Job summary
This role will be working for the Barnstaple Alliance Primary Care Network (PCN) which is made up of four Practice surgeries: Brannam, Fremington, Litchdon and Queens. Between us the PCN provide care to 51,900 patients in the Barnstaple and surrounding area.
You will provide operational and organisational support and guidance to enable the network to meet its agreed aims and objectives and will work alongside the Clinical Directors, Lead Practice Manager and the rest of the Barnstaple Alliance team. The role will involve project management and implementation, finances, HR, strategic planning, IT and administration.
You will be based at Litchdon Medical Centre and will work 37 hours per week but will be expected to attend the other PCN offices when necessary.
Pay £28,000 - £40,000 per annum depending on qualifications and experience.
Closing date 17th March 2022 with interviews arranged for 29th March 2022. If you have not heard back by 25th March 2022 you have been unsuccessful on this occasion.
Main duties of the job
1. Primary Support to the Barnstaple Alliance Primary Care Network - To be the first point of management contact for the network and supporting the clinical directors and lead PCN manager. Developing and implementing strategic plans, leading and supporting quality improvement. Attending meetings as required on behalf of the Network.
2. Operational Management - responsible for the management and HR of all clinical and administrative staff employed by the network. Organise meetings and take minutes. Assist with planning, development and implementation of changes needed. Managing the procurement of equipment, supplies and services. Be the first contact for Barnstaple Alliance enquiries and complaints from patients to promote public and staff satisfaction.
3. HR - Manage the recruitment and retention of all the network staff and maintaining an effective overview of HR legislation. Producing job descriptions and advertising roles. Manage HR processes; including pre-employment checks, new starter documentation and induction programmes.
4. Finances - Working alongside the nominated payee practice to ensure financial management.
5. Project Management - Leading on developing, bidding and operational management of new projects (both local and national).
Please ensure you read the full job description attached.
About us
The Barnstaple Alliance PCN is a proactive and supportive network of four General Practitioner surgeries: Brannam, Fremington, Litchdon and Queens Medical Centres. Between us we provide care to 51,900 patients in the Barnstaple area. Whilst retaining our independent surgeries, we are working together on collaborative projects to improve and develop the healthcare services we offer to patients.
Job description
Job responsibilities
Job Title
PCN Operational Manager
Responsible To
Clinical Directors and Lead Practice
Manager
Pay/Hours
37 hours a week. £28,000-£40,000
depending on qualifications and experience.
Overall Purpose
To provide operational & organisational
support and guidance to enable the network to meet its agreed aims and
objectives.
Working alongside the Clinical Directors,
Lead Practice Manager and rest of the Barnstaple Alliance team. The role will
involve project management and implementation, finances, HR, strategic
planning, IT and administration.
The
Barnstaple Alliance Primary Care Network (PCN) is made up of the four General
Practice surgeries: Brannam, Fremington,
Litchdon and Queens. Between us we provide care to 51,900 patients in the Barnstaple
and surrounding area.
MAIN DUTIES &
RESPONSIBILITIES
1.
Primary Support to the Barnstaple
Alliance Primary Care Network
·
Supporting the CD’s and lead PCN manager to provide
strategic and clinical
leadership to the network, developing and implementing strategic plans, leading
and supporting quality improvement and performance across member practices
·
Influencing, leading and supporting the development
of excellent relationships across the network to enable collaboration.
·
Supporting the Barnstaple Alliance to provide
leadership for workforce development, through assessment of clinical skill-mix
and development of network workforce strategy.
·
Leading on network implementation of agreed service
changes and pathways, working closely with member practices, the wider North
Devon Collabative Board and the commissioners to develop, support and deliver
local improvement programmes aligned to national and local priorities.
·
Take a leadership role in supporting staff, public
and stakeholder engagement.
·
Developing relationships and working closely with
other network Clinical Directors, clinical leaders of other health and social
care providers, local commissioners and Local Medical Committees (LMCs).
·
Attending meetings as required on behalf of the
Network and feeding back to Barnstaple Alliance PCN and members. This will
sometimes be outside the normal working hours. (Time back in lieu to be taken)
- Prepare and
annually update the Network Strategic Development Plan (and any other
written information requested by the CD/PCN), oversee the implementation
of the aims and objectives and feedback on progress at Network meetings.
- To be a first point of management contact for
the network.
·
You will be based at the same surgery as one of the
Clinical Directors and lead Practice Manager but also be able to work flexibly
across all Network Primary Care sites as required.
2.
Operational Management
- Responsible
for the management and HR of all clinical and administrative staff
employed by the network. Maintaining an overview of staff welfare.
- Overseeing the day-to-day
operations of the Network and associated activity, ensuring that any staff
employed will achieve their primary responsibilities.
- Organise Barnstaple Alliance
meetings including agenda’s, minute taking and distribution.
