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Heath Lane Medical Centre

Patient Services Team Member

The closing date is 26 August 2025

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Job summary

We are currently seeking a reliable, resilient, hard-working and organised Part-Time employee to join our Patient services team .This is a fantastic opportunity for someone who enjoys working in a healthcare setting and is looking to make a positive difference in the local community.

Main duties of the job

  • Ensuring patient queries are dealt with efficiently and effectively whether by online, phone or in person
  • Ensuring calls are answered promptly and in line with practice protocols
  • Ensuring all requests for appointments both routine and emergency are signposted correctly
  • To process repeat prescription requests
  • To advise patients re lab results as directed
  • Provide annual leave and sickness cover where required

About us

We are a practice of 7500 patients situated in the Boughton Heath area of Chester. We have a clinical team of GPs, ANPs and Practice Nurses delivering high quality health care. The practice is one of four in the Chester East Primary Care Network (PCN). We work closely with our PCN colleagues and are further developing our workforce as a group. The PCN has recently employed a team of Care coordinators, clinical pharmacists, and a Pharmacy Technician. We also have Mental Health and Social Prescribing Link workers.

Details

Date posted

23 July 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A3095-25-0000

Job locations

Heath Lane

Chester

CH3 5UJ


Job description

Job responsibilities

  • Greeting patients and visitors in a professional and welcoming manner
  • Answering phone calls and handling patient inquiries efficiently
  • Booking and managing patient appointments using the practices electronic system
  • Completing daily patient tasks
  • Filing of results
  • Processing repeat prescriptions and dealing with medication queries
  • Maintaining patient records and ensuring accurate data entry
  • Assisting in the smooth running of the practice by supporting clinical and non-clinical staff
  • Liaising with medical staff and external services as required
  • Always adhering to confidentiality and data protection policies

Job description

Job responsibilities

  • Greeting patients and visitors in a professional and welcoming manner
  • Answering phone calls and handling patient inquiries efficiently
  • Booking and managing patient appointments using the practices electronic system
  • Completing daily patient tasks
  • Filing of results
  • Processing repeat prescriptions and dealing with medication queries
  • Maintaining patient records and ensuring accurate data entry
  • Assisting in the smooth running of the practice by supporting clinical and non-clinical staff
  • Liaising with medical staff and external services as required
  • Always adhering to confidentiality and data protection policies

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Skills

Essential

  • Good communication skills
  • Reliable and responsible.
  • Works well within a Team.
  • Ability to support colleagues
  • Ability to work in a fast and challenging environment.

Desirable

  • Basic IT skills, including Microsoft package, Excel and Word
  • Knowledge of NHS and working procedures

Experience

Desirable

  • Experience of working with a Reception Team preferably within Primary Care
  • Primary Care Experience.
  • Working knowledge of EMIS, AccuRx and Docman
Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Skills

Essential

  • Good communication skills
  • Reliable and responsible.
  • Works well within a Team.
  • Ability to support colleagues
  • Ability to work in a fast and challenging environment.

Desirable

  • Basic IT skills, including Microsoft package, Excel and Word
  • Knowledge of NHS and working procedures

Experience

Desirable

  • Experience of working with a Reception Team preferably within Primary Care
  • Primary Care Experience.
  • Working knowledge of EMIS, AccuRx and Docman

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Heath Lane Medical Centre

Address

Heath Lane

Chester

CH3 5UJ


Employer's website

https://www.heathlanemedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Heath Lane Medical Centre

Address

Heath Lane

Chester

CH3 5UJ


Employer's website

https://www.heathlanemedicalcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operations Manager

Amy Bellis

amy.bellis1@nhs.net

01244563105

Details

Date posted

23 July 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A3095-25-0000

Job locations

Heath Lane

Chester

CH3 5UJ


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