Administration Officer

Job description

Job responsibilities

We are looking for an Administration Officer to undertake a new and exciting role at Partington Central Surgery. Working closely with the Practice Manager and GPs you will oversee the operational management of the Practice and day-to-day administrative duties, along with helping the team (clinical and non-clinical staff) to deliver excellent patient facing service and standards.

As Administration Officer, you should be able to work autonomously and to a set action plan. You will be innovative in nature, and will implement solutions to problems that arise as part of the day-to-day running of the practice. You will be responsible for the Administration Team and work with staff to develop and implement processes to ensure we continue to provide high quality care which is efficient and effective to all our patients.

The post holder will be responsible for managing key practice projects and, working with the Practice Manager, taking the lead on Practice issues, working closely with the Partners, clinical and non-clinical staff. The post holder will also be required to analyse and evaluate activity and performance delivery in order to progress a wide range activities. The successful applicant will need to demonstrate an ability to work under their own initiative and to adopt a positive proactive approach.

We are looking for a dynamic and motivated person with experience of working within primary care. You will be used to working in a fast-paced and changing environment. Experience of working in healthcare management is desirable but not essential.

Person Specification

Qualifications

Essential

• Competence in use of clinical software packages (EMIS Web) and or have an I.T degree.
• Educated to degree level or evidence of working to similar level
• Demonstrable commitment to professional development
• Skilled in Microsoft Office software (Word, PowerPoint, Excel)
• Able to analyse, model and interpret data; able to set up and maintain automated data processes; produce and track key performance indicators; develop and support reporting processes
• Ability to apply a solution focused approach to problem solving
• Ability to negotiate, influence and manage conflict/disputes
• Time management and ability to delegate
• Understanding of project management tools and reporting mechanisms
• Customer Service and dealing with the public / patients and internal
• Leadership and people management
• Autonomous working
• Negotiation with colleagues to achieve change
• Identifying, monitoring and measuring success criteria
• Excellent communication skills both verbal and written
• Able to listen, seek mutual understanding and encourage full sharing of views from stakeholders
• Recognise peoples needs for alternative methods of communication and respond accordingly
• Willing to work flexibly as needed

Desirable

• Healthcare management
• Change Management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Partington Central Surgery

Address

91 Central Road

Partington

Manchester

M31 4FY

Employer's website

https://www.partingtoncentralsurgery.co.uk/EN/index.aspx#Home--0--0-- (Opens in a new tab)