Job summary
Job summary
***PREVIOUS APPLICANTS NEED NOT
APPLY***
Due to the increasing demand in
General Practice, we are looking to increase our Medical Secretary workforce we
are looking for a part time staff working up to 30hrs.
Do you want to work for a
progressive GP Practice collaboration with strong links to ELHT?
Would you like to work for a
Practice that puts development and job satisfaction at the heart of its
employment ethos?
If any of this appeals to you,
then you need to be working at one of the PWE Healthcare family of GP
Practices.
We are recruiting and we want to
hear from you.
Main duties of the job
Main duties of the job
The post holder will form part
of the multidisciplinary team providing high quality care for patients of the
practice. The role of Medical Secretary is integral in the smooth running of
the practice and ensuring patients have a smooth journey from primary to
secondary care.
You will be responsible for
typing referrals made by our clinical team and ensuring they are sent to the
correct speciality as well as liaising with patients and secondary care. You
must have excellent communication and IT skills and have experience of medical
terminology.
You will also process insurance
correspondence, fostering medicals, solicitors and taxi medicals. This is a
really varied and interesting role where no two days are the same.
You will be responsible for
managing workload across the three PWE practices within a team of other Medical
Secretaries to ensure all work is completed consistently and to a high
standard.
You will promote ownership of
patients own health.
About us
Overview of your organisation
You will undertake a valuable,
respected role at PWE Healthcare. We put patient care at the core of our
Practice services.
You will be joining PWE
Healthcare at an exciting time for the organisation as we continue to build on
the creation of our joint Admin Hub and our collaboration with East Lancashire
Hospitals trust. Led, through a dedicated Admin Manager you will join a team
who are working together collaboratively across all five branch sites of PWE
Healthcare.
You will work collaboratively
with the Practice team to meet the needs of patients by providing safe,
personal, effective, quality-based care.
You will use your judgement,
resourcefulness and common sense and demonstrate flexibility when required.
In return, we will give you a
friendly, supportive environment to work in. An environment that encourages
development, training and career progression, that promotes a team ethos and
rewards and recognises you for the value you bring to the role.
Job description
Job responsibilities
Main Duties and Responsibilities
Audio typing of GP and clinical staffs correspondence, using a
digital dictation system, to ensure that routine referral letters are
distributed efficiently within a 5-day period, using the Choose and Book
programme as appropriate and attaching enclosures as necessary.
Accurate typing of medical reports, liaising with patients where
they wish to read reports prior to dispatch and generating invoices.
Deal with other clinicians secretarial needs, typing letters
from the digital dictation system, or copy typing as appropriate.
Ensure 2 week wait proformas are dealt with efficiently and
promptly and contain all relevant information. Follow up all proformas ensuring
appointments are made within a 2-week period.
Keep up to date with changes in referral systems and new
proformas by reading e-mails sent to the practice.
Ensure correct proformas are being used by GPs and these are
saved within the GP proforma directory.
Make best use of the Practice computer system to ensure good
communication and audit standards.
Undertake queries on behalf of patients, trying to establish
their concerns and trying to resolve, keeping the patient always informed.
Ensure that the hospital is aware of all clinic patients listed
for surgery and, where necessary, forward results or notes.
Liaise with consultants secretaries to arrange clinic dates on
an annual basis and organise any alterations to the dates when necessary
Take calls from patients wishing to make appointments with the
provider services clinics through the Choose & Book system. Register the
patients and process their requests.
Attend Clinical meetings within the practice, take and
transcribe accurate minutes and distribute as required.
Be an effective member of the Practice team, supporting
colleagues as required.
Provide cover for colleagues absence.
Ensure that all responsibilities to staff, patients and other GP
Practice visitors under the Health and Safety at Work Act are met.
Such other duties as are delegated from time to time.
Commit to own professional development and attend any training
appliable to the role.
Participate in annual performance review.
Always strive to maintain quality in the practice and
participate in Significant Event Analysis.
Job description
Job responsibilities
Main Duties and Responsibilities
Audio typing of GP and clinical staffs correspondence, using a
digital dictation system, to ensure that routine referral letters are
distributed efficiently within a 5-day period, using the Choose and Book
programme as appropriate and attaching enclosures as necessary.
Accurate typing of medical reports, liaising with patients where
they wish to read reports prior to dispatch and generating invoices.
Deal with other clinicians secretarial needs, typing letters
from the digital dictation system, or copy typing as appropriate.
Ensure 2 week wait proformas are dealt with efficiently and
promptly and contain all relevant information. Follow up all proformas ensuring
appointments are made within a 2-week period.
Keep up to date with changes in referral systems and new
proformas by reading e-mails sent to the practice.
Ensure correct proformas are being used by GPs and these are
saved within the GP proforma directory.
Make best use of the Practice computer system to ensure good
communication and audit standards.
Undertake queries on behalf of patients, trying to establish
their concerns and trying to resolve, keeping the patient always informed.
Ensure that the hospital is aware of all clinic patients listed
for surgery and, where necessary, forward results or notes.
Liaise with consultants secretaries to arrange clinic dates on
an annual basis and organise any alterations to the dates when necessary
Take calls from patients wishing to make appointments with the
provider services clinics through the Choose & Book system. Register the
patients and process their requests.
Attend Clinical meetings within the practice, take and
transcribe accurate minutes and distribute as required.
Be an effective member of the Practice team, supporting
colleagues as required.
Provide cover for colleagues absence.
Ensure that all responsibilities to staff, patients and other GP
Practice visitors under the Health and Safety at Work Act are met.
Such other duties as are delegated from time to time.
Commit to own professional development and attend any training
appliable to the role.
Participate in annual performance review.
Always strive to maintain quality in the practice and
participate in Significant Event Analysis.
Person Specification
Qualifications
Essential
- Essential criteria
- GCSE Maths and English Grade C or above Experience of Microsoft Word/ Excel AMSPAR Medical Secretary Diploma or equivalent
- Use of a patient administration database Minute taking/ audio typing Good organisational skills Good interpersonal skills Excellent verbal and written communication skills
Desirable
- Desirable criteria
- Experience of working in a General Practice environment Previous experience in working with general public
Experience
Essential
- Essential criteria
- Use of a patient administration database Minute taking/ audio typing Good organisational skills Good interpersonal skills Excellent verbal and written communication skills
Desirable
- Experience of working in a GP Practice
- Experience of Medical Secretary work
Person Specification
Qualifications
Essential
- Essential criteria
- GCSE Maths and English Grade C or above Experience of Microsoft Word/ Excel AMSPAR Medical Secretary Diploma or equivalent
- Use of a patient administration database Minute taking/ audio typing Good organisational skills Good interpersonal skills Excellent verbal and written communication skills
Desirable
- Desirable criteria
- Experience of working in a General Practice environment Previous experience in working with general public
Experience
Essential
- Essential criteria
- Use of a patient administration database Minute taking/ audio typing Good organisational skills Good interpersonal skills Excellent verbal and written communication skills
Desirable
- Experience of working in a GP Practice
- Experience of Medical Secretary work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