- Lead
on planning, development and implementation of systems and procedures to
ensure adequate provision of services.
- Assist
with planning, development and implementation of changes necessary to meet
new demands on the Network from internal and external sources.
- Regularly
monitoring, reporting and presenting to CDs and PCN representatives on the
progress with ongoing projects, implementation of agreed patient services,
PCN DES and IIF targets.
- Managing
contracts for services.
- Leading
change and continuous improvement initiatives.
- Managing
the procurement of equipment, supplies and services.
- Ensuring
the network maintains compliance with its NHS/CQC and any other
contractual obligations
- Develop
reporting and audit tools to inform the CD and BA members of performance.
- In
conjunction with the relevant member Practice Manager be the first contact
for Barnstaple Alliance enquiries and complaints from patients, dealing effectively
and efficiently to promote public and staff satisfaction.
3.
HR
- In liaison with the member Practices
manage the recruitment and retention of all network staff. Maintaining an
effective overview of HR legislation.
- Producing
job descriptions and advertising for ARRS and other PCN roles including
the management of shortlisting and interviewing for appropriate positions
alongside the CD, Lead Manager or PCN team leads as appropriate.
- Managing
(alongside PCN team leads where appropriate) day to day rota’s of PCN
staff, including managing annual, training and sick leave and liaising
with the PMs re. room space and ensuring equity of workload and access for
the PCN practices.
- Ensure adequate staffing levels to
meet the commitment of the network, monitoring skill mix and employment of
staff.
- Manage
HR processes; including pre-employment checks, new starter documentation,
and induction programmes, ongoing sickness recording, performance management,
appraisals, mandatory training etc.
4.
Finances
·
Working alongside the nominated payee practice to
ensure financial
management
and Reconciliation of financial funds and maintaining accurate financial
records including:
·
Preparing a PCN budget/forecast and share a
quarterly financial update to keep members informed.
·
Monitor pay and reimbursement for staff employed on
Network business and maintain appropriate records.
5.
Project Management
- Leading on developing, bidding and
operational management of new projects for the network.
- Leading on business cases and
financial projections ensuring all compliance with legislation.
·
Develop, support and deliver local improvement
programmes aligned to national and local priorities.
The full job description with underpinning policies is attached.
Job description
Job responsibilities
Job Title
PCN Operational Manager
Responsible To
Clinical Directors and Lead Practice
Manager
Pay/Hours
37 hours a week. £28,000-£40,000
depending on qualifications and experience.
Overall Purpose
To provide operational & organisational
support and guidance to enable the network to meet its agreed aims and
objectives.
Working alongside the Clinical Directors,
Lead Practice Manager and rest of the Barnstaple Alliance team. The role will
involve project management and implementation, finances, HR, strategic
planning, IT and administration.
The
Barnstaple Alliance Primary Care Network (PCN) is made up of the four General
Practice surgeries: Brannam, Fremington,
Litchdon and Queens. Between us we provide care to 51,900 patients in the Barnstaple
and surrounding area.
MAIN DUTIES &
RESPONSIBILITIES
1.
Primary Support to the Barnstaple
Alliance Primary Care Network
·
Supporting the CD’s and lead PCN manager to provide
strategic and clinical
leadership to the network, developing and implementing strategic plans, leading
and supporting quality improvement and performance across member practices
·
Influencing, leading and supporting the development
of excellent relationships across the network to enable collaboration.
·
Supporting the Barnstaple Alliance to provide
leadership for workforce development, through assessment of clinical skill-mix
and development of network workforce strategy.
·
Leading on network implementation of agreed service
changes and pathways, working closely with member practices, the wider North
Devon Collabative Board and the commissioners to develop, support and deliver
local improvement programmes aligned to national and local priorities.
·
Take a leadership role in supporting staff, public
and stakeholder engagement.
·
Developing relationships and working closely with
other network Clinical Directors, clinical leaders of other health and social
care providers, local commissioners and Local Medical Committees (LMCs).
·
Attending meetings as required on behalf of the
Network and feeding back to Barnstaple Alliance PCN and members. This will
sometimes be outside the normal working hours. (Time back in lieu to be taken)
- Prepare and
annually update the Network Strategic Development Plan (and any other
written information requested by the CD/PCN), oversee the implementation
of the aims and objectives and feedback on progress at Network meetings.
- To be a first point of management contact for
the network.
·
You will be based at the same surgery as one of the
Clinical Directors and lead Practice Manager but also be able to work flexibly
across all Network Primary Care sites as required.
2.
Operational Management
- Responsible
for the management and HR of all clinical and administrative staff
employed by the network. Maintaining an overview of staff welfare.
- Overseeing the day-to-day
operations of the Network and associated activity, ensuring that any staff
employed will achieve their primary responsibilities.
