Job summary
Provisional interview date: Wednesday 1st March or Wednesday 8th March 2023 TBC.
To act as the single point of administrative and
coordination support for the Older Persons Integrated Care (OPIC) Team within
the Barnstaple Alliance Primary Care Network.
This
post is for fixed term maternity cover to start as soon as possible through to
April 2024. The hours available are between 20 and 37 hours a week and we ask
applicants to specify how many hours they would like to work a week within
their application.
Due to rate of growth and development of our PCN,
there may be an opportunity for the successful applicant to apply for a permanent
position within our PCN at the end of the fixed term maternity cover contract.
Main duties, responsibilities and hours of any future permanent roles may differ,
and the position may be within a different area/team in the PCN but will still
be an administration/coordinator role.
Main duties of the job
The OPIC Team consists of the
Care Home Team and a Paramedic Visiting Team for housebound patients. The care co-ordinator role will be pivotal in
ensuring all patients receive the best possible care and service through
coordinating and supporting the delivery of all key activities of the OPIC Team. This includes access to services, advice and
information, ensuring a patient centred approach with timely and effective care
planning and organisation. The role will involve co-ordination of home visits
for housebound and care home patients. The role will also include supporting
digital initiatives and coordinating focused work around the delivery of the Network
Contract DES specifications to include Enhanced Health in Care Homes (EHCH) and
Structured Medication Reviews (SMRs).
About us
The Barnstaple Alliance PCN is a proactive and
supportive network of four General Practitioner surgeries: Brannam, Fremington,
Litchdon and Queens Medical Centres. Between us we provide care to over 52,000
patients in the Barnstaple area. Whilst
retaining our independent surgeries, we are working together on collaborative
projects to improve and develop the healthcare services we offer to patients.
Job description
Job responsibilities
MAIN DUTIES & RESPONSIBILITIES
Key responsibilities for the position will include but are
not limited to the following:-
- Provide efficient and comprehensive administrative and
clerical support to the Care Home Team on a day-to-day basis.
- Coordinate and arrange Long Term Condition reviews and
vaccinations for both Care Home and Housebound patients for the OPIC team.
- Continuously monitor, manage, and prioritise all incoming and
outgoing correspondence and workflow for the OPIC Team (such as the OPIC teams
email inbox and TPP SystmOne task boxes), initiating responses where
appropriate.
- Being the single point of contact for the OPIC team for the
member practices and teams within the Barnstaple Alliance PCN, Care Homes and
other healthcare professionals.
- To work with the OPIC Team to identify and support the organisation
of patient caseloads with Care Homes and the Cared for at Home.
- Support the OPIC Team with inputting data and maintaining
patient records and patient lists.
- Practical application of TPP SystmOne and Microsoft Teams for
coordinating workload, organising individual team members caseloads and appointments,
and developing reporting mechanisms.
- Coordinate agendas, prepare patient lists and take minutes of
key meetings including the Multidisciplinary Team meeting.
- Produce via TPP SystmOne and other digital tools reports to
support the work of the team.
- Support the PCN, its member practices and the Clinical Lead
of the OPIC Team with aspects of the Network Contract Directed Enhanced Service
(DES). Specifically, the Impact and Investment Fund (IIF), including the
Enhanced Health in Care Homes (EHCH) and Structured Medication Review (SMR)
areas.
- Coordinate Care Home Ward Rounds, liaising with staff at all
relevant organisations and booking patients into the Weekly Care Home Round
appointment template within TPP SystmOne as needed.
- To help Care Home Managers and GP Practices address their
patients needs through answering queries, managing diaries and appointments,
and delivering care plans.
- To support the Home Care Team in the development of robust
care plans in line with best practice.
- Organising which elements of clinical (and QoF) checks need applying
on visits.
- Coordinate both acute and chronic visits for the Home Care team.
- Order medical and pathology supplies as needed for the OPIC
team.
- Work with the PCN Operational Manager to plan and coordinate the
OPIC Teams activity including holidays and sickness.
COLLABORATIVE WORKING RELATIONSHIPS
- Recognises the roles
of other colleagues within the organisation and their role in patient care.
- Demonstrates use of
appropriate communication to gain the co-operation of relevant stakeholders
(including patients, senior and peer colleagues, and other professionals, other
NHS/private organisations e.g. CCGs).
- Demonstrates ability
to work as a member of a team.
- Is able to recognise
personal limitations and refer to more appropriate colleague(s) when necessary.
- Liaises with other GP
Practices and staff as needed for the collective benefit of patients.
