Job summary
We are looking for a Medical
Receptionist to join our busy, friendly reception team.
The ideal candidates will
ideally have some reception experience and be capable of multi-tasking as you
will be assisting patients both on the telephone and face to face. You will be the
first point of contact for all patients.
You will be motivated,
hard-working, enthusiastic, professional at all times, friendly and flexible.
Main duties of the job
You will be expected to receive, assist and direct patients either in person or via phone in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Ensure that enquiries from patients are efficiently handled.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
About us
We are a large friendly teaching GP practice
with over 14,000 patients and a team of enthusiastic, multi-disciplinary and
friendly staff. We require a Medical Receptionist with initiative, drive,
strong interpersonal, admin and IT skills
Working hours for this role are between 7am -7pm Monday - Friday
Experience is preferred, however full training will be provided for applicants with transferable skills.
Please fully complete the application with as much information as possible
Job description
Job responsibilities
Main duties of the job
- Meet and greet patients and visitors to the practice.
- Answering incoming telephone calls, ensuring calls are documented (where required) and redirected accordingly.
- Book, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system.
- Be available to work 4-5 days with varying shift patterns
- Deal with patient queries which may include liaising with other medical professionals.
- Ensure all tasks sent by GPs and admin staff are dealt on timely basis
- Ensure clinical rooms, reception and waiting areas are kept neat and tidy and equipped.
- Keep up to date with mandatory training.
- Always Work safely in accordance with GDPR Legislative requirements and Practice Policy and Procedures.
- Deal with home visit requests ensuring they are entered on computer with the patient records
- Using the practice online booking system -ACCURX. This will include but not limited to, booking in patients as advised by the Duty Doctor, assist in all queries related to the online triage, submitting requests on behalf of patients where necessary & completing triage requests in a timely manner.
Administration
- To assist with all practice based reception admin tasks as directed
- To have a thorough knowledge of all practice procedures.
- To work in accordance with practice policies/protocols and processes
- Any other tasks allocated by managers
Other Tasks
- Clear and stock rooms after surgeries
- Any other tasks allocated by managers
- Monitoring Accurx triage system
- Ensuring all daily tasks are up to date and complete
Job description
Job responsibilities
Main duties of the job
- Meet and greet patients and visitors to the practice.
- Answering incoming telephone calls, ensuring calls are documented (where required) and redirected accordingly.
- Book, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system.
- Be available to work 4-5 days with varying shift patterns
- Deal with patient queries which may include liaising with other medical professionals.
- Ensure all tasks sent by GPs and admin staff are dealt on timely basis
- Ensure clinical rooms, reception and waiting areas are kept neat and tidy and equipped.
- Keep up to date with mandatory training.
- Always Work safely in accordance with GDPR Legislative requirements and Practice Policy and Procedures.
- Deal with home visit requests ensuring they are entered on computer with the patient records
- Using the practice online booking system -ACCURX. This will include but not limited to, booking in patients as advised by the Duty Doctor, assist in all queries related to the online triage, submitting requests on behalf of patients where necessary & completing triage requests in a timely manner.
Administration
- To assist with all practice based reception admin tasks as directed
- To have a thorough knowledge of all practice procedures.
- To work in accordance with practice policies/protocols and processes
- Any other tasks allocated by managers
Other Tasks
- Clear and stock rooms after surgeries
- Any other tasks allocated by managers
- Monitoring Accurx triage system
- Ensuring all daily tasks are up to date and complete
Person Specification
Experience
Essential
- Essential
- GCSE grade A to C in English and Maths or equivalent.
- Customer service and front reception experience
- Excellent IT skills
- Confident telephone manner
- Excellent written and verbal communication skills
- Flexibility to work additional hours
- Time management skills
Desirable
- Desirable
- Previous experience working in a GP practice
Person Specification
Experience
Essential
- Essential
- GCSE grade A to C in English and Maths or equivalent.
- Customer service and front reception experience
- Excellent IT skills
- Confident telephone manner
- Excellent written and verbal communication skills
- Flexibility to work additional hours
- Time management skills
Desirable
- Desirable
- Previous experience working in a GP practice
