PCN Digital and Transformation Lead

Job description

Job responsibilities

Digital and Transformation

• Work with the Management Team to create a vision to guide service improvements, identify opportunities to make tangible positive transformation, and provide the inspiration, expertise, and leadership to deliver changes in a collaborative way.
• Working with the Management Team, the post holder will help to develop strategy related to transformation and improvement, that make a difference to patients and staff in the PCN.
• Provide hands-on capacity and support to practices in implementing and sustaining agreed changes.
• Directly support delivery of transformation activity in general practice within the PCN with a view to improving patient access whilst protecting our workforce, quality and continuity of care, staff and patient satisfaction, and the efficiency and sustainability of general practice services.
• Support practices and staff to optimise use of existing digital functionality and new technology.
• Keep the Management Team and member practices updated on progress of current initiatives, capacity for change, progress, and issues so that plans can be adapted in response.
• Assess and review the PCNs transformation maturity, capacity, and local support needs.
• Comprehend and work alongside relevant frameworks to support and implement positive change where needed.
• Develop relationships with peers across other PCNs to share learning and expertise at place or system level.
• To work with the PCN Operational Manager to manage and ensure the PCN complies with all Data Protection Regulations/GDPR when sharing data which may include the production and implementation of DPIAs, Data Sharing Agreements, Assessments etc.
• Lead or participate in relevant working groups, project groups, service meetings and other forums across the PCN to agree changes, share learning, discuss challenges, and resolves issues.
• Drive integrated working, efficiency and reduce duplication or variation between practices.
• Disseminate new information across the member practices and be tasked with coordinating shared learning events/joint education initiatives.
• The post holder will work with the ICS to request specialist IT and estates expertise required to deliver transformation plans, in line with the ICSs delegated responsibilities for GPIT and GP estates.

DATA, POPULATION HEALTH MANAGEMENT AND HEALTH INEQUALITIES

• Identify digital solutions to support the development, resilience, and the futureproofing of the PCN in line with local, regional, and national needs.
• Improve adoption of new technology to enhance patient access and experience and increase PCN productivity.
• To review and improve the PCNs digital maturity.
• Take a data driven approach, looking at evidence and information available to support understanding of challenges, identify possible solutions and track the impacts of changes that have been made.
• Effectively present and communicate data to practices and PCN staff at all levels to increase understanding of operational challenges.
• Interpret data and highlight variation to support open discussion about where variation is and is not warranted.
• Help PCN and practice staff understand the limitations of particular data sets and where other information may be available to supplement understanding of issues.
• Have a good understanding of the broader drivers that contribute to health inequalities within the PCNs patient population and use this knowledge, along with the use of data management, to support the improvement of health outcomes.
• Use data, and improve data quality, to:

1. Understand demand, capacity and activity and drive improvement
2. Support population health management, tackle health inequalities and improve health outcomes focusing on the PCN specific needs but also on the wider NHS strategies (e.g. CORE20PLUS5)
3. Identify the pressure points of the PCN, both now and in the future and proactively develop services to ensure a sustainable healthcare system
4. Support the effective adoption of national and local initiatives, including integrated working at neighbourhood and place level to improve access to services for patients; and
5. Ensure that digital and operational PCN transformation is embedded in, and aligned with, ICS and national strategie
   • Deliver appropriate IIF indicators centred around digital transformation and health inequalities

This role will be part of the PCN senior management team, being involved in various PCN meetings and taking minutes at meetings as required.

For the full job description which includes the person specification please open the supporting document.

Person Specification

Qualifications

Essential

• Degree level education or management qualification or training/experience equivalent to working at graduate level.

Desirable

• Project management qualification, such as PRINCE or equivalent experience

Experience

Essential

• Experience of working in general practice with a good working knowledge of general practice systems (including IT, digital and BI tools), processes, and procedures; or experience of successfully delivering change and improvement programmes in a patient (or customer) facing environment
• Significant experience of using programme management and improvement techniques to drive change forward, including translating strategic objectives into tangible plans for delivery and following these through to benefits realisation
• Experience of interpreting national and/or system level policy and implementing this through local programmes of work

Desirable

• Good understanding of the Digital agenda within the NHS and Social Care or Care Sector
• Quality improvement training
• Experience in delivering IT projects across multiples sites and departments
• Experience of the production and implementation of Data Sharing Agreements, DPIAs, Assessments etc.

Knowledge

Essential

• A track record of communicating and engaging with a wide range of staff and stakeholders; building excellent and trusted relationships
• Knowledge of Quality Improvement tools or a willingness to engage in the Quality Improvement training offers available to support the Digital and Transformation Lead role
• Experience of championing diversity and inclusion and promoting actions to make improvements to the experience of diverse groups, including promoting digital inclusion
• An ongoing commitment to improving NHS services for the benefit of patients

Desirable

• High knowledge of Data Protection Regulations/GDPR

Skills

Essential

• Ability to extract, collate, visualise and use data and insight to both drive change and to understand and adapt programmes of work while in progress to allow learning to be integrated into delivery
• Ability to work and make decisions autonomously, and to identify and act on challenges to move delivery forward, potentially working to tight timescales
• Ability to understand, interpret and present complex and/or sensitive information
• Ability to interpret qualitative and quantitative information from a range of sources and present it in a clear and concise way to stakeholders
• Excellent communication skills and an ability to engage successfully with a wide range of people at all levels within an organisation
• To deliver technical information in a non-technical and engaging way to a range of stakeholders

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Barnstaple Alliance Primary Care Network

Address

Barnstaple Alliance PCN wide

Barnstaple

Devon

EX329LL

Employer's website

http://www.barnstaplealliance.co.uk/ (Opens in a new tab)