Job responsibilities
Job description
Reception Desk: Maintain
accurate patient records when inputting appropriate clinical data and
information, to include the registration of some patients and checking of GP
and patient details on arrival to the department. Clinic preparation
including printing clinic lists, put name plates up, check referrals are
scanned on patient record, check stock of clinic paperwork such as appointment
cards, minor op info etc. Reconcile clinics at the end of each session
including accounting all outcome forms, ensuring appointments are booked,
purple DNA forms completed. Scanning of clinical records. Give accurate and
thorough handovers with other team members when going for breaks. Accept deliveries
and process them appropriately. Phones/Administration: Monitor eRS to ensure
referral letters are attached and liaise with DRSS for any delayed referrals.
Adhere to referral management protocols. Book and rebook outpatient
appointments and day case procedures, escalating to Deputy Dermatology
Manager/Dermatology Manager when unable to find appropriate slots. Processing
telephone requests for appointments or results, taking messages and directing
calls to the appropriate individual. Monitoring and action emails in generic
dermatology account. Processing and distributing incoming and outgoing emails
and outgoing mail regularly throughout the day. Adhere to telederm protocol
and undertake telederm audit on a quarterly basis. Process ward referral
requests daily. Competent I.T user in particular TrakCare, SystmOne, eRS and
Microsoft Office. Manage administrative waiting lists on a daily basis.
Manage follow-up pending list and patients awaiting discharge on a monthly
basis. Manage referrals in accordance with patient access rules (RTT).
Process outgoing external mail using franking machine and log book. Liaise
with Litchdon Medical Centre finance staff regarding postage totals. Filing
and retrieving paperwork. General: Establish strong and positive working
relationships with other team members and to be an integral link to the team.
Computer data entry/data allocation and collation; processing and recording
information in accordance with Practice procedures. Initiating contact with
and responding to requests from patients, other team member and associated
healthcare agencies and providers. Providing clerical assistance to staff as
required from time to time, including filing, photocopying and scanning.
Confidentiality: In the course of seeking treatment, patients entrust us
with, or allow us to gather, sensitive information in relation to their health
and other matters. They do so in confidence and have the right to expect that
staff will respect their privacy and act appropriately In the performance of
the duties outlined in this Job Description, the post-holder may have access to
confidential information relating to patients and their carers, Practice staff
and other healthcare workers. They may also have access to information relating
to the Practice as a business organisation. All such information from any
source is to be regarded as strictly confidential Information relating to
patients, carers, colleagues, other healthcare workers or the business of the
Practice may only be divulged to authorised persons in accordance with the
Practice policies and procedures relating to confidentiality and the protection
of personal and sensitive data Health & Safety: The post-holder will assist
in promoting and maintaining their own and others health, safety and security
as defined in the Practice Health & Safety Policy, to include: Using
personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such
activities in a way that manages those risks Making effective use of training
to update knowledge and skills Using appropriate infection control
procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified Equality and Diversity: The post-holder
will support the equality, diversity and rights of patients, carers and
colleagues, to include: Acting in a way that recognizes the importance of
peoples rights, interpreting them in a way that is consistent with Practice
procedures and policies, and current legislation Respecting the privacy,
dignity, needs and beliefs of patients, carers and colleagues Behaving in a
manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Personal/Professional Development: The post-holder will participate in any
training programme implemented by the Practice as part of this employment, such
training to include: Participation in an annual individual performance
review, including taking responsibility for maintaining a record of own
personal and/or professional development Taking responsibility for own
development, learning and performance and demonstrating skills and activities
to others who are undertaking similar work Quality: The post-holder will strive
to maintain quality within the Practice, and will: Alert other team members
to issues of quality and risk Assess own performance and take accountability
for own actions, either directly or under supervision Contribute to the
effectiveness of the team by reflecting on own and team activities and making
suggestions on ways to improve and enhance the teams performance Work
effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources Communication:
The post-holder should recognize the importance of effective communication
within the team and will strive to: Communicate effectively with other team
members Communicate effectively with patients and carers Recognise peoples
needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services: The post-holder will: Apply
Practice policies, standards and guidance Discuss with other members of the
team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Full Job Description attached.
