Job summary
An exciting opportunity has arisen for a appointments administrator at Albany House Medical Centre.
We are looking for a flexible and hardworking individual with good organisational and communication skills. You will take pride in your working ethic and be willing to go that extra mile to help our patients.
Previous knowledge or experience of working in a medicine/GP Practice environment is preferable but not essential as training will be given to the right candidate.
- Monday, Wednesday and Friday 13:00 - 18:30 and Tuesday and Thursday 08:30 - 13:00, totalling 25.5 hours a week
The successful candidate will be an essential part of a team that prides itself on optimum patient experience within Albany House Medical Centre.
You will also be required to work a Saturday morning (8am-12pm) on a Rota basis which is roughly 1 Saturday in 10.
Main duties of the job
Key responsibilities
To work in a team under the guidance of the Operations Manager to carry out the following:
- Receiving patients, consulting with members of practice team
- Processing telephone requests for appointments, and completing Anima Health triage application diligently for a clinician to adequately review and navigate to the most appropriate healthcare service/professional.
- Monitoring Anima Health and ensuring all tasks and actions are completed adequately and in a timely manner
- Navigate personal telephoneinquiries to the relevant internal/external services
- Taking messages and passing on information to the appropriate team/professional
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Ensure that system is operational at the beginning of each day
- Chaperoning
- Other Misc Admin duties.
About us
ABOUT ALBANY HOUSE, OUR VALUES AND BEHAVIOURS
Our purpose is to deliver the best possible care for all the people who visit our practices, either as patients, the public or as staff.
As one of the largest and busiest GP Practice in Wellingborough, our vision is to move from where we are now to where we want to be, the journey from good to great.
In undertaking this role you are expected at all times to behave in accordance with our practice values which demonstrate your commitment to the delivery of high quality services to patients. This will be in accordance with agreed objectives, quality standards, and resource constraints.
Job description
Job responsibilities
General Information
JOB TITLE: ADMINISTRATOR: Appointments (part time) DEPARTMENT: Administration
ABOUT ALBANY HOUSE, OUR VALUES AND BEHAVIOURS
Our purpose is to deliver the best possible care for all the people who visit our practices, either as patients, the public or as staff.
As one of the largest and busiest surgeries in Wellingborough, our vision is to move from where we are now to where we want to be, the journey from good to great.
In undertaking this role you are expected at all times to behave in accordance with our practice values which demonstrate your commitment to the delivery of high quality services to patients. This will be in accordance with agreed objectives, quality standards, and resource constraints.
Our values are:
We treat patients, service users, and each other with kindness, dignity and respect Services are always designed around the Patient. We deliver services that are well managed, efficient, convenient and accessible for patients We do what we say we are going to do We are one team and work best when we work together
Key responsibilities
- Manage, administer and deal with all appointment enquiries and queries from patients, staff and general public including arrangingand managing visits if required
- Other administrative duties deemed relevant to the role
- Lease with external partners
- Treat EVERY patient, staff member and general public with respect and dignity
- Making, canceling and re-arranging appointments
- Other administrative duties
- Carry out other administrative duties as required to cover other staff absence and in times of increased activity
Job description
Job responsibilities
General Information
JOB TITLE: ADMINISTRATOR: Appointments (part time) DEPARTMENT: Administration
ABOUT ALBANY HOUSE, OUR VALUES AND BEHAVIOURS
Our purpose is to deliver the best possible care for all the people who visit our practices, either as patients, the public or as staff.
As one of the largest and busiest surgeries in Wellingborough, our vision is to move from where we are now to where we want to be, the journey from good to great.
In undertaking this role you are expected at all times to behave in accordance with our practice values which demonstrate your commitment to the delivery of high quality services to patients. This will be in accordance with agreed objectives, quality standards, and resource constraints.
Our values are:
We treat patients, service users, and each other with kindness, dignity and respect Services are always designed around the Patient. We deliver services that are well managed, efficient, convenient and accessible for patients We do what we say we are going to do We are one team and work best when we work together
Key responsibilities
- Manage, administer and deal with all appointment enquiries and queries from patients, staff and general public including arrangingand managing visits if required
- Other administrative duties deemed relevant to the role
- Lease with external partners
- Treat EVERY patient, staff member and general public with respect and dignity
- Making, canceling and re-arranging appointments
- Other administrative duties
- Carry out other administrative duties as required to cover other staff absence and in times of increased activity
Person Specification
Experience
Desirable
- Experience of working within a Primary Care environment
- Experience with clinical systems (SystmOne)
Person Specification
Experience
Desirable
- Experience of working within a Primary Care environment
- Experience with clinical systems (SystmOne)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
