PCN Care Coordinator - Older Person's Integrated Care Team

Job description

Job responsibilities

MAIN DUTIES & RESPONSIBILITIES

The tasks and responsibilities to be undertaken may include any or all the items in the following lists, but they are not limited to this list and are dependent on current and evolving PCN workload and staffing levels:

• Provide efficient and comprehensive administrative and clerical support to the OPIC Team on a day-to-day basis.
• Coordinate and arrange Long Term Condition reviews and vaccinations for both Care Home and Housebound patients for the OPIC team.
• Continuously monitor, manage, and prioritise all incoming and outgoing correspondence and workflow for the OPIC Team (such as the OPIC team's email inbox and TPP SystmOne task boxes), initiating responses where appropriate.
• Being the single point of contact for the OPIC team for the member practices and teams within the Barnstaple Alliance PCN, Care Homes and other healthcare professionals.
• To work with the OPIC Team to identify and support the organisation of patient caseloads with Care Homes and the Cared for at Home.
• Support the OPIC Team with inputting data and maintaining patient records and patient lists.
• Practical application of TPP SystmOne and Microsoft Teams for coordinating workload, organising individual team members caseloads and appointments, and developing reporting mechanisms.
• Coordinate agendas, prepare patient lists and take minutes of key meetings including relevant Multidisciplinary Team meetings.
• Produce via TPP SystmOne and other digital tools reports to support the work of the team.
• Support the PCN, its member practices and the Clinical Lead of the OPIC Team with aspects of the Network Contract Directed Enhanced Service (DES). Specifically, the Impact and Investment Fund (IIF), including the Enhanced Health in Care Homes (EHCH) and Structured Medication Review (SMR) areas.
• Coordinate Care Home Ward Rounds, liaising with staff at all relevant organisations and booking patients into the Weekly Care Home Round appointment template within TPP SystmOne as needed.
• To help Care Home Managers and GP Practices address their patients needs through answering queries, managing diaries and appointments, and delivering care plans.
• To support the OPIC Team in the development of robust care plans in line with best practice.
• Organising which elements of clinical (and QoF) checks need applying on visits.
• Support and coordinate work around vaccinations for the PCN as needed (including reporting, invitations and data input).
• Coordinate both acute and chronic visits for the OPIC Team.
• Order medical and pathology supplies as needed for the OPIC team.
• Work with the PCN Operational Manager to plan and coordinate the OPIC Team's activity including holidays and sickness.

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent

Experience

Essential

• Have experience of working with the general public
• Have experience of administrative duties
• Have experience of working in teams and be tolerant of other skills and abilities

Desirable

• Have experience of working in a primary healthcare setting ideally with some experience of working with a PCN team
• Experience of working in or with a Multidisciplinary Team
• Experience of coordinating a clinical team or tasks

Skills

Essential

• Excellent interpersonal skills
• The ability to use initiative, to make decisions and solve problems
• Able to take typed minutes of meetings and action plans
• Have excellent planning, coordination and organisational skills
• Be an empathetic communicator with good listening skills
• Ability to manage and prioritise own workload whilst under pressure of multiple demands
• Ability to provide and receive sensitive information in a confidential manner
• The ability to collate data

Desirable

• The ability to work with a wide range of people from different professional backgrounds
• The ability to analyse and report on data collated

Knowledge

Essential

• Strong IT skills
• Competent in use of Microsoft Office applications including Microsoft Teams

Desirable

• Knowledge of Primary Care Networks and GP Surgeries
• Knowledge of TPP SystmOne and primary care IT
• Knowledge of the Enhanced Health in Care Homes (EHCH) framework and Quality and Outcomes Framework (QOF)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Barnstaple Alliance Primary Care Network

Address

Barnstaple Alliance PCN wide

Barnstaple

EX32 9LL

Employer's website

http://www.barnstaplealliance.co.uk/ (Opens in a new tab)