Job summary
Are you looking for a more fulfilling role or the next step in your career journey? One that gives you a sense of achievement knowing that each day you are helping people access the healthcare that they need?
If this sounds like you, we have the perfect opportunity for you!
We are looking for individuals who to join our Medicines Optimisation Team who:
- Are enthusiastic and self-motivated
- Are able to use their initiative
- Excellent communicators, both written and verbal
- Are able to listen and empathise
- Are keen to learn and develop
- Demonstrate attention to detail
- Can be flexible and adaptable
- Are competent with IT
Candidates please note interviews will be held on 05 August 2025.
Main duties of the job
In the role of Medicines Optimisation Assistant, will work under the indirect supervision of the Medicines Optimisation Manager and undertake tasks and duties delegated by them or suitably qualified regulated healthcare professional, following policy and procedures. You will be responsible for supporting the Medicines Optimisation Manager in implementing effective prescription management, prescribing systems and medicines optimisation and management within the practice, identifying areas for improvement, and initiating and managing change
In return you will receive:
- Full induction and training plan
- Named direct Line Manager
- Long service rewards
- Generous holiday entitlement
- NHS pension
- Wellbeing health plan
- Staff wellbeing group
- Ride to work scheme
- Uniform
- Refreshments
- Support to develop your skills and career
About us
We are a leading primary care organisation that delivers high quality care from GP practices in York, Hull and Scarborough. Innovative and committed, we are at the forefront of developments within our field. We are well organised and deliver high quality care with a range of friendly and supportive staff.
Selection for Interview process
If you are applying through NHS Jobs, you will notice you are asked if you would like a guaranteed interview as part of the Two Tick disability scheme. Whilst this is an admirable government initiative, please be aware we are not signed up to this scheme. This is a question on the NHS jobs application form which is outside of our own control. Our own process ensures we consider candidates on the merit of their application only and we do not ask any questions regarding a disability as part of our selection process.
Job description
Job responsibilities
The duties and responsibilities to be undertaken by members of the pharmacy team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Head of Medicines Optimisation, dependent on current and evolving workload and staffing levels:
- Assist in the delivery of a robust, responsive and safe system for prescribing repeat medications as per business protocols.
- Provide an efficient prescriptions administration service as part of the Medicines Optimisation Team.
- Resolve prescription queries.
- Responsible for following the relevant protocol to; safely, appropriately and efficiently:
- Review prescription queries to identify why a medication was not prescribed.
- Verify prescriptions as per protocol and within your own scope and boundaries.
- Process prescriptions in accurate and in a timely manner.
- Escalate prescription queries issued to you by the wider team as appropriate.
- Responsible for demonstrating an awareness of the scope/boundaries of your own responsibilities, decision making, skills and knowledge.
- Follow relevant and local protocols related to the job role.
- Manage prescription requests from appliance contractors in an efficient and timely manner.
- Use and maintain information systems and databases relevant to your role.
- Triage telephone enquiries from patients, carers and the wider multidisciplinary team in a prompt and professional manner, supporting good customer and patient care.
- Liaise and build good working relationships with external pharmacies to help enable our prescription service.
- Support local care homes in the ordering of repeat prescriptions for their residents, ensuring medicines optimisation is provided for vulnerable patients.
- Actively seek and promote repeat dispensing.
- Maintain accurate and up to date patient records in accordance with data protection principles to ensure patient confidentiality.
- Ensure messages/voicemails are dealt with in an appropriate and timely manner.
- Monitor and action tasks via the clinical system, SystmOne.
- Produce reports as and when required.
- Filing and retrieving paperwork.
- Assist with the training of other staff members where required
- Contribute to achievement of the highest possible quality standards such as the QOF and other KPI targets.
- Positively facilitate change.
- Occasional contact with patients/customers either face to face or over the telephone.
- Undertake additional tasks as required within your general role as Medicines Optimisation Assistant.
- Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning.
- Ordering, re-ordering and monitoring of stationery and other supplies.
- Dealing with clinical waste.
- Helping to maintain hygiene control measures.
Job description
Job responsibilities
The duties and responsibilities to be undertaken by members of the pharmacy team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Head of Medicines Optimisation, dependent on current and evolving workload and staffing levels:
- Assist in the delivery of a robust, responsive and safe system for prescribing repeat medications as per business protocols.
