Administrator to support Somerset NHS menopause service

Job summary

This is a 15 hour post.

The Somerset NHS Menopause Service is currently in its second year of funding and has just received funding confirmation for 2024/25 and 25/26. The service is due to expand in 2024 and we are looking to employ a dedicated administrator to support the service in early 2024.

Main duties of the job

Accept email referrals to the service and register patient on the EMIS clinical system

Check enough information is provided and liaise with the referring practice if more information needed

Manage email queries, highlighting urgent issues to the doctors as needed

Invite patients to attend appointment if required (all letters triaged by Dr Balfour)

Maintain the appointment book for menopause clinics, keeping an urgent list to call on in case of late cancellations.

Liaising with and advising patients on issues and queries

Process Advice & Guidance letters and clinic letters

Assist with service monitoring requirements and service development where appropriate

Any other duties appropriate to the role of an administrator and working in collaboration with the secretarial team providing support to the practice clinicians and management as required.

About us

services to our patients whilst maintaining a friendly and positive working atmosphere for our staff. The successful candidate will be flexible and approachable and will have the ability to work in a team and independently. They will assist in all administrative functions for the Somerset NHS Menopause Service providing support to the two GPs running the service and to patients accessing the service. They will work alongside the secretarial team in a cooperative and mutually supportive manner establishing and maintaining good working relationships to deliver excellent support and service to Somerset patients referred to the service as well as the occasional practice patient where required.