support all aspects of training staff
Providing IT support/troubleshootingand integrating new systems
Oversee Practice/Organisational Targets including financial claims management
Responsibility for the up keeping of all organisational policies and procedures
Liaising with relevant teams regarding complaints
Support with practice/organisation Audits
About us
Based in East London, we are a large teaching practice, rated an Outstanding Practice by CQC which consists of 10 GPs, 4 nurses, 3 pharmacist, 2 Physician Associates and other health care professionals.
Our aim is to deliver high quality primary care which integrates with the local community while providing a supportive and enjoyable place to work.
Please visit our website for further information about our services and who we are.
Job description
Job responsibilities
Principal responsibilities:
Supporting the Practice Manager(s) to enable them to fulfil their duties
Providing day to day HR support including supporting HR infrastructure such as Bright HR
Ensuring all operation aspects of the Practice/Organisation is run smoothly
Arranging cover during staff absences both clinical and non-clinical
Support all aspects of training staff
Providing IT support/troubleshooting and integrating new systems
Oversee Practice/Organisational Targets including financial claims management
Responsibility for the up keeping of all organisational policies and procedures
Liaising with relevant teams regarding complaints
Support with practice/organisation Audits
Job description
Job responsibilities
Principal responsibilities:
Supporting the Practice Manager(s) to enable them to fulfil their duties
Providing day to day HR support including supporting HR infrastructure such as Bright HR
Ensuring all operation aspects of the Practice/Organisation is run smoothly
Arranging cover during staff absences both clinical and non-clinical
Support all aspects of training staff
Providing IT support/troubleshooting and integrating new systems
Oversee Practice/Organisational Targets including financial claims management
Responsibility for the up keeping of all organisational policies and procedures
Liaising with relevant teams regarding complaints
Support with practice/organisation Audits
Person Specification
Experience
Essential
- Experience of working in a general practice.
- Excellent interpersonal skills.
- Leadership skills.
- Proactive innovative thinking and planning
- Superb communicator (verbal and written).
- Confident to manage sensitively
- Successful and motivating people
- IT skills and working in an IT-dependent environment.
- Resource and facilities management skills.
- Familiarity with employment law and best employment practices.
- Awareness of health & safety and risk management.
- Customer-care skills and ability to deal with the public.
- Excellent time management
- Change management Skills
- Evidence of the ability to grasp new concepts and work on a self-directed basis
- Familiar with email and the internet
- Experience in dealing with external organisations at management level
Desirable
- Experience of working with a partnership or small business management
-
- Experience in using EMIS WEB clinical software.
- Financial management including managing budgets and providing forecasts.
- Ability to prepare business cases and represent the practice.
- Knowledgeable about recruitment, staff training and staff motivation
- Experience of staff appraisals, handling grievance and disciplinary issues
- Knowledge of bookkeeping and management accounts
Personal qualities
Essential
- Professional, personable and approachable.
- Good listener and empathiser.
- Able to manage time and delegate effectively.
- Able to solve problems.
- Able to manage conflict.
- Good networker.
- Enthusiastic with energy and drive.
- Hard working, reliable and resourceful.
- Adaptable, flexible and forward-looking.
- Self-motivated and able to work with minimal direction.
- Evidence of team working
- Tact and diplomacy.
- Honest, caring and sympathetic.
- Good sense of humour.
- An inspirational role model.
- Good sickness and punctuality record
- Good communicator (verbal & written) both upwards and downwards
Desirable
- Evidence of organisational skills
- Previous experience in an analytical role.
- Evidence of recent self-directed learning or development.
Qualifications
Essential
- Educated to degree level or equivalent, or ability to demonstrate aptitudes and attitudes at this level.
- Evidence of continuing professional development.
- Previous management or supervisory experience.
Desirable
- Relevant HR, management, or finance qualification.
Person Specification
Experience
Essential
- Experience of working in a general practice.
- Excellent interpersonal skills.
- Leadership skills.
- Proactive innovative thinking and planning
- Superb communicator (verbal and written).
- Confident to manage sensitively
- Successful and motivating people
- IT skills and working in an IT-dependent environment.
- Resource and facilities management skills.
- Familiarity with employment law and best employment practices.
- Awareness of health & safety and risk management.
- Customer-care skills and ability to deal with the public.
- Excellent time management
- Change management Skills
- Evidence of the ability to grasp new concepts and work on a self-directed basis
- Familiar with email and the internet
- Experience in dealing with external organisations at management level
Desirable
- Experience of working with a partnership or small business management
-
- Experience in using EMIS WEB clinical software.
- Financial management including managing budgets and providing forecasts.
- Ability to prepare business cases and represent the practice.
- Knowledgeable about recruitment, staff training and staff motivation
- Experience of staff appraisals, handling grievance and disciplinary issues
- Knowledge of bookkeeping and management accounts
Personal qualities
Essential
- Professional, personable and approachable.
- Good listener and empathiser.
- Able to manage time and delegate effectively.
- Able to solve problems.
- Able to manage conflict.
- Good networker.
- Enthusiastic with energy and drive.
- Hard working, reliable and resourceful.
- Adaptable, flexible and forward-looking.
- Self-motivated and able to work with minimal direction.
- Evidence of team working
- Tact and diplomacy.
- Honest, caring and sympathetic.
- Good sense of humour.
- An inspirational role model.
- Good sickness and punctuality record
- Good communicator (verbal & written) both upwards and downwards
Desirable
- Evidence of organisational skills
- Previous experience in an analytical role.
- Evidence of recent self-directed learning or development.
Qualifications
Essential
- Educated to degree level or equivalent, or ability to demonstrate aptitudes and attitudes at this level.
- Evidence of continuing professional development.
- Previous management or supervisory experience.
Desirable
- Relevant HR, management, or finance qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