- Liaises with Care
Home Staff as needed for collective benefit of patients
REQUIREMENTS OF THIS ROLE
- It is the responsibility of the employee to comply with all
organisational and statutory requirements (e.g. health and safety, infection
control, equality and diversity, confidentiality, safeguarding adults and
children, information governance)
- As appropriate to the post, to maintain and develop
professional competence and expertise, keep up to date with local and national
service developments, legislation, and policy developments, agree objectives
and a personal development plan and participate in the appraisal process
- Undertakes additional training where necessary to provide
enhanced services and participate in training programmes implemented by the
PCN/practices as required.
- Demonstrates an understanding of current educational policies
relevant to working areas of practice.
- To participate in teaching and training of medical, nursing
and all other practice staff.
- To attend local, regional and national meetings of relevance.
- Supports practice staff and responds to request for advice
and assistance
- To undertake any other duties commensurate with the post
holders grade as agreed with the post holders line manager.
- Be an effective communicator with good listening skills with the
ability to explain clearly and concisely teams plans and actions to a wide
range of people from different professional backgrounds.
- Be an effective communicator with good listening skills with the
ability to explain clearly and concisely teams plans and actions to a wide
range of people from different professional backgrounds.
LEADERSHIP
& MANAGEMENT
- Work on own initiative within professional boundaries and
within national protocols and legislation.
- Act on own professional judgement on a daily basis with regard
to making recommendations in respect of patient caseload
- To be responsible and accountable for own actions, working
independently within professional and defined organisational boundaries.
- Demonstrates understanding of the implications of priorities
for the team and/or service
- Demonstrates ability to improve quality within limitations of
service
- Demonstrates understanding of the care coordinator role in
governance and is able to implement this appropriately within the workplace
- Demonstrates understanding of, and contributes to, the
workplace vision
- Demonstrates ability to improve quality within limitations of
service
- Demonstrates ability to motivate self to achieve goals
EDUCATION, TRAINING AND DEVELOPMENT
- Complete all mandatory and
statutory training required for this role.
- Takes responsibility for
personal development, learning and performance and maintain education through
attendance on any courses and /or study days necessary to ensure that professional
development requirements are met.
- Participates in the delivery of formal education
programmes. The Personalised Care Institute will set out what training is
available and expected for Care Coordinators.
For all the underpinning policies please refer to the full job description attached to this advert.
Job description
Job responsibilities
MAIN DUTIES & RESPONSIBILITIES
Key responsibilities for the position will include but are
not limited to the following:-
- Provide efficient and comprehensive administrative and
clerical support to the Care Home Team on a day-to-day basis.
- Coordinate and arrange Long Term Condition reviews and
vaccinations for both Care Home and Housebound patients for the OPIC team.
- Continuously monitor, manage, and prioritise all incoming and
outgoing correspondence and workflow for the OPIC Team (such as the OPIC teams
email inbox and TPP SystmOne task boxes), initiating responses where
appropriate.
- Being the single point of contact for the OPIC team for the
member practices and teams within the Barnstaple Alliance PCN, Care Homes and
other healthcare professionals.
- To work with the OPIC Team to identify and support the organisation
of patient caseloads with Care Homes and the Cared for at Home.
- Support the OPIC Team with inputting data and maintaining
patient records and patient lists.
- Practical application of TPP SystmOne and Microsoft Teams for
coordinating workload, organising individual team members caseloads and appointments,
and developing reporting mechanisms.
- Coordinate agendas, prepare patient lists and take minutes of
key meetings including the Multidisciplinary Team meeting.
- Produce via TPP SystmOne and other digital tools reports to
support the work of the team.
- Support the PCN, its member practices and the Clinical Lead
of the OPIC Team with aspects of the Network Contract Directed Enhanced Service
(DES). Specifically, the Impact and Investment Fund (IIF), including the
Enhanced Health in Care Homes (EHCH) and Structured Medication Review (SMR)
areas.
- Coordinate Care Home Ward Rounds, liaising with staff at all
relevant organisations and booking patients into the Weekly Care Home Round
appointment template within TPP SystmOne as needed.
- To help Care Home Managers and GP Practices address their
patients needs through answering queries, managing diaries and appointments,
and delivering care plans.
- To support the Home Care Team in the development of robust
care plans in line with best practice.
- Organising which elements of clinical (and QoF) checks need applying
on visits.
- Coordinate both acute and chronic visits for the Home Care team.
- Order medical and pathology supplies as needed for the OPIC
team.
- Work with the PCN Operational Manager to plan and coordinate the
OPIC Teams activity including holidays and sickness.
COLLABORATIVE WORKING RELATIONSHIPS
- Recognises the roles
of other colleagues within the organisation and their role in patient care.
- Demonstrates use of
appropriate communication to gain the co-operation of relevant stakeholders
(including patients, senior and peer colleagues, and other professionals, other
NHS/private organisations e.g. CCGs).
- Demonstrates ability
to work as a member of a team.
- Is able to recognise
personal limitations and refer to more appropriate colleague(s) when necessary.