- Provide an efficient prescriptions administration service as part of the Medicines Optimisation Team.
- Resolve prescription queries.
- Responsible for following the relevant protocol to; safely, appropriately and efficiently:
- Review prescription queries to identify why a medication was not prescribed.
- Verify prescriptions as per protocol and within your own scope and boundaries.
- Process prescriptions in accurate and in a timely manner.
- Escalate prescription queries issued to you by the wider team as appropriate.
- Responsible for demonstrating an awareness of the scope/boundaries of your own responsibilities, decision making, skills and knowledge.
- Follow relevant and local protocols related to the job role.
- Manage prescription requests from appliance contractors in an efficient and timely manner.
- Use and maintain information systems and databases relevant to your role.
- Triage telephone enquiries from patients, carers and the wider multidisciplinary team in a prompt and professional manner, supporting good customer and patient care.
- Liaise and build good working relationships with external pharmacies to help enable our prescription service.
- Support local care homes in the ordering of repeat prescriptions for their residents, ensuring medicines optimisation is provided for vulnerable patients.
- Actively seek and promote repeat dispensing.
- Maintain accurate and up to date patient records in accordance with data protection principles to ensure patient confidentiality.
- Ensure messages/voicemails are dealt with in an appropriate and timely manner.
- Monitor and action tasks via the clinical system, SystmOne.
- Produce reports as and when required.
- Filing and retrieving paperwork.
- Assist with the training of other staff members where required
- Contribute to achievement of the highest possible quality standards such as the QOF and other KPI targets.
- Positively facilitate change.
- Occasional contact with patients/customers either face to face or over the telephone.
- Undertake additional tasks as required within your general role as Medicines Optimisation Assistant.
- Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning.
- Ordering, re-ordering and monitoring of stationery and other supplies.
- Dealing with clinical waste.
- Helping to maintain hygiene control measures.
Person Specification
Competencies/Qualities/Attributes
Essential
- An interest in primary care.
- Good communication (written and verbal).
- Work well under pressure.
- Able to work as a team member.
- Able to work unsupervised.
- Able to use own initiative.
- Be self-motivated.
- Able to listen and empathise.
- Hard working and willing.
- Flexible and adaptable, able to work according to changing need.
- Enthusiastic.
- Commitment to personal development.
Other
Essential
- Able to work at the desired times.
- Flexibility of hours for cover.
- Good sickness record.
Desirable
- Car driver/clean licence.
Physical Requirements
Essential
- Able to undertake the requirements of the post.
Desirable
- Reliable.
- Flexible.
- Excellent attendance record.
Knowledge/Qualifications/Skills
Essential
- Excellent customer service skills.
- Good administrative and organisational skills.
- Attention to detail.
- Problem solving skills.
- IT literate with good keyboard skills.
- Excellent telephone skills.
- Understand and observe strict confidentiality.
Desirable
- Pharmacy Services Level 2 Qualification or equivalent primary care experience.
- Pharmacy experience.
- Experience of SystmOne.
- Experience in Primary Care or healthcare environment.
- History of working or a desire to work in a centralised environment where direct contact with the customer or patient may be limited.
Person Specification
Competencies/Qualities/Attributes
Essential
- An interest in primary care.
- Good communication (written and verbal).
- Work well under pressure.
- Able to work as a team member.
- Able to work unsupervised.
- Able to use own initiative.
- Be self-motivated.
- Able to listen and empathise.
- Hard working and willing.
- Flexible and adaptable, able to work according to changing need.
- Enthusiastic.
- Commitment to personal development.
Other
Essential
- Able to work at the desired times.
- Flexibility of hours for cover.
- Good sickness record.
Desirable
- Car driver/clean licence.
Physical Requirements
Essential
- Able to undertake the requirements of the post.
Desirable
- Reliable.
- Flexible.
- Excellent attendance record.
Knowledge/Qualifications/Skills
Essential
- Excellent customer service skills.
- Good administrative and organisational skills.
- Attention to detail.
- Problem solving skills.
- IT literate with good keyboard skills.
- Excellent telephone skills.
- Understand and observe strict confidentiality.
Desirable
- Pharmacy Services Level 2 Qualification or equivalent primary care experience.
- Pharmacy experience.
- Experience of SystmOne.
- Experience in Primary Care or healthcare environment.
- History of working or a desire to work in a centralised environment where direct contact with the customer or patient may be limited.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
