Operations Manager

Job description

Job responsibilities

Support the aims and objectives of the organisation and contribute to the ongoing development of the organisation as required.

Deputise for the practice manager in their absence where appropriate to role.

Understand and follow organisational policies.

Contribute to practice strategy

Develop and maintain effective communication both within the practice and with relevant outside agencies.

Have a full understanding of CQC and assist with achievement and maintenance of standards within the practice.

To update and maintain smartcards of all staff working within the practice and act in the role of Sponsor.

To provide support advice and training for current and new practice staff in the use of the clinical system.

To manage the effective running of clinical and non-clinical meetings in Practice, including assisting with attendee coordination, agenda circulation, information gathering, room preparation, visitor meet and greet and minute taking as required.

Develop practice protocols and procedures relevant to role, review and update as required.

To manage Practice Facebook page

Compile reports for partners meetings as required.

To contribute to the updating of the practice business continuity plans (including IT)

Ensure adequate medical cover and appointment availability and arrange locums as necessary.

To organise/facilitate PPG meetings and attend meetings as required by the group.

Ensure the Practice website is professional and compliant with CQC and contractual requirements at all times and kept updated.

To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.

Attend ICB, PCN and other external meetings and deputise where needed for the Practice Business Manager.

Person Specification

Qualifications

Essential

• Essential
• Educated to A level standard
• Experience in a General Practice setting
• Experience working with the general public
• Experience of dealing with complaints from patients
• Experience of managing a team
• Experience of service improvement and management of change
• Strong IT Skills

Desirable

• Experience of working within a PCN.
• Experience of working with SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Station Road Surgery

Address

Station Road Surgery

Station Road

Sowerby Bridge

West Yorkshire

HX6 3AB

Employer's website

https://stationsurgery.co.uk/ (Opens in a new tab)