GP receptionist

Sovereign Practice

This job is now closed

Job summary

Princes Park Health Centre (Sovereign Practice) is looking for a full time, experienced receptionist to work in our busy GP practice.

Main duties of the job

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

About us

Princes Park Health Centre (Sovereign Practice) is situated next to Princes Park. The practice has 15,000 patients registered at the surgery. The practice has 4 GP Partners, 7 GP's, a large nursing team, and a team of administrative staff.

We aim to provide a proactive, patient centred healthcare service and take pride in everything we do.

Staff well-being is paramount

Date posted

29 September 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,103.44 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A3141-23-0001

Job locations

Princes Park Health Centre

Wartling Road

Eastbourne

East Sussex

BN22 7PG

Job description

Job responsibilities

Maintain and monitor the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Clinically code data on EMIS

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into patients healthcare records as necessary

Summarise patient records when required

Manage all queries as necessary in an efficient manner

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

Job description

Job responsibilities

Maintain and monitor the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Clinically code data on EMIS

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into patients healthcare records as necessary

Summarise patient records when required

Manage all queries as necessary in an efficient manner

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

Person Specification

Experience

Essential

Experience of working as part of a team

Desirable

Experience of working in a GP practice

Person Specification

Experience

Essential

Experience of working as part of a team

Desirable

Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sovereign Practice

Address

Princes Park Health Centre

Wartling Road

Eastbourne

East Sussex

BN22 7PG

Employer's website

https://www.princesparkhealthcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Sovereign Practice

Address

Princes Park Health Centre

Wartling Road

Eastbourne

East Sussex

BN22 7PG

Employer's website

https://www.princesparkhealthcentre.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Steph Williams

stephanie.williams47@nhs.net

01323744626

Date posted

29 September 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,103.44 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A3141-23-0001

Job locations

Princes Park Health Centre

Wartling Road

Eastbourne

East Sussex

BN22 7PG

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