Wellbeing Team Leader

Job description

Job responsibilities

MAIN DUTIES & RESPONSIBILITIES

Management and Leadership of the Wellbeing Service

• Take a leadership role in supporting and managing the Wellbeing Team.
• Lead on network implementation of agreed developments and pathways with the Wellbeing Service, working closely with member practices and organisations.
• To be a first point of management contact for the Wellbeing Service.
• To be based at North Devon Voluntary Services (NDVS) and work flexibly across all Primary Care Network sites as required.
• Developing relationships and working closely with other network Wellbeing Teams.
• Overseeing the day-to-day operations of the Wellbeing Service and ensuring that any staff within the Wellbeing Team will achieve their primary responsibilities.

Service Management

• Triage incoming referrals and allocate out to the appropriate team member via the weekly allocation meeting.
• Ensure the Wellbeing Team maintains compliance with its NHS/CQC and any other contractual obligations.
• In conjunction with the Practice Managers be the first contact for the Wellbeing Service enquiries and complaints from patients, dealing effectively and efficiently to promote public and staff satisfaction.
• Lead on planning, evaluation and data analysis of systems and procedures to ensure adequate provision of the Wellbeing service.

• Attend meetings as required on behalf of the Network, feeding back to Barnstaple Alliance PCN and members. This will sometimes be outside the normal working hours. (Time back in lieu to be taken).
• Monitor and evaluate the progress of patients on the Wellbeing Teams case load.
• Carry out any other duties as required, which are consistent with the duties and responsibilities of the post including Social Prescribing.

HR

• In liaison with the PCN Lead, support and monitor the recruitment and retention of staffing levels and skill mix to meet the commitment of the Wellbeing Team.
• Maintaining an effective overview of HR legislation.
• To ensure induction, appraisal, and training are in place to enable staff to carry out their individual roles and responsibilities effectively.
• Maintaining an overview of the Wellbeing Teams welfare.

Social Prescribing/Flow Co-ordination

• Enrol identified people referred into the service. Gain consent, conduct guided conversations, providing advice and guidance to the client.
• Identify vocational aspirations and negotiate a realistic route, ensuring that all clients have an agreed action plan to achieve these goals.
• Ensure effective engagement with individuals to build confidence and resilience to manage their own needs without creating dependency.

• Use the Flow Co-ordination model to manage clients with complex needs.

• Assist a lead professional to organise 'Team around the Person' meetings and co-ordinate achieving patients goals to help them live more the life they want.
• Liaise with a range of local clinical and non-clinical services to support the clients health and wellbeing.
• Monitor and evaluate the progress of clients on your case load.
• Develop strong working relationships, engaging with the Network and other organisations, in particular other social prescribing initiatives within the local area.
• Develop an understanding of nature based and outdoor activities in the context of social prescribing and build knowledge of these areas North Devon wide.
• Updating IT systems in a timely manner to ensure all data is complete and accurate.
• Carry out any other duties as required, which are consistent with the duties and responsibilities of the post.

UNDERPINNING POLICIES

Confidentiality

Adhere to the General Data Protection Regulations (GDPR).

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the member practice as a business organisation and to the Network. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the member practices or Network may only be divulged to authorised persons in accordance with the Network policies and procedures relating to confidentiality and the protection of personal and sensitive data

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

Health and Safety

The Network is committed to supporting and promoting opportunities for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 19995, Fire Precautions (workplace) regulations 1999 and other statutory legislation.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner, which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality and Continuous Improvement (QI)

• To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the network to look for opportunities to improve quality and share good practice.
• The network continually strives to improve work processes, which deliver healthcare with improved results across all areas of our service. We promote a culture of continuous improvement, where everyone counts and staff will be permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Communication/Collaboration

The post-holder should recognise the importance of effective communication and collaboration both within and outside the organisation and will strive to:

• Communicate effectively with other team members
• Communicate effectively with outside agencies and other stakeholders
• Recognise peoples needs for alternative methods of communication and respond accordingly
• Recognise the significance of collaborative working and ensure they communicate in a way, which enables the sharing of information in an appropriate manner.

The above is intended only as a guideline and is not intended to be an exhaustive list. The postholder will be expected to carry out other tasks, which may be reasonably required of him/her by the employer.

This post may be subject to change/review as the needs of the practice/department changes. Any changes will be made following consultation with the individual.

This job description may be subject to change from time to time to reflect the changing needs of the Network, but it is a correct reflection of the type of duties that need to be undertaken.

Person Specification

Qualifications

Essential

• Degree level education or management qualification or training/experience equivalent to working at graduate level

Experience

Essential

• Experience of Managing others/ staff
• Experience of working and liaising with different services and agencies

Desirable

• Experience of working within a Wellbeing Team or Community Service
• Experience of resourcing information on a wide range of issues using different methods of communication

Knowledge

Essential

• Knowledge of Social Prescribing or equivalent service models, the inclusive structure and levels of different complexities working with individual clients

Desirable

• Knowledge of Primary Care Networks and GP Surgeries
• Knowledge of NHS structures and outreach organisations
• Knowledge of the local community services available for client referral
• Knowledge of the Flow Co-ordination model

Skills

Essential

• High level of interpersonal and communication skills with the ability to use initiative, to make decisions and solve problems
• Ability to manage and prioritise own workload whilst under pressure of multiple demands
• Proven ability to support, coach and engage with the Wellbeing Team and clients to improve outcomes
• Ability to build rapport and form positive and constructive working relationships with external agencies including, partners, community groups, PCN colleagues, volunteers and the people who use our services
• Ability to provide and receive sensitive information in a confidential manner
• Proven ability to deal professionally and empathetically and in an unbiased way with people in different circumstances, ensuring they always feel valued and fairly treated
• Can demonstrate insight into the learning needs of the team and ability to address them
• Excellent computer skills including using main Microsoft packages as well as web-based resource portals
• The ability to collate and interpret data
• Continue own personal development in order to improve performance by enhancing knowledge, skills and experience, including attending required training such as eLearning, mandatory training and update sessions

Desirable

• Understanding of or familiarity with an electronic medical record system
• The ability to analyse and report on data collated

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Barnstaple Alliance Primary Care Network

Address

c/o Litchdon Medical Centre

Landkey Road

Barnstaple

EX32 9LL

Employer's website

http://www.barnstaplealliance.co.uk/ (Opens in a new tab)