- Liaises with other GP
Practices and staff as needed for the collective benefit of patients.
- Liaises with Care
Home Staff as needed for collective benefit of patients
REQUIREMENTS OF THIS ROLE
- It is the responsibility of the employee to comply with all
organisational and statutory requirements (e.g. health and safety, infection
control, equality and diversity, confidentiality, safeguarding adults and
children, information governance)
- As appropriate to the post, to maintain and develop
professional competence and expertise, keep up to date with local and national
service developments, legislation, and policy developments, agree objectives
and a personal development plan and participate in the appraisal process
- Undertakes additional training where necessary to provide
enhanced services and participate in training programmes implemented by the
PCN/practices as required.
- Demonstrates an understanding of current educational policies
relevant to working areas of practice.
- To participate in teaching and training of medical, nursing
and all other practice staff.
- To attend local, regional and national meetings of relevance.
- Supports practice staff and responds to request for advice
and assistance
- To undertake any other duties commensurate with the post
holders grade as agreed with the post holders line manager.
- Be an effective communicator with good listening skills with the
ability to explain clearly and concisely teams plans and actions to a wide
range of people from different professional backgrounds.
- Be an effective communicator with good listening skills with the
ability to explain clearly and concisely teams plans and actions to a wide
range of people from different professional backgrounds.
LEADERSHIP
& MANAGEMENT
- Work on own initiative within professional boundaries and
within national protocols and legislation.
- Act on own professional judgement on a daily basis with regard
to making recommendations in respect of patient caseload
- To be responsible and accountable for own actions, working
independently within professional and defined organisational boundaries.
- Demonstrates understanding of the implications of priorities
for the team and/or service
- Demonstrates ability to improve quality within limitations of
service
- Demonstrates understanding of the care coordinator role in
governance and is able to implement this appropriately within the workplace
- Demonstrates understanding of, and contributes to, the
workplace vision
- Demonstrates ability to improve quality within limitations of
service
- Demonstrates ability to motivate self to achieve goals
EDUCATION, TRAINING AND DEVELOPMENT
- Complete all mandatory and
statutory training required for this role.
- Takes responsibility for
personal development, learning and performance and maintain education through
attendance on any courses and /or study days necessary to ensure that professional
development requirements are met.
- Participates in the delivery of formal education
programmes. The Personalised Care Institute will set out what training is
available and expected for Care Coordinators.
For all the underpinning policies please refer to the full job description attached to this advert.
Person Specification
Experience
Essential
- Have experience of working with the general public
- Have experience of administrative duties
- Have experience of working in teams and be tolerant of other skills and abilities
Desirable
- Have experience of working in a primary healthcare setting ideally with some experience of working with a PCN team
- Experience of working in or with a Multidisciplinary Team or Care Home
- Experience of coordinating a clinical team or tasks
Knowledge
Essential
- Strong IT skills
- Competent in use of Microsoft Office applications including Microsoft Teams
Desirable
- Knowledge of the Enhanced Health in Care Homes (EHCH) framework and QoF
- Knowledge of Primary Care Networks and GP Surgeries
Skills
Essential
- Excellent interpersonal skills
- The ability to use initiative, to make decisions and solve problems
- Able to take typed minutes of meetings and action plans
- Have excellent planning and organisational skills
- Be an empathetic communicator with good listening skills
- Ability to manage and prioritise own workload whilst under pressure of multiple demands
- Ability to provide and receive sensitive information in a confidential manner
- The ability to collate data
Desirable
- The ability to work with a wide range of people from different professional backgrounds
- The ability to analyse and report on data collated
Qualifications
Essential
Person Specification
Experience
Essential
- Have experience of working with the general public
- Have experience of administrative duties
- Have experience of working in teams and be tolerant of other skills and abilities
Desirable
- Have experience of working in a primary healthcare setting ideally with some experience of working with a PCN team
- Experience of working in or with a Multidisciplinary Team or Care Home
- Experience of coordinating a clinical team or tasks
Knowledge
Essential
- Strong IT skills
- Competent in use of Microsoft Office applications including Microsoft Teams
Desirable
- Knowledge of the Enhanced Health in Care Homes (EHCH) framework and QoF
- Knowledge of Primary Care Networks and GP Surgeries
Skills
Essential
- Excellent interpersonal skills
- The ability to use initiative, to make decisions and solve problems
- Able to take typed minutes of meetings and action plans
- Have excellent planning and organisational skills
- Be an empathetic communicator with good listening skills
- Ability to manage and prioritise own workload whilst under pressure of multiple demands
- Ability to provide and receive sensitive information in a confidential manner
- The ability to collate data
Desirable
- The ability to work with a wide range of people from different professional backgrounds
- The ability to analyse and report on data collated
Qualifications
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
