Job responsibilities
The PCN Operational Manager aims to provide operational & organisational support and guidance to enable the network to meet its agreed aims and objectives. The role forms a key part within the PCNs Senior Management Team, working closely with the PCN Management Lead to support the smooth day-to-day running of the PCN and includes line management and HR responsibilities for PCN Staff members.
The role will also include strategic finance, estates, and workforce planning.
PCN SENIOR MANAGEMENT TEAM RESPONSIBILITIES
Supporting the Co-Clinical Directors and the PCN Management Lead to provide strategic and clinical leadership to the network, developing and implementing strategic plans, leading, and supporting quality improvement and performance across member practices.
Working closely with and alongside colleagues within the Senior Management Team, where their main focus is on continuous development and futureproofing of the PCN, whilst the Operational Managers main focus is the smooth running of the day-to-day operations of the PCN.
Influencing, leading, and supporting the development of excellent relationships across the network to enable collaboration.
Supporting the Barnstaple Alliance to provide leadership for workforce development, through assessment of clinical skill-mix and development of network workforce strategy.
Leading on network implementation of agreed service changes and pathways, working closely with member practices, the wider North Devon Collaborative Board and the commissioners to develop, support and deliver local improvement programmes aligned to national and local priorities.
Take a leadership role in supporting staff, public and stakeholder engagement.
Developing relationships and working closely with other network Clinical Directors, clinical leaders of other health and social care providers, local commissioners and Local Medical Committees (LMCs).
Attending meetings as required on behalf of the Network and feeding back to Barnstaple Alliance PCN and members. This will sometimes be outside the normal working hours. (Time back in lieu to be taken)
- To be a point of management contact for the network.
You will be based at the same surgery as one of the Clinical Directors and lead Practice Manager but also be able to work flexibly across all Network Primary Care sites as required.
- Overseeing the day-to-day operations of the Network and associated activity, ensuring that any staff employed will achieve their primary responsibilities.
- Organise Barnstaple Alliance meetings including agendas, minute taking and distribution.
- Lead on planning, development and implementation of systems and procedures to ensure adequate provision of services.
- Assist with planning, development, and implementation of changes necessary to meet new demands on the Network from internal and external sources.
- Monitoring, reporting, and presenting to the PCN on the progress with ongoing projects and the implementation of agreed patient services to adhere to the service specifications and contractual requirements within the PCN Network DES.
- Managing contracts for services.
- Leading change and continuous improvement initiatives.
- Managing the procurement of equipment, supplies, and services.
- Ensuring the network maintains compliance with its NHS/CQC and any other contractual obligations
- Develop reporting and audit tools to inform the CD and BA members of performance.
HR AND LINE MANAGEMENT
Responsible for the management and HR of clinical and administrative staff employed by the network. Maintaining an overview of staff welfare.
Working with employing Practice Managers and Line Managers with the HR responsibilities of PCN staff as agreed.
- In liaison with the member Practices manage the recruitment and retention of all network staff. Maintaining an effective overview of HR legislation.
- Producing job descriptions and advertising for ARRS and other PCN roles including the management of shortlisting and interviewing for appropriate positions alongside the CD, Lead Manager or PCN team leads as appropriate.
- Managing (alongside PCN team leads where appropriate) day to day rotas of PCN staff, including managing annual, training and sick leave and liaising with the PMs re. room space and ensuring equity of workload and access for the PCN practices.
- Take a strategic view of the PCN workforce to ensure adequate staffing levels, monitoring skill mix and employment of staff and actively contributing to workforce planning.
- Manage HR processes, including pre-employment checks, new starter documentation, and induction programmes, ongoing sickness recording, performance management, appraisals, mandatory training etc.
GDPR
- To work with relevant PCN members to manage and ensure the PCN complies with all Data Protection Regulations/GDPR when sharing data which may include the production and implementation of DPIAs and DSAs.
- Managing PCN Staff data breaches and completing record retrieval audits where required in conjunction with relevant PCN members.
FINANCE
- Working alongside the nominated payee practice to ensure financial management and Reconciliation of financial funds and maintaining accurate financial records including:
- Preparing a PCN budget/forecast and share a quarterly financial update to keep members informed.
- Monitor pay and reimbursement for staff employed on Network business and maintain appropriate records.
ESTATES
- Act as a point of contact between the ICB Primary Care Estates team and member practices on the PCNs estate strategy.
- Work with the member practices to create and maintain a PCN wide estates strategy, ensuring current estate pressures are identified and considered when planning or developing PCN level services and provision.
- Liaise with the Local Planning Authority (LPA) Engagement Team as required to monitor and utilise Section 106 monies and other potential estates funding streams.
VACCINATION PROGRAMMES
- Oversee and co-ordinate in conjunction with the PCN Care Coordinator and the Practice Managers, vaccine programmes for the member GP practices and PCN Teams, excluding child immunisations.
PROJECT MANAGEMENT
- Leading on the development, bidding and operational management of new projects for the network.
- Developing business cases and financial projections ensuring all compliance with legislation.
- Develop, support and deliver local improvement programmes aligned to national and local priorities.
All Underpinning Policies are shown on the full Job Description which is attached.
