Job responsibilities
LITCHDON MEDICAL CENTRE
JOB TITLE: Healthcare
Administrator
REPORTS TO: Healthcare Admin
manager/Deputy/Practice Manager
HOURS: 37 hours per week
Job Summary:
Receive, assist
and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way.
Provide a Personal Assistant (PA) role to the GPs and provide
general assistance to the wider Practice team.
Project a positive and friendly image to patients and other visitors,
either in person or via the telephone.
Job
Responsibilities:
- Day to day PA role to support individual GPs.
- Ensure an effective and efficient reception service is
provided to patients and any other visitors to the Practice.
- Deal with all general enquiries, explain procedures and
make new and follow-up appointments.
- Using your own judgment and communication skills ensure
that patients with no prior appointment but who need urgent consultation
are seen in a logical and non-disruptive manner.
- Explain Practice arrangements and formal requirements
to new patients and those seeking temporary cover and ensure procedures
are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring
accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits into the visit log,
ensuring careful recording of all relevant details and where necessary
refer to Duty Doctor.
- Advice patients of relevant charges for private (non
General Medical Services) services, accept payment and issue receipts for
same.
- Enter patient information accurately on to the computer
as required.
- Patient notes and correspondence:
o Retrieve and
re-file records as required, ensuring strict alphabetical order is adhered to
o Ensure
correspondence, reports, results etc are dealt with promptly and are filed in
the correct records, ensuring that all recent correspondence is available when
patients are seen.
- Update and co-ordinate patient follow up care plans.
- Liaise with other organisations and agencies with
regards to patient care as required.
- Ensure the kitchen area is kept clean and tidy and air
and tidy the waiting room in turn with other staff.
- Accept specimens for further testing.
- Ensure that all new patients are registered onto the
computer system promptly and accurately
- Undertake any other additional duties appropriate to
the post as requested by the Manager/Deputy or the Partners
Confidentiality:
- Adhere to the General Data Protection Regulations
(GDPR).
- In the course of seeking treatment, patients entrust us
with, or allow us to gather, sensitive information in relation to their
health and other matters. They do
so in confidence and have the right to expect that staff will respect
their privacy and act appropriately
- In the performance of the duties outlined in this Job
Description, the post-holder may have access to confidential information
relating to patients and their carers, Practice staff and other healthcare
workers. They may also have access
to information relating to the Practice as a business organisation.
All such information from any source is to be regarded as strictly
confidential
- Information relating to patients, carers, colleagues, other
healthcare workers or the business of the Practice may only be divulged to
authorised persons in accordance with the Practice policies and procedures
relating to confidentiality and the protection of personal and sensitive
data
Health & Safety:
The post-holder will assist in promoting and
maintaining their own and others’ health, safety and security as defined in the
Practice Health & Safety Policy, to include:
- Using personal security systems within the workplace
according to Practice guidelines
- Identifying the risks involved in work activities and
undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge
and skills
- Using appropriate infection control procedures,
maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
Equality and Diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting in a way that recognizes
the importance of people’s rights, interpreting them in a way that is
consistent with Practice procedures and policies, and current legislation
- Respecting the privacy,
dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is
welcoming to and of the individual, is non-judgmental and respects their
circumstances, feelings, priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme
implemented by the Practice as part of this employment, such training to
include:
- Participation in an annual
individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
- Taking responsibility for own
development, learning and performance and demonstrating skills and
activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the
Practice, and will:
- Alert other team members to
issues of quality and risk
- Assess own performance and take
accountability for own actions, either directly or under supervision
- Contribute to the effectiveness
of the team by reflecting on own and team activities and making
suggestions on ways to improve and enhance the team’s performance
- Work effectively with
individuals in other agencies to meet patients needs
- Effectively manage own time,
workload and resources
Communication:
The post-holder should recognize
the importance of effective communication within the team and will strive to:
- Communicate
effectively with other team members
- Communicate
effectively with patients and carers
- Recognise
people’s needs for alternative methods of communication and respond
accordingly
Contribution to the Implementation of Services:
The post-holder will:
- Apply Practice policies,
standards and guidance
- Discuss with other members of
the team how the policies, standards and guidelines will affect own work
- Participate in audit where
appropriate
Job Description is attached
