Job summary
Station Road Surgery are looking for a GP Administrator/Receptionist, with excellent administration, communication and people skills to join our team of Reception/Administrative staff.
Youll be confident dealing with complex and sensitive enquiries at the reception, over the phone and online as part of a Rota of staff covering varied duties in core surgery hours (8.00 - 6.30 Mon-Fri). The hours are full-time hours, 37.5 per week, although some flexibility is available for the right person. You must be an excellent communicator who enjoys helping and working with people, many of whom are vulnerable. Because of the nature of our work, staff are expected to undergo a DBS check as part of our recruitment processes.
Rate of Pay: £9/hour
Main duties of the job
You should be able to demonstrate attention to detail, accuracy and discretion backed up with adaptable computer competencies using MS Office and similar software.
Experience of working in healthcare is desirable, but not essential, as the successful candidate will receive training in our care navigation, document management and clinical record / patient administration systems.
About us
Our friendly, supportive team is based in the heart of Sowerby Bridge, West Yorkshire. In view of the number of applications we receive for these posts, we regret that we are unable to acknowledge applications individually.
For an informal discussion, please call Ash Khan, Practice Business Manager on 01422 317038 during surgery hours.
Email: asad.khan24@nhs.net
Job description
Job responsibilities
DUTIES
AND RESPONSIBILITIES Carry out administrative tasks relating to
patient records, including filing, document management and ensuring patients
can access reports, prescriptions and that they are easily accessible Scanning, coding incoming clinical
correspondence. Taking actions where appropriate, including
forwarding it to another member of the team or passing to GP for action if
clinically required Attend any workflow optimisation training as
deemed necessary by the practice
Take action as directed by other team members Follow practice protocols to ensure consistent
and high quality care is provided to our patients SCANNING DUTIES Sort and date stamp all incoming
patient-related mail. Scan patient-related documents onto their
medical record using read codes as agreed by the clinical team Add any additional information about the source
of the document Forward the document to the doctor or nurse who
initiated the referral or who is most appropriate to receive the information Ensure incoming letters are scanned onto the
patient record within a 48/72-hour timescale Scan all internal paper documents on to the
relevant patients record and then store the documents in line with surgery
procedures. READ CODING Identify relevant clinical information
contained in patient correspondence Code and if appropriate free text the clinical
information on to the patient record Deal with queries relating to coding WORKFLOW
MAIN DUTIES Process Practice correspondence (paper,
electronic, email) attaching it to the patient record Read code accurately diagnosis, procedures and
investigations, identifying and carrying out actions or passing actions to the
relevant team member e.g. contacting patients to make appointments or
completing referrals Identify the complex or higher risk areas that
require input or knowledge from the clinical team, including Safeguarding
issues, working to the agreed Practice protocols.
Job description
Job responsibilities
DUTIES
AND RESPONSIBILITIES Carry out administrative tasks relating to
patient records, including filing, document management and ensuring patients
can access reports, prescriptions and that they are easily accessible Scanning, coding incoming clinical
correspondence. Taking actions where appropriate, including
forwarding it to another member of the team or passing to GP for action if
clinically required Attend any workflow optimisation training as
deemed necessary by the practice
Take action as directed by other team members Follow practice protocols to ensure consistent
and high quality care is provided to our patients SCANNING DUTIES Sort and date stamp all incoming
patient-related mail. Scan patient-related documents onto their
medical record using read codes as agreed by the clinical team Add any additional information about the source
of the document Forward the document to the doctor or nurse who
initiated the referral or who is most appropriate to receive the information Ensure incoming letters are scanned onto the
patient record within a 48/72-hour timescale Scan all internal paper documents on to the
relevant patients record and then store the documents in line with surgery
procedures. READ CODING Identify relevant clinical information
contained in patient correspondence Code and if appropriate free text the clinical
information on to the patient record Deal with queries relating to coding WORKFLOW
MAIN DUTIES Process Practice correspondence (paper,
electronic, email) attaching it to the patient record Read code accurately diagnosis, procedures and
investigations, identifying and carrying out actions or passing actions to the
relevant team member e.g. contacting patients to make appointments or
completing referrals Identify the complex or higher risk areas that
require input or knowledge from the clinical team, including Safeguarding
issues, working to the agreed Practice protocols.
Person Specification
Knowledge and skills
Essential
- Ability to relate to the interviewing team and personality to match the culture of our Practice
- Excellent communication skills, both written and oral. Able to communicate with a wide range of people at all levels of the organisation.
- Ability to work on own initiative or as part of a larger team
- Excellent time management and ability to work to deadlines
- Computer skills including MS Office applications
- Able to analyse situations and make judgments e.g. resolving issues for patients, when to refer to other members of the team
- Be able to manage uncertainty
- Be able to manage conflict
- Able to plan and organise own time and workload and cope with last minute changes.
Desirable
- NVQ level 2 in Customer Service
- Previous Customer Care training
- Experience of working as a medical receptionist or in a similar customer facing role
- Experience of working as a medical receptionist or in a similar customer facing role
Qualifications
Essential
- Educated to O level / GCSE standard - grade C and above in Maths, English
- Numerate, and IT literate including use of MS Word and MS Excel at least at intermediate level
Desirable
- AMSPAR certificate in General Practice
- NVQ level 2 in Customer Service
- Educated to A Level standard
- Formal qualification in IT (e.g. CLAIT, ECDL)
Experience
Essential
- Experience of working in a Clerical/Administration/Reception/Customer service role
- Enjoys a fast paced and a challenging work environment
- Flexible
- Demonstrate an understanding of the role of the GP Administrator
Desirable
- Experience of working in a GP setting
- NHS or recent practice experience
- Experience in using SystmOne
Person Specification
Knowledge and skills
Essential
- Ability to relate to the interviewing team and personality to match the culture of our Practice
- Excellent communication skills, both written and oral. Able to communicate with a wide range of people at all levels of the organisation.
- Ability to work on own initiative or as part of a larger team
- Excellent time management and ability to work to deadlines
- Computer skills including MS Office applications
- Able to analyse situations and make judgments e.g. resolving issues for patients, when to refer to other members of the team
- Be able to manage uncertainty
- Be able to manage conflict
- Able to plan and organise own time and workload and cope with last minute changes.
Desirable
- NVQ level 2 in Customer Service
- Previous Customer Care training
- Experience of working as a medical receptionist or in a similar customer facing role
- Experience of working as a medical receptionist or in a similar customer facing role
Qualifications
Essential
- Educated to O level / GCSE standard - grade C and above in Maths, English
- Numerate, and IT literate including use of MS Word and MS Excel at least at intermediate level
Desirable
- AMSPAR certificate in General Practice
- NVQ level 2 in Customer Service
- Educated to A Level standard
- Formal qualification in IT (e.g. CLAIT, ECDL)
Experience
Essential
- Experience of working in a Clerical/Administration/Reception/Customer service role
- Enjoys a fast paced and a challenging work environment
- Flexible
- Demonstrate an understanding of the role of the GP Administrator
Desirable
- Experience of working in a GP setting
- NHS or recent practice experience
- Experience in using SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.