Job summary
The post holder will provide a high-quality call
handling and admin support service within a busy practice, supporting patients
and clinicians.
Salary: Depending on experience.
Hours: 24.5
hours over 3 days, days and hours as follows:-
Monday 8am to 5pm (1 hour unpaid lunch break)
Tuesday 8am to 4pm (half hour unpaid lunch break)
Wednesday 8am to 6pm (1 hour unpaid lunch break)
If you would like more information about this exciting
opportunity please contact Tracy Dewings on 01609 760002.
Closing date for applications: 14th October 2024.
Please note: An element
of flexibility and own vehicle is essential for the role as you may be required to work across
both sites.
Main duties of the job
As part of the role of reception call hander you will be expected to:
Receive
all incoming telephone calls into the practice providing coordination and navigation of care to patients,
and where appropriate their carers, across the practice and other
organisations.
Provide patients with high quality, easy to
understand information to assist them in making choices about their care.
Deal with general enquiries and make outgoing telephone calls, explain procedures and make new and follow up appointments.
Please read the job description for a more thorough explanation of the job role.
About us
Mowbray House Surgery is a large, progressive Medical Practice based in Northallerton, with a full time branch surgery in Hutton Rudby.
Across the two sites we have around 20,000 patients registered with us.
Job description
Job responsibilities
Main Duties and
Responsibilities:
Receive
all incoming telephone calls into the practice providing coordination and navigation of care to patients,
and where appropriate their carers, across the practice and other
organisations.
Provide patients with high quality, easy to
understand information to assist them in making choices about their care.
Provide patients with high quality
communication to assist them in making choices about their care.
Deal
with all general enquiries, make outgoing telephone calls, explain practice
procedures and make new and follow-up
appointments.
Explain
practice arrangements and formal requirements to new patients and those seeking
temporary cover and ensure procedures are completed.
Support
the practice's frail and vulnerable patients, supporting frailty reviews and
coordinating MDT and palliative care meetings
Support
the practice Safeguarding team with requests for information
Support
the practice in coordinating seasonal vaccination campaigns, including the
organising of care home and housebound vaccinations.
Monitor
and process electronic workflows into the practice, including processing all hospital discharge documents and patient e-consultations as per protocol.
Support
the delivery of QoF and other practice services.
General
support to practice teams as required.
This
job description is intended as a guide to the main duties and responsibilities
for the post and should not be considered an exhaustive list.
Job description
Job responsibilities
Main Duties and
Responsibilities:
Receive
all incoming telephone calls into the practice providing coordination and navigation of care to patients,
and where appropriate their carers, across the practice and other
organisations.
Provide patients with high quality, easy to
understand information to assist them in making choices about their care.
Provide patients with high quality
communication to assist them in making choices about their care.
Deal
with all general enquiries, make outgoing telephone calls, explain practice
procedures and make new and follow-up
appointments.
Explain
practice arrangements and formal requirements to new patients and those seeking
temporary cover and ensure procedures are completed.
Support
the practice's frail and vulnerable patients, supporting frailty reviews and
coordinating MDT and palliative care meetings
Support
the practice Safeguarding team with requests for information
Support
the practice in coordinating seasonal vaccination campaigns, including the
organising of care home and housebound vaccinations.
Monitor
and process electronic workflows into the practice, including processing all hospital discharge documents and patient e-consultations as per protocol.
Support
the delivery of QoF and other practice services.
General
support to practice teams as required.
This
job description is intended as a guide to the main duties and responsibilities
for the post and should not be considered an exhaustive list.
Person Specification
Experience
Essential
- - Excellent communication skills, written and oral.
- - Excellent IT skills
- - An understanding, acceptance and adherence to the need for strict confidentiality
- - Time management and the ability to work to effectively multitask
- - Ability to use own initiative and problem solve
- - Hard working, adaptable, reliable and resourceful
- - Willing to work flexible hours as necessary across both surgery sites
- - Educated to GCSE level or equivalent
- - Own transport
- - Ability to work as a team member as well as autonomously
- - Be entitled to live and work within the UK as we are unable to sponsor
- - Satisfactory DBS Check
- - Satisfactory references (at least 2)
Desirable
- - Experience working in a healthcare or Social care setting (desirable)
- - Experience working in General Practice (desirable)
- - Experience of clinical systems such as SystmOne
- - Full, clean driving licence
Person Specification
Experience
Essential
- - Excellent communication skills, written and oral.
- - Excellent IT skills
- - An understanding, acceptance and adherence to the need for strict confidentiality
- - Time management and the ability to work to effectively multitask
- - Ability to use own initiative and problem solve
- - Hard working, adaptable, reliable and resourceful
- - Willing to work flexible hours as necessary across both surgery sites
- - Educated to GCSE level or equivalent
- - Own transport
- - Ability to work as a team member as well as autonomously
- - Be entitled to live and work within the UK as we are unable to sponsor
- - Satisfactory DBS Check
- - Satisfactory references (at least 2)
Desirable
- - Experience working in a healthcare or Social care setting (desirable)
- - Experience working in General Practice (desirable)
- - Experience of clinical systems such as SystmOne
- - Full, clean driving licence
