Medical Receptionist

Ashby Turn Primary Care Centre

Information:

This job is now closed

Job overview

Job Overview

Ashby Turn Primary Care Centre are looking for a full time Receptionist to provide high quality reception and administrative support to the practice.

The successful candidate must have excellent communication skills and be competent with IT in the workplace preferably with a receptionist /customer service background.

Experience in a Primary Care setting is not essential as full training will be provided.

Main duties of the job

Main duties of the job

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Full job description is attached.

About us

About us

We are a friendly and well established semi-rural GP practice with a patient list size of approx. 12,700 patients.

Clinically we have 4 GP Partners, 2 Salaried GPs, 3 ANPs, 2 Practice Nurses, 2 HCAs and a Phlebotomist. We are a large training practice supporting GP registrars and medical students.

Operationally the practice is managed by The Business manager, Operations Manager, IT, Admin and Reception Supervisors.

Job description

Job responsibilities

Job Description

The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Supervisor, dependent on current and evolving Practice workload and staffing levels:

  • Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

  • Undertake a variety of administrative duties to assist in the smooth running of the Practice including clerical support to clinical staff and other members of the Practice team

  • Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

  • Opening up/locking-up of Practice premises and maintaining security in accordance with Practice procedures
  • Maintaining and monitoring the Practice appointments system
  • Processing personal and telephone requests for appointments, visits, telephone and online consultations and ensuring callers are directed to the appropriate healthcare professional
  • Taking messages and passing on information
  • Filing and retrieving paperwork
  • Processing repeat prescriptions in accordance with Practice guidelines
  • Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
  • Providing clerical assistance to Practice from time to time, including word/data processing, filing, photocopying, scanning and summarising patient records
  • Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Person Specification

Experience

Essential

  • Experience of dealing with the public/customer service experience

Desirable

  • Experience of working in a GP Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ashby Turn Primary Care Centre

Address

The Link

Scunthorpe

North Lincolnshire

DN16 2UT


Employer's website

https://www.ashbyturnprimarycarecentre.nhs.uk/

Date posted

07 December 2020

Pay scheme

Other

Salary

Negotiable

Contract

Permanent

Working pattern

Full-time

Reference number

A3107-20-7590

Job locations

The Link

Scunthorpe

North Lincolnshire

DN16 2UT


Supporting documents

For help with your application, contact:

Lucy Aisthorpe

lucy.aisthorpe@nhs.net

01724842051

If there's technical issues with the website, contact:

Email:

nhsbsa.nhsjobs@nhsbsa.nhs.uk

Telephone:

0300 330 1013

Outside UK:

+44 300 330 1013

Opening times:

Monday to Friday: 8am to 6pm

Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.