Medical Secretary

Job description

Job responsibilities

Key duties and responsibilities:

Processing referrals using the electronic referral system (ERS)

Managing all enquiries in an effective manner

Maintaining an accurate referrals database

Actioning all incoming email

Typing letters, reports and associated documentation as required

Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently

Scanning of patient related documentation and attaching scanned documents to patients healthcare records

Inputting data into the patients healthcare records as necessary

Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms

Answering incoming phone calls, transferring calls or dealing with the callers request appropriately

Managing all administrative queries as necessary

Supporting all clinical staff with general administrative tasks as requested

Post external mail on a daily basis and arrange recorded/registered delivery where necessary.

Provide a high standard of customer service.

Produce/update and circulate referral protocols and templates, liaising with practice staff to ensure compliance.

Manage own workload/tasks.

Maintain patient and staff confidentiality in accordance with Data Protection legislation and Information Governance guidelines.

Adhere to all Practice policies and guidance and attend relevant training.

Be flexible and provide cover for colleagues where needed.

In addition to the primary responsibilities, the Medical Secretary may be requested to:

Produce meeting agendas and record the minutes of meetings

Support reception staff, providing cover during staff absences

Person Specification

Experience

Essential

• The ideal candidate will have the following skills and experience:
• Strong typing skills
• Administrative experience and good organisation skills
• Sound knowledge of medical terminology
• Proficiency in the MS Office package, as well as excellent general IT skills and experience of working with a clinical system
• Ability to 'think on your feet'
• Excellent communication skills and a friendly approach
• Understanding of the need to maintain confidentiality and data security, at all times
• Ability to multi-task and to work accurately under pressure
• Ability to work as part of a team, as well as being comfortable working independently

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Peartree Surgery

Address

Peartree Close

South Ockendon

Essex

RM15 6PR

Employer's website

https://www.peartreesurgery.co.uk/ (Opens in a new tab)