Job summary
West View Surgery has a vacancy for a Medical Receptionist.
This is an essential front-line role at the practice, where you will play a vital role in joining our team where you will be speaking to patients and other stakeholders on the telephone and in person, managing patient referrals, processing clinical documentation amongst other essential tasks. The role of the Medical Receptionist is varied and challenging.
Main duties of the job
There may be on occasion, a requirement to carry out other tasks;
this will be dependent upon factors such as workload/staffing levels:
a. Deal with all general
enquiries
b. Provide an effective and
efficient reception service to patients and all other visitors to the practice.
c. Maintaining and monitoring
the practice appointment system
d. Process personal,
telephone and e-requests for appointments
e. Answer incoming phone
calls, transferring calls or dealing with the callers request appropriately
f. Signpost patients to the
correct service
g. Initiating contact with
and responding to, requests from patients, team members and external agencies
h. Data entry of patient
registrations and relevant patient information as required
i. Input data into the
patients healthcare records as necessary
j. Ensuring all letters,
reports, results etc are scanned and filed promptly, ensuring that all recent
correspondence is available when patients are seen
k. Creating clinical
referrals via
the e-referral system
l. Manage all queries as
necessary in an efficient manner
m. Carry out system searches
as requested
n. Summarise new patient
medical records
o. Process patient deductions
via the PCSE portal
p. Maintain a clean, tidy,
effective working area at all times
q. Support all clinical staff
with general tasks as requested
r. Requesting patient
investigations via the ICE system
About us
West View Surgery is a small single handed GP surgery, based within Stanhope Parade Health Centre, South Shields (opposite chichester metro station).
We are a small, friendly and flexible team offering excellent working conditions.
Job description
Job responsibilities
The
following are the core responsibilities of the Medical Receptionist. There
may be on occasion, a requirement to carry out other tasks; this will be
dependent upon factors such as workload and staffing levels:
a.
Acting as a 'first point of contact' with patients over the telephone and in person at the reception desk.
b.
Liaising
with external agencies such as hospitals and community services, ensuring
referrals are processed efficiently.
c.
Manage
all enquires in an effective manner.
d.
Maintain
an accurate referrals database.
e.
Process
calling letters as requested.
f.
Scanning
of patient related documentation and attaching scanned documents to patients
healthcare records.
g.
Input
data into the patients healthcare records as necessary.
h.
Process
referrals using the electronic referral system (ERS).
i.
Process
requests for information i.e. SAR, insurance / solicitors letters and DVLA forms.
j.
Read
code data on Emis Web.
k.
Answer
incoming phone calls, transferring calls or dealing with the callers request appropriately.
l.
Manage
all administrative queries as necessary.
m.
Carry
out system searches as requested.
n.
Maintain
a clean, tidy, effective working area at all times.
o.
Support
all clinical staff with general administrative tasks as requested.
p.
Process
new patient registrations.
q.
Process
patient deductions.
r. Provide front of house reception cover.
s. Process prescription requests.
Job description
Job responsibilities
The
following are the core responsibilities of the Medical Receptionist. There
may be on occasion, a requirement to carry out other tasks; this will be
dependent upon factors such as workload and staffing levels:
a.
Acting as a 'first point of contact' with patients over the telephone and in person at the reception desk.
b.
Liaising
with external agencies such as hospitals and community services, ensuring
referrals are processed efficiently.
c.
Manage
all enquires in an effective manner.
d.
Maintain
an accurate referrals database.
e.
Process
calling letters as requested.
f.
Scanning
of patient related documentation and attaching scanned documents to patients
healthcare records.
g.
Input
data into the patients healthcare records as necessary.
h.
Process
referrals using the electronic referral system (ERS).
i.
Process
requests for information i.e. SAR, insurance / solicitors letters and DVLA forms.
j.
Read
code data on Emis Web.
k.
Answer
incoming phone calls, transferring calls or dealing with the callers request appropriately.
l.
Manage
all administrative queries as necessary.
m.
Carry
out system searches as requested.
n.
Maintain
a clean, tidy, effective working area at all times.
o.
Support
all clinical staff with general administrative tasks as requested.
p.
Process
new patient registrations.
q.
Process
patient deductions.
r. Provide front of house reception cover.
s. Process prescription requests.
Person Specification
Experience
Essential
- * Experience of working in a GP surgery
- * Experience of administrative duties
- * Experience of using EMIS Web
- * Experience of using eRS
- * Experience of working in a health care setting.
- * Excellent communication skills (written and oral)
- * Strong IT skills
- * Clear, polite telephone manner
- * Competent in the use of Office and OutlookEffective time management (Planning & Organising)
- * Ability to work as a team member and autonomously
- * Good interpersonal skills
- * Problem solving & analytical skills
- * Ability to follow policy and procedure
Qualifications
Essential
- * Educated to GCSE level or equivalent
- * GCSE Mathematics & English (C or above)
Desirable
- * NVQ Level 2 in Health and Social Care or Business Administration
Person Specification
Experience
Essential
- * Experience of working in a GP surgery
- * Experience of administrative duties
- * Experience of using EMIS Web
- * Experience of using eRS
- * Experience of working in a health care setting.
- * Excellent communication skills (written and oral)
- * Strong IT skills
- * Clear, polite telephone manner
- * Competent in the use of Office and OutlookEffective time management (Planning & Organising)
- * Ability to work as a team member and autonomously
- * Good interpersonal skills
- * Problem solving & analytical skills
- * Ability to follow policy and procedure
Qualifications
Essential
- * Educated to GCSE level or equivalent
- * GCSE Mathematics & English (C or above)
Desirable
- * NVQ Level 2 in Health and Social Care or Business Administration
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
