Middle Chare Medical Group

Medical Administrator

The closing date is 04 July 2025

Job summary

We are currently looking to recruit 2 part-time medical receptionists/ administrators to join our team. This post will be based across 3 sites; Middle Chare Surgery and Bridge End Surgery based in Chester Le Street and Woodlands Surgery in Rickleton. Hours are between 8am and 6pm Monday, Tuesday, Thursday, Friday and 8am - 8pm on a Wednesday to meet the needs of the surgery. Exact details to be discussed. The successful candidate will be patient focused, a good team player and flexible in their approach.

Main duties of the job

Being adaptable, working well as a team and providing a positive experience are essential for the role of Admin/ Receptionist. Your role will be to deal with all general enquiries, explain procedures and make new and follow-up appointments, action medication queries, repeat prescriptions, online repeat prescription requests in a prompt manner. You will be expected to communicate effectively with patients, medical professionals, hospitals and any other 3rd party providers. You will be responsible for using care navigation to signpost patients to the most appropriate service so they are seen in the quickest most efficient way.

About us

The 3 practices are all friendly GP practices with well established teams and a Good rating from CQC. Together we have approximately 18000 patients. We are committed to our patients individual needs and treat all patients with dignity, respect and compassion. We provide an ethos of openness and integrity whilst maintaining strict patient confidentiality. We maintain a motivated and fulfilled team by upholding continuing professional development, promoting a friendly working environment, developing strong working relationships and encourage collaborative team-working.

Date posted

19 June 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3122-23-0353

Job locations

Middle Chare

Chester le Street

Co Durham

DH3 3QD

Vigo Lane

Rickleton

Washington

Tyne And Wear

NE38 9EJ

Bridge End Surgery

Bridge End

Chester Le Street

County Durham

DH3 3SL

Job description

Job responsibilities

You will be responsible for administrative functions, including but not limited to:

Reception duties providing a positive patient experience, information, advice and signposting

Telephone receive and make telephone calls and respond to voicemails as required

Handling clinical specimens ensuring correct details and appropriate handover

Appointments use GP systems to book, manage and cancel appointments

Patient record management record all patient contacts and ensure timely and accurate data entry

Ensure escalation of issues or urgent clinical cases to the appropriate person

Patient administration and filing support patients with paperwork, registration and record management

Results use of clinical systems to respond to patient result requests

Printing, scanning and photocopying ensuring information is uploaded to records

Workflow processing letters and ensuring continuity of care

Patient tasks and emails/E-consults

Prescriptions including repeat prescriptions

General administrative duties

Handle sensitive and confidential information

Recognise and report issues relating to safeguarding vulnerable children and adults