- Organise Barnstaple Alliance
meetings including agenda’s, minute taking and distribution.
- Lead
on planning, development and implementation of systems and procedures to
ensure adequate provision of services.
- Assist
with planning, development and implementation of changes necessary to meet
new demands on the Network from internal and external sources.
- Regularly
monitoring, reporting and presenting to CDs and PCN representatives on the
progress with ongoing projects, implementation of agreed patient services,
PCN DES and IIF targets.
- Managing
contracts for services.
- Leading
change and continuous improvement initiatives.
- Managing
the procurement of equipment, supplies and services.
- Ensuring
the network maintains compliance with its NHS/CQC and any other
contractual obligations
- Develop
reporting and audit tools to inform the CD and BA members of performance.
- In
conjunction with the relevant member Practice Manager be the first contact
for Barnstaple Alliance enquiries and complaints from patients, dealing effectively
and efficiently to promote public and staff satisfaction.
3.
HR
- In liaison with the member Practices
manage the recruitment and retention of all network staff. Maintaining an
effective overview of HR legislation.
- Producing
job descriptions and advertising for ARRS and other PCN roles including
the management of shortlisting and interviewing for appropriate positions
alongside the CD, Lead Manager or PCN team leads as appropriate.
- Managing
(alongside PCN team leads where appropriate) day to day rota’s of PCN
staff, including managing annual, training and sick leave and liaising
with the PMs re. room space and ensuring equity of workload and access for
the PCN practices.
- Ensure adequate staffing levels to
meet the commitment of the network, monitoring skill mix and employment of
staff.
- Manage
HR processes; including pre-employment checks, new starter documentation,
and induction programmes, ongoing sickness recording, performance management,
appraisals, mandatory training etc.
4.
Finances
·
Working alongside the nominated payee practice to
ensure financial
management
and Reconciliation of financial funds and maintaining accurate financial
records including:
·
Preparing a PCN budget/forecast and share a
quarterly financial update to keep members informed.
·
Monitor pay and reimbursement for staff employed on
Network business and maintain appropriate records.
5.
Project Management
- Leading on developing, bidding and
operational management of new projects for the network.
- Leading on business cases and
financial projections ensuring all compliance with legislation.
·
Develop, support and deliver local improvement
programmes aligned to national and local priorities.
The full job description with underpinning policies is attached.
Person Specification
Qualifications
Essential
- Degree level education or management qualification or training/experience equivalent to working at graduate level.
- Specialist knowledge of working in an administrative and business environment and its systems and practices including projects, HR, business planning and information management.
- Experience of working in administrative and /or business position.
- Experience of Managing others/ staff.
- Experience of manging financial systems and creating budgets.
- High level of inter-personal and communication skills, assertiveness and diplomacy.
- The ability to analyse interpret and collate information/ data analysis
- Ability to use initiative, act, make decisions and solve problems independently, and know when to refer upwards.
- Ability to provide and receive sensitive information in a confidential manner, resolve queries and conflict using tact and diplomacy.
- Ability to engage with external agencies and represent the organisations interests.
- Ability to manage and prioritise own workload.
- Ability to work under pressure of multiple demands.
- IT literate and proficient in the advanced use of keyboard and word packages i.e. Word, excel, and databases.
- Can demonstrate insight into learning needs and ability to address them.
Desirable
- Knowledge of NHS structures and organisational relationships.
- Service Improvement Methodology, QI/PDSA/PRINCE/GANT/lean and process mapping.
- Knowledge of primary care contractual and commissioning processes.
- Up to date knowledge of employment law and its application.
- Experience of working within primary care.
Person Specification
Qualifications
Essential
- Degree level education or management qualification or training/experience equivalent to working at graduate level.
- Specialist knowledge of working in an administrative and business environment and its systems and practices including projects, HR, business planning and information management.
- Experience of working in administrative and /or business position.
- Experience of Managing others/ staff.
- Experience of manging financial systems and creating budgets.
- High level of inter-personal and communication skills, assertiveness and diplomacy.
- The ability to analyse interpret and collate information/ data analysis
- Ability to use initiative, act, make decisions and solve problems independently, and know when to refer upwards.
- Ability to provide and receive sensitive information in a confidential manner, resolve queries and conflict using tact and diplomacy.
- Ability to engage with external agencies and represent the organisations interests.
- Ability to manage and prioritise own workload.
- Ability to work under pressure of multiple demands.
- IT literate and proficient in the advanced use of keyboard and word packages i.e. Word, excel, and databases.
- Can demonstrate insight into learning needs and ability to address them.
Desirable
- Knowledge of NHS structures and organisational relationships.
- Service Improvement Methodology, QI/PDSA/PRINCE/GANT/lean and process mapping.
- Knowledge of primary care contractual and commissioning processes.
- Up to date knowledge of employment law and its application.
- Experience of working within primary care.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
