Senior receptionist/ Administrator

Job description

Job responsibilities

Reception Duties:

• Greet and assist patients.
• Manage appointment bookings, cancellations, and queries using the clinical system.
• Process incoming and outgoing communications including emails, letters, and prescriptions.
• Handle patient requests for medical information in line with data protection and confidentiality guidelines.

1. Support clinical staff with administrative tasks as required.

• Ensure the reception area is clean, organised, and welcoming.

Team Leadership & Support:

• Act as the first point of contact for reception staff queries or concerns.
• Organise and lead team meetings or briefings as needed.
• Assist in training and onboarding of new reception staff.
• Monitor performance and provide informal coaching to help staff meet expectations.
• Promote a positive team culture and encourage collaboration and mutual respect.

HR & Staff Support:

• Support the Practice Manager with maintaining staff records, including absence, sickness, training, and annual leave logs.
• Assist with the recruitment process (posting adverts, scheduling interviews, preparing induction packs).
• Coordinate mandatory training and appraisals by sending reminders and updating training logs.
• Support staff wellbeing initiatives and help address concerns around workload, stress, or conflict, escalating where appropriate.
• Help ensure compliance with employment law and HR policies.
• Contribute to the development of policies and procedures that support staff welfare and retention.

Person Specification

Experience

Essential

• Person Specification
• Essential:
• Experience in a receptionist or administrative role, preferably in a healthcare setting
• Strong interpersonal and communication skills
• Ability to handle confidential information with discretion
• Organisational and time management skills
• A team player with a supportive, proactive attitude
• Competent in using clinical or administrative IT systems (e.g., EMIS, SystmOne)

Desirable

• Desirable:
• Previous experience in a senior or supervisory role
• Basic HR or people management training
• Knowledge of NHS policies and procedures
• Understanding of HR best practices and employment law basics

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bounces Road Surgery

Address

Forest Primary Care Centre

308A Hertford Road

Edmonton

London

N9 7HD

Employer's website

https://www.bouncesroadpractice.nhs.uk/ (Opens in a new tab)