QOF Co-ordinator

Job description

Job responsibilities

The practice QOF co-ordinator supports the practice management team in undertaking the work needed to meet contractual obligations and targets with regards to the quality outcome framework (QOF) and other contracts held by the Practice (include Local and National DES/Enhanced Services, PCN Network DES and public health services).

They play a central role in the delivery of good patient care and ensuring that all long-term condition reviews are arranged and that eligible patients are invited in for routine checks, services and vaccinations. They will be responsible for developing, maintaining and running efficient patient recall systems and creating new workflows and systems to meeting changing business rules and good practice.

They will be involved in monitoring practice performance and take up of our services by patients in relation to national and local targets set to the practice. The postholder will support the business manager and finance officer in checking achievement for contractual work and in the submission of payment claims.

The postholder will be responsible for prioritisation of their own workload, often to changing deadlines and priorities.

They will need to be literate and able to clearly communicate both verbally and in writing to patients. They need to have a very good attention to detail, work as part of a team effectively and have a high standard of work to ensures everything is fully documented and delivered to high a standard.

They will have a good understanding and proficiency when using the Practice Clinical Record System and IT resources, as well as being open to change and finding new ways to work.

Main duties of the job

This is a varied, administrative, and patient facing information role providing dedicated support to the practices business agenda.

The post holder will assist the practice management team to co-ordinate all matters concerned with the quality outcome framework (QOF) and other contracts held by the Practice (include Local and National DES/Enhanced Services, PCN Network DES and public health services).

They will work closely with the practice management team to understand the contractual business rules. They will keep up to date with any changes as they are published and how they impact on patient care, practice processes and targets.

They will be involved in monitoring practice performance and take up of our services by patients in relation to national and local targets set to the practice. The postholder will work closely with the practice management team and will proactively raise any concerns so that timely action can be taken to remedy and improve practice performance if needed.

The postholder will ensure the administration of the quality outcome framework (QOF) and other contracts held by the Practice (include Local and National DES/Enhanced Services, PCN Network DES and public health services) are carried out within the Practices guidelines, policies and protocols.

They will play an active role in supporting patient care by co-ordinating and ensuring long term reviews are carried out promptly and that eligible patients are called in for regular reviews or services in a timely manner across the year. This will include developing, updating and maintaining recall systems as well as drafting practice protocols.

They will be responsible for drafting correspondence and contacting patients using letter, SMS, email, phone call or in person. They will need to ensure contact is made with patients within correct time scales and is accurately recorded and coded on patient records. The postholder will be required to meet externally set national and local deadlines due to the nature of this work and contractual requirements.

The postholder will have a good knowledge of clinical coding in clinical systems and will assist with audits to maintain high levels of accuracy with patient data. For example, this will include updating and amending coding as required on patient records to make sure the practice maintains accurate disease registers and eligible patients are invited for review or offered services. They will be responsible for checking that appropriate coding is added to patient records to record long term conditions (LTCs) and that the clinical work undertaken by staff is correctly coded.

Working with the practice management team they will take responsibility for the development and maintenance of new workflows to maximise the functionality with SystmOne and IT resources to support the move to a modern general practice and new ways of managing administrative processes.

They will support the practice management team to ensure promotions for health awareness are run when required by the practice.

The postholder will support the practice managers and finance officer in checking achievement for contractual work. They will take responsibility for the timely submission of payment claims for work undertaken and maintaining good quality accurate records.

Person Specification

Experience

Essential

• Experience working in a general practice setting.
• Experience and understanding of QOF and contractual requirements within primary care.

Desirable

• Knowledge of SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Flitwick Surgery

Address

Highlands

Flitwick

Bedfordshire

MK45 1DW

Employer's website

https://flitwicksurgery.co.uk/ (Opens in a new tab)