Care Co-Ordinator

Job description

Job responsibilities

Please note that the role of a Care Coordinator is NOT a clinical role. The post holder will have the following key responsibilities:

1. You will provide wide-ranging, proactive, and efficient administrative support to Partington Central Surgery;

2. You will be responsible for the administration, coordination, and monitoring of dedicated or targeted clinical campaigns;

3. You will develop close relationships with our CQC-registered care homes, and make sure that patients have correct identified and coded care support needs, in line with PCSP best practice;

4. You will work closely with our Data Quality and coding teams to assist the practices in meeting their contractual targets;

5. You will utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care, including through recalls for specific patient groups (e.g. immunisations, health checks, reviews, etc);

6. You will discuss patient-related concerns with the relevant staff and be supported to follow appropriate safeguarding procedures;

7. You will holistically bring together all of a persons identified care and support needs, and explore options to meet these within a single personalised care and support plan (PCSP), in line with PCSP best practice, based on what matters to the person;

8. You will help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them - 2 - make choices about their care, including signposting people to take up training and employment, and to access appropriate benefits where eligible;

9. You will provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals;

10. You will support the coordination and delivery of MDTs within Partington Central Surgery;

11. You will work with the GPs and other primary care colleagues to identify and manage a caseload of patients, and where required and as appropriate, refer people back to other health professionals; and

12. You will raise awareness of shared-decision making and decision support tools with both patients and clinicians. This is an outline of the responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by the employing practice(s).

Person Specification

Experience

Essential

• Essential
• Excellent interpersonal and communication skills
• High standard of literacy and numeracy skills
• Strong IT and technical skills
• Experience of supporting people through a related role
• Caring and proactive nature
• Ability to maintain a positive outlook within a challenging working environment
• Experience of collaborative working and building relationships across various teams

Desirable

• Desirable
• Previous NHS experience, particularly within primary care
• Knowledge/familiarity with medical terminology
• Knowledge of working in a multi-disciplinary setting

Disclosure and Barring Service

Essential

• This post is subject to the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975 and as such it will be necessary for a submission for disclosure to be made to the Criminal Records Bureau to check for any previous criminal convictions.
• The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of Partington Central Surgery in relation to primary care transformation and neighbourhood development. Changes will be discussed and agreed with the post holder

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Partington Central Surgery

Address

Partington Central Surgery

Central Road

Partington

Manchester

M31 4FY

Employer's website

https://www.partingtoncentralsurgery.co.uk/EN/index.aspx#Home--0--0-- (Opens in a new tab)