Job summary
Are you a medical secretary looking to work in a supportive team which is focused on both the highest quality of care alongside a sustainable work-life balance? If so we have an exciting opportunity for you....
We are looking for a medical secretary to join our friendly team. We are located in the beautiful Ryburn Valley, between Manchester and Leeds (junction 22 of M62) and we provide high quality care to over 10600 patients.
The position is full time but we would also consider a job share.
Main duties of the job
To
provide and be responsible for undertaking a wide range of secretarial and
administrative duties and the provision of administrative support to the GPs,
health professionals and administrative staff. To provide an efficient, accurate,
quality and timely service. Duties include but are not limited to audio, copy
typing and word processing service for the typing of patients referrals,
letters, reports, minutes, memorandums etc. Liaising with team members,
external agencies such as secondary care and community service providers,
including use of the electronic referral service (ESR).
About us
We are a well-established GP training practice having 6 GP partners
and 3 Salaried GPs serving a population of 10600 patients.
We have an excellent established team which comprises of Nursing
team, Pharmacy team, First Contact Physios, Social Prescribing Link Worker,
Care Co-ordinator and are fully supported by efficient and friendly
administration and reception team.
We hugely value team support and wellbeing, and meet daily for a
refreshment and a catch up.
Patients tell us that we provide excellent access
to care and we are proud of the positive feedback we receive.
We are a high QOF achiever, participate in local and national
enhanced service delivery and are currently rated good by CQC.
We are part of Calder & Ryburn Primary Care Network (PCN) and
have excellent relations with the practices within our PCN.
The team at Brig Royd are committed to providing care of the
highest quality across all our services and are looking for someone to join our
team and share our passion.
Job description
Job responsibilities
The duties and responsibilities to be undertaken by members of the practice secretarial team will include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager dependent on current and evolving practice workload and staffing levels:
- Arranging appointments for patients with other members of the Primary Care team and with Secondary Care, using audio-typing from dictation by the General Practitioners, and other means e.g., typed tasks, and follow-up as required.
- Arranging appointments for patients via the NHS e-referral system and maintaining a record of the progress of these appointments.
- Liaison with outside agencies for patient appointments.
- Sending invitations to patients to attend at the practice for health screening and management of chronic diseases.
- Processing of all other correspondence as required by the practice team.
- Effective taking of messages and passing on information following practice procedures.
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Filing and retrieving paperwork.
- Providing cover for staff holidays and sickness when required.
- Provision of refreshments for staff and visitors as required and keeping the kitchen area clean and tidy.
- Any other duties, which may, from time to time, be deemed necessary.
- To maintain an up-to-date database of all requests for medical information regarding our patients and the database of patient requests for access to their own records.
- To allocate all requests to the GP Partners and to request the completion of reports in a timely manner. To chase outstanding reports with GPs directly.
- To invoice for all reports prior to provision of information, unless agreed with the insurance company/requestor of the report and/or Practice Manager
- To copy (or delegate copying via the Reception Manager) all medical information to be provided to the requestor.
- To scan all reports to patient records prior to despatch.
- To ensure patients who wish to see reports prior to despatch have the opportunity to do so within the agreed timescale.
- To chase up unpaid invoices in conjunction with the Practice Manager.
Job description
Job responsibilities
The duties and responsibilities to be undertaken by members of the practice secretarial team will include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager dependent on current and evolving practice workload and staffing levels:
- Arranging appointments for patients with other members of the Primary Care team and with Secondary Care, using audio-typing from dictation by the General Practitioners, and other means e.g., typed tasks, and follow-up as required.
- Arranging appointments for patients via the NHS e-referral system and maintaining a record of the progress of these appointments.
- Liaison with outside agencies for patient appointments.
- Sending invitations to patients to attend at the practice for health screening and management of chronic diseases.
- Processing of all other correspondence as required by the practice team.
- Effective taking of messages and passing on information following practice procedures.
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Filing and retrieving paperwork.
- Providing cover for staff holidays and sickness when required.
- Provision of refreshments for staff and visitors as required and keeping the kitchen area clean and tidy.
- Any other duties, which may, from time to time, be deemed necessary.
- To maintain an up-to-date database of all requests for medical information regarding our patients and the database of patient requests for access to their own records.
- To allocate all requests to the GP Partners and to request the completion of reports in a timely manner. To chase outstanding reports with GPs directly.
- To invoice for all reports prior to provision of information, unless agreed with the insurance company/requestor of the report and/or Practice Manager
- To copy (or delegate copying via the Reception Manager) all medical information to be provided to the requestor.
- To scan all reports to patient records prior to despatch.
- To ensure patients who wish to see reports prior to despatch have the opportunity to do so within the agreed timescale.
- To chase up unpaid invoices in conjunction with the Practice Manager.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
Desirable
- AMSPAR Medical Secretary Qualification
- RSA Level 2
Experience
Essential
- Experience of working as a Medical Secretary
- Experience of Medical Terminology
- Experience of dealing with the public
Desirable
- Experience of working in a General Practice
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Good organisational skills
- Ability to work as a team member and autonomously
- Good interpersonal skills sensitivity, tact & diplomacy
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
Desirable
- AMSPAR Medical Secretary Qualification
- RSA Level 2
Experience
Essential
- Experience of working as a Medical Secretary
- Experience of Medical Terminology
- Experience of dealing with the public
Desirable
- Experience of working in a General Practice
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Good organisational skills
- Ability to work as a team member and autonomously
- Good interpersonal skills sensitivity, tact & diplomacy
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.