St Pauls Way Medical Centre
This job is now closed
We are looking for an experienced medical Receptionist (full-time/ part time ) to join our friendly team.You will need to have good communication and organisation skills and ideally experience of using EMIS Web, although this is not essential as training will be provided.
FULL TIME Salary £22K (per annum pro rata) depending on experience. NHS Pension available
Successful applicants are expected to work either an early or late shift: AM SHIFT - 7.45am - 15.40pm/ PM SHIFT- 12.15pm- 20:00pm/ 10.30-6.30PM
Odd Saturdays 9-5pm with time off in lieu during weekdays
Main duties of the job
You should be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Based in East London we are large teaching practice which consists of 8 GPs, 4 nurses, 2 pharmacist, 3 Physician Associates and other health care professionals, we offer the London Living Wage to all our front line staff and support teams on personal development and have great support structures internally to support the busy environment we work in
please visit our website for further information about our services and who we are
The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Maintaining and monitoring the practice appointment system b. Process personal, telephone and e-requests for appointments c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately d. Using your own judgment and communication skills, ensure that patients with no prior appointment but who need an urgent consultation are seen in a logical and non-disruptive manner e. Action all incoming faxes , f. Signpost patients to the correct service g. Process incoming and outgoing mail h. Initiating contact with and responding to, requests from patients, team members and external agencies i. Process referrals to external agencies such as secondary care using the electronic referral system (ERS) j. Process calling letters are requested k. Process all DNA letters in accordance with current policy l. Action GP2GP tasks m. Read code data on EMIS system n. Photocopy documentation as required o. File and store records as required p. Data entry of new and temporary registrations and relevant patient information as required q. Input data into the patients healthcare records as necessary r. Scanning of patient related documentation and attaching scanned documents to patients healthcare records s. Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team t. Manage incoming and outgoing practice e-mails. u. Manage all queries (including administrative queries) as necessary in an efficient manner v. Carry out system searches as requested w. Maintain a clean, tidy, effective working area at all times x. Monitor and maintain the reception area and notice boards. Support all clinical staff with general tasks as requested