Job summary
We are a large busy GP practice
located over two sites in Bramhall and Shaw Heath.
We are looking to employ a medical receptionist with excellent communication and telephone skills who will be available to work
across our 2 sites.
As the first point of contact,
this role is integral to our approach to patient care, both face to face and on
the telephone.
Main duties of the job
Be available to work 4-5 days with
varying shift patterns.
You will be expected to receive,
assist and direct patients either in person or via phone in accessing the
appropriate service or healthcare professional in a courteous, efficient and
effective way.
Ensure that enquiries from
patients are efficiently handled.
Provide general assistance to
the practice team and project a positive and friendly image to patients and
other visitors, either in person or via the telephone
About us
We are a large friendly teaching GP practice with over
14,000 patients and a team of enthusiastic, multi-disciplinary and friendly
staff. We require a Medical Receptionist with initiative, drive, strong
interpersonal, admin and IT skills
Job description
Job responsibilities
We are seeking a Medical Receptionist to join our team of busy receptionists, working across two sites.
Main duties will include but are not limited to the following:
Receive, assist and direct patients in person or via phone in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Ensure that enquiries from patients are efficiently handled in a warm and friendly manner.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Representing the Practice in a professional way at all times.
Understanding the importance of patient confidentiality.
Job responsibilities:
Reception
- Process appointment requests from patients by telephone, in person & online.
- Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Deal with home visit requests ensuring they are entered on computer with the patient records
- Using the practice online booking system -ACCURX. This will include but not limited to, booking in patients as advised by the Duty Doctor, assist in all queries related to the online triage, submitting requests on behalf of patients where necessary & completing triage requests in a timely manner.
Administration
- To assist with all practice based reception admin tasks as directed
- To have a thorough knowledge of all practice procedures.
- To work in accordance with practice policies/protocols and processes
- Any other tasks allocated by managers
Other Tasks
- Clear and stock rooms after surgeries
- Any other tasks allocated by managers
- Monitoring the practice emails
- Monitoring Accurx triage system
- Ensuring all daily tasks are up to date and complete
Working hours for this role are between 7am -7pm Monday - Friday
Experience is preferred, however full training will be provided for applicants with transferable skills.
Please fully complete the application with as much information as possible.
Job description
Job responsibilities
We are seeking a Medical Receptionist to join our team of busy receptionists, working across two sites.
Main duties will include but are not limited to the following:
Receive, assist and direct patients in person or via phone in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Ensure that enquiries from patients are efficiently handled in a warm and friendly manner.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Representing the Practice in a professional way at all times.
Understanding the importance of patient confidentiality.
Job responsibilities:
Reception
- Process appointment requests from patients by telephone, in person & online.
- Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Deal with home visit requests ensuring they are entered on computer with the patient records
- Using the practice online booking system -ACCURX. This will include but not limited to, booking in patients as advised by the Duty Doctor, assist in all queries related to the online triage, submitting requests on behalf of patients where necessary & completing triage requests in a timely manner.
Administration
- To assist with all practice based reception admin tasks as directed
- To have a thorough knowledge of all practice procedures.
- To work in accordance with practice policies/protocols and processes
- Any other tasks allocated by managers
Other Tasks
- Clear and stock rooms after surgeries
- Any other tasks allocated by managers
- Monitoring the practice emails
- Monitoring Accurx triage system
- Ensuring all daily tasks are up to date and complete
Working hours for this role are between 7am -7pm Monday - Friday
Experience is preferred, however full training will be provided for applicants with transferable skills.
Please fully complete the application with as much information as possible.
Person Specification
Qualifications
Essential
- Excellent interpersonal skills
- Team player
- Proficient in the use of MS word/excel
Desirable
- Previous General Practice experience
- GCSE grade C or above
- Full training will be given to applicants with relevant transferable skills
Person Specification
Qualifications
Essential
- Excellent interpersonal skills
- Team player
- Proficient in the use of MS word/excel
Desirable
- Previous General Practice experience
- GCSE grade C or above
- Full training will be given to applicants with relevant transferable skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
