Job summary
An opportunity to join our highly efficient, friendly, dynamic and forward-thinking Contracts Team.
We are looking for a Contracts Co-ordinator who will be responsible for delegated
tasks and activity from the Head of Contracts relating to managing, overseeing
and auditing all of contracts of the GP practices within the H&F
partnership to optimise income capture against clinical activity within the
terms of all contracts.
Main duties of the job
The post holder will assist in ensuring there are robust systems and processes in place so that contract Key Performance Indicators (KPIs) and other performance measures are effectively monitored and delivered. The Contracts Co-ordinator will assist in ensuring the 5 practices within the H&F Partnership meet all the requirements of contracts commissioned. The post holder will play a crucial role in supporting and ensuring that Practices have an understanding of the contract requirements and indicators, are informed about performance and milestones on a regular basis. You will run campaigns for specific patient cohorts, run reports and searches on SystmOne.
Such other appropriate duties as required from Contracts Manager and the Partnership from time to time
About us
HFP Medical is a forward thinking Primary Care Network incorporating 5 large surgeries in and around Hammersmith. We are a single GP partnership with 23 partners.
We provide a supportive and collaborative environment and in addition to the usual benefits we offer a staff discount scheme, a wellness programme, a flex holiday scheme, flexible working hours, and opportunities for voluntary overtime.
You will work at one or more of our 5 Practices based across Hammersmith and Fulham.
We are an equal opportunities employer.
Job description
Job responsibilities
Keyresponsibilities:
- Support, assist and train staff to improve clinical coding and data capture
- Understand specific contracts so that they can be administered and monitored properly, including running reports and dashboards from SystmOne
- Audit and review data recording accuracy on a sample basis to ensure that clinical activity is accurately reflected in all claims for income. Including updating patient records with Read codes and other specific entries relating to income recognition
- Manage discrete projects relating to contract delivery against defined timescales and deliverables
- Manage call/recall for specific patient cohorts, identifying cohort correctly, data quality checks, and arranging and running the campaigns
- Liaise with operational staff and partners at all sites to highlight contract priorities, activity budgets, current performance, and to ensure key staff and partners understand key contract lines and associated work requirements, targets and timescales
- Work with staff at all sites to deliver contract income, being clear what is your responsibility to complete and what is responsibility for specific surgery staff
- Manage and complete specific reporting activity tasks relating to contract requirements
- To assist the Head of Contracts with any work delegated
General:
The post holder must, at all times, act honestly and openly and comply with relevant corporate governance requirements, employment legislation and standards of business conduct.
Post holders are expected to be familiar with, and comply with, all policies and procedures published by the H&F Partnership
Health and Safety Under the Health & Safety at Work Act (1974), it is the responsibility of the post holder at every level to take care of his / her own health and safety and that of others who may be affected by his / her acts at work.
Flexibility The post holder is expected to work flexibly to be able to meet the challenges and opportunities of working within H&F Partnership
This job description is not exhaustive. This job description is a reflection of the current position and the post holder is expected to view it as a guide rather than an exact description of all duties and responsibilities. It may be subject to variation from time to time.
The post holder will be required to undertake any other duties that may be required by the Line Manager, commensurate with the level of the post.
Job description
Job responsibilities
Keyresponsibilities:
- Support, assist and train staff to improve clinical coding and data capture
- Understand specific contracts so that they can be administered and monitored properly, including running reports and dashboards from SystmOne
- Audit and review data recording accuracy on a sample basis to ensure that clinical activity is accurately reflected in all claims for income. Including updating patient records with Read codes and other specific entries relating to income recognition
- Manage discrete projects relating to contract delivery against defined timescales and deliverables
- Manage call/recall for specific patient cohorts, identifying cohort correctly, data quality checks, and arranging and running the campaigns
- Liaise with operational staff and partners at all sites to highlight contract priorities, activity budgets, current performance, and to ensure key staff and partners understand key contract lines and associated work requirements, targets and timescales
- Work with staff at all sites to deliver contract income, being clear what is your responsibility to complete and what is responsibility for specific surgery staff
- Manage and complete specific reporting activity tasks relating to contract requirements
- To assist the Head of Contracts with any work delegated
General:
The post holder must, at all times, act honestly and openly and comply with relevant corporate governance requirements, employment legislation and standards of business conduct.
Post holders are expected to be familiar with, and comply with, all policies and procedures published by the H&F Partnership
Health and Safety Under the Health & Safety at Work Act (1974), it is the responsibility of the post holder at every level to take care of his / her own health and safety and that of others who may be affected by his / her acts at work.
Flexibility The post holder is expected to work flexibly to be able to meet the challenges and opportunities of working within H&F Partnership
This job description is not exhaustive. This job description is a reflection of the current position and the post holder is expected to view it as a guide rather than an exact description of all duties and responsibilities. It may be subject to variation from time to time.
The post holder will be required to undertake any other duties that may be required by the Line Manager, commensurate with the level of the post.
Person Specification
Qualifications
Essential
- Relevant experience in an administrative role within a GP surgery.
- Experience of dealing directly with service users or experience in a customer service role.
- Experience of working for a healthcare provider
- Strong administrative and organisational skills
- Fully IT literate, including use of Microsoft Office applications.
- A good telephone manner
- Able to work effectively with minimum supervision and under pressure at times
- Ability to work in a Team and collaborate effectively.
- Time Management and ability to prioritise workload.
- Problem-solving skills and the ability to come up with creative solutions to issues.
- Working knowledge of confidentiality and GDPR
- Working knowledge of SystmOne and working within a GP Practice setting.
Desirable
- Running reports and Searches on SystmOne
- Knowledge of GP Contracts and QOF
Person Specification
Qualifications
Essential
- Relevant experience in an administrative role within a GP surgery.
- Experience of dealing directly with service users or experience in a customer service role.
- Experience of working for a healthcare provider
- Strong administrative and organisational skills
- Fully IT literate, including use of Microsoft Office applications.
- A good telephone manner
- Able to work effectively with minimum supervision and under pressure at times
- Ability to work in a Team and collaborate effectively.
- Time Management and ability to prioritise workload.
- Problem-solving skills and the ability to come up with creative solutions to issues.
- Working knowledge of confidentiality and GDPR
- Working knowledge of SystmOne and working within a GP Practice setting.
Desirable
- Running reports and Searches on SystmOne
- Knowledge of GP Contracts and QOF
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.