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Receptionist / Care Navigator

Wye Surgery

The closing date is 15 December 2024

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Job summary

Wye Surgery is recruiting full and part time Receptionists / Care Navigators.

The successful applicants will be working as part of our friendly, caring and supportive team in a beautiful village setting. There are excellent transport links from Ashford and Canterbury and the train station is a few minutes walk from the practice. Free staff parking is available onsite.

We are looking for people with:

  • Excellent customer services skills
  • Previous clerical experience
  • Experience of Microsoft Office and databases
  • Excellent standards of literacy
  • Excellent communication skills
  • The ability to work as part of a team and autonomously when required
  • The ability to work well under pressure
  • Flexibility able to cover sickness and holidays
  • An understanding of the importance of confidentiality

General Practice experience is desirable (document workflow, insurances and SARS) but not essential as full training will be given.

You must have the flexibility to cover additional hours when required, including until 8pm on Tuesday's and Thursday's.

We will be looking to start people in post as soon as possible.

Main duties of the job

The role will include:

  • Ensuring our patients have a positive experience at the surgery.
  • Booking appointments over the telephone and face to face.
  • Dealing with enquiries.
  • Completing new patient registrations
  • Processing patient documentation including Docman Workflow
  • Dealing with surgery administration including insurances and SARS.

About us

You will be working as part of our friendly reception and administration team. Wye Surgery is a CQC rated outstanding practice with 10,000 patients. We are a training practice with an on site dispensary.

Date posted

26 November 2024

Pay scheme

Other

Salary

£12 to £12.50 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A3084-24-0008

Job locations

Wye Surgery

67 Oxenturn Road

Wye

Ashford

Kent

TN25 5AY


Job description

Job responsibilities

Ensure that the Practice is ready for opening at the required time and that all equipment, rooms and facilities are in good working order. Any faults to be reported to the Supervisor or Practice Manager immediately

Attend to patients both face to face and on the telephone

Dealing with requests for home visits both on the phone and by the District Nursing team

Booking of appointments on to the clinical system, including allocating of E-consults

Complete patient administrative tasks in Docman & Emis

Assisting patients wishing to register with paperwork as required, registering onto the clinical system in a timely manner

Receiving new patients medical records and logging as required

Pulling and distributing medical records as required by Doctors or for change of address, insurance reports etc.

Safe guarding patients privacy and confidentiality at all times

Deal with all outgoing post

Ensuring reception waiting area is kept clean and tidy at all times

Ensuring that all messages or unresolved matters are passed on to other members of the reception team

Ensuring the reception desk is kept sufficiently supplied of all relevant documents

Complete shredding and filing in a timely manner

Completing any in-house or external training as required by the Practice

Acting as a chaperone when required, once training has been given

Carry out kitchen and security checks at the end of the day

Ensure that tasks of absent members of the team are carried out during leave or sickness

Each receptionist will have specific administrative tasks that they have been allocated, these will be reviewed on a regular basis with the Supervisor/Practice Manger and should be carried out as per the relevant protocols and procedures in place.

Job description

Job responsibilities

Ensure that the Practice is ready for opening at the required time and that all equipment, rooms and facilities are in good working order. Any faults to be reported to the Supervisor or Practice Manager immediately

Attend to patients both face to face and on the telephone

Dealing with requests for home visits both on the phone and by the District Nursing team

Booking of appointments on to the clinical system, including allocating of E-consults

Complete patient administrative tasks in Docman & Emis

Assisting patients wishing to register with paperwork as required, registering onto the clinical system in a timely manner

Receiving new patients medical records and logging as required

Pulling and distributing medical records as required by Doctors or for change of address, insurance reports etc.

Safe guarding patients privacy and confidentiality at all times

Deal with all outgoing post

Ensuring reception waiting area is kept clean and tidy at all times

Ensuring that all messages or unresolved matters are passed on to other members of the reception team

Ensuring the reception desk is kept sufficiently supplied of all relevant documents

Complete shredding and filing in a timely manner

Completing any in-house or external training as required by the Practice

Acting as a chaperone when required, once training has been given

Carry out kitchen and security checks at the end of the day

Ensure that tasks of absent members of the team are carried out during leave or sickness

Each receptionist will have specific administrative tasks that they have been allocated, these will be reviewed on a regular basis with the Supervisor/Practice Manger and should be carried out as per the relevant protocols and procedures in place.

Person Specification

Experience

Essential

  • Previous clerical experience
  • Knowledge of modern office procedures/Microsoft/Word/Excel and Outlook
  • Good standards of literacy and numeracy
  • Understanding of confidentiality and GDPR.
  • Good communication skills written and oral
  • Ability to organise and manage time
  • Ability to use own judgement
  • Ability to work as part of a team supporting others when under pressure
  • Ability to seek guidance from colleagues when required.
  • Patient tolerant tactful and discreet
  • Enthusiastic, honest, willing and reliable
  • Accurate & thorough approach
  • Awareness of diversity issues and works in a positive non-discriminative way
  • Willingness to take responsibility for maintaining confidentiality of information held by the practice
  • Commitment to personal and professional development
  • Reliable & flexible of working hours
  • Sense of humour
  • Able to work between the hours of 08:00 20:00
  • Understanding the need to respond to national emergencies
Person Specification

Experience

Essential

  • Previous clerical experience
  • Knowledge of modern office procedures/Microsoft/Word/Excel and Outlook
  • Good standards of literacy and numeracy
  • Understanding of confidentiality and GDPR.
  • Good communication skills written and oral
  • Ability to organise and manage time
  • Ability to use own judgement
  • Ability to work as part of a team supporting others when under pressure
  • Ability to seek guidance from colleagues when required.
  • Patient tolerant tactful and discreet
  • Enthusiastic, honest, willing and reliable
  • Accurate & thorough approach
  • Awareness of diversity issues and works in a positive non-discriminative way
  • Willingness to take responsibility for maintaining confidentiality of information held by the practice
  • Commitment to personal and professional development
  • Reliable & flexible of working hours
  • Sense of humour
  • Able to work between the hours of 08:00 20:00
  • Understanding the need to respond to national emergencies

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wye Surgery

Address

Wye Surgery

67 Oxenturn Road

Wye

Ashford

Kent

TN25 5AY


Employer's website

https://www.wyesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Wye Surgery

Address

Wye Surgery

67 Oxenturn Road

Wye

Ashford

Kent

TN25 5AY


Employer's website

https://www.wyesurgery.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Tara Wilson

tara.wilson12@nhs.net

Date posted

26 November 2024

Pay scheme

Other

Salary

£12 to £12.50 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A3084-24-0008

Job locations

Wye Surgery

67 Oxenturn Road

Wye

Ashford

Kent

TN25 5AY